The average workday has become disjointed. While workers enjoy the “freedom” that comes from being able to do their jobs without being chained to their desks, it is not without its obstacles. There is certainly no shortage of mobile apps for employees, yet each app only does one thing well, and it is becoming clear that work information is spread out between too many apps. As employees rely more on mobile access, the elusive single-screen, unified mobile experience could be the answer to enterprise information discovery woes. The presentation discusses ways to overcome the information overload challenge using contextual capabilities now provided by mobile devices, a consolidated user experience, and activity streams.

1. The Consolidated
Digital Enterprise
David Lavenda
harmon.ie VP Product Strategy,
Fast Company Contributor,
CMSwire Contributor,
Information Overload Researcher

2. 2 billion jobs will disappear by 2030
Source: World Future Society 2

3. Birth of the Digital Workplace
3

4. A New World of Multiple Devices
Source: Gartner Research, How Mobile Changes Everything, and What to Do About It ‐ Tom Austin PCC 2013 4

5. 50%
It’s Becoming a Cloudy World
5
By 2017, 1/2
of enterprise information
will be in the cloud
10%
2012 2013 2014 2015
2016 2017
Source: Gartner Research, Chin, Kenneth, To the Point: Managing Content in the Cloud, Gartner PCC Summit, London 2014

6. Information is Scattered
6
75% of workers
need to access 6 or more
content repositories
34% of workers
use three of more search
engines
Source: Gartner Research, The New Enterprise Content Management Scenario ‐ Mark Gilbert, PCC 2013

7. You Can’t Always Find What You Want
7
Search for information at work
fails 50%of the time
Source: IDC, Melissa Webster, ECM Strategy Survey 2013, #247836

8. You Can’t Always Find What You Want
8
There is a
consistent 25% gap
between the business services
actually available to employees
vs. what business users think is
available
58%
33%
50%
27%
55%
32%
Share files
and documents
Real‐time
document updates
Tasks and projects
management
Source: harmon.ie, “The State of Mobile Enterprise Collaboration 2014: From Personal Productivity Toward the Connected Enterprise on the Go,” 2014

9. The Result
9
Workers can’t see the
right information at
the right time.

10. The Result
The ‘Disconnected’ Digital Workplace
1 2
Many devices with
different form factors
10
Many cloud services needed
to do business

11. What Happens Next?
11

12. Converging trends to the rescue
12
Cloud Ecosystems Meta‐search
capabilities
Mobile app
development
technologies
Context‐awareness Federation
Interoperability/
Standards

13. Cloud Ecosystem Options
Mega‐Vendor Cloud Ecosystem
13
Vendor lock‐in
What happened to the ‘best service for
the task’?
Privacy/security concerns
SAP

14. Cloud Ecosystem Options
(Virtual) Meta‐cloud
14
SAP
Virtual
Meta‐cloud
• Complex
• All data in the same ‘meta cloud’ but
may be subject to snooping/attack

15. Cloud Ecosystem Options
‘Federation of Services in Client’ Gives Freedom of choice
15
Contextual
filter
• Focus on the tasks at hand
• Client provides valuable context
• Data privacy – information is not all
stored in one cloud
• Breaks vendor lock‐in

16. Meta‐search
16

17. Mobile app development technologies
Write once/run anywhere
• Cross‐platform
• Multi‐architecture
• Support for application development life cycle
• Cloud‐based services for data persistence, notifications,
data analysis, social media integration and so on
• Leveraging standards (HTML5 and CSS3), including de
facto standards (jQuery, PhoneGap and Apache Cordova)
• An ecosystem of third‐party libraries, frameworks, tools,
components and services partners that can fill in the gaps
in the offering
• A track record of successful deployments
• Unified digital channel (responsive Web design and steps
beyond)
Source: Gartner Research, Magic Quadrant for Mobile Application Development Platforms, Sept 2014 17

18. Context‐Awareness
18
Time Location Social
People Sensors History Topics
interactions

19. Federation Interoperability / Standards
19
CMIS
Content Management
Interoperability Services
ActivityStrea.ms

20. A Contextual Federated User
Experience
The Right Enterprise Information at the Right Time
20

21. Profile Matching
21

22. Federated Activity Stream
22

23. Time as Context
23
Time

24. People as Context
24
People

25. Topic as Context
25
Topics

26. Recommendations
26
• Stay on top of key trends, it’s still early
• Consider the appropriate cross‐cloud architecture carefully
• Adopt an agile approach to cross‐cloud federation
• Apply all the usual technology adoption recommendations…
• Promote and get active in standards efforts

27. 27
David Lavenda
VP Product Strategy at harmon.ie,
Fast Company Contributor
CMSwire Contributor
Information Overload Researcher
Stay in Touch
davidl@harmon.ie
@dlavenda
http://www.linkedin.com/in/dlavenda
www.slideshare.net/dlavenda
http://www.cmswire.com/author/david‐lavenda/
http://www.fastcompany.com/user/david‐lavenda

28. Thank You