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American Hospital Association Social Intranet & Collaboration Platform


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Jack MacKay, the VP and CIO of the American Hospital Association, shared best practices on enterprise social networking, providing an overview of the AHA's social intranet built on Socialtext.

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American Hospital Association Social Intranet & Collaboration Platform

  1. American Hospital Association<br />Social Intranet & Collaboration<br />Presented By<br />Jack MacKay, VP/CIO<br />
  2. 2<br />About The AHA <br />American Hospital Association (AHA) is the National Organization that represents and serves all types of hospitals, health care networks, and their patients and communities <br /><ul><li>Represents 5,000 hospitals, health care systems, networks & providers of care
  3. Represents 12 personal membership groups that comprises 40K+ members.
  4. Ensures members' perspectives and needs are heard & addressed in national health policy development, legislative and regulatory debates, and judicial matters.
  5. Is the voice of members in Washington, earning respect and attention from political, opinion leaders and the media.
  6. Focus on federal relations, policy, and communications has resulted in a strong record of changing the thinking of Congress and the executive branch.
  7. Brings value in the form of service and leadership to the hospital field to promote a higher performing health care delivery system.
  8. Provides hospital leadership, professional development, performance improvement & excellence. </li></li></ul><li>3<br />AHA’s Vision, Mission, Values<br />Vision<br />A society of healthy communities, where all individuals reach their <br />highest potential for health<br />Mission<br />To advance the health of individuals and communities; the AHA leads, represents and serves hospitals, health systems and other related organizations that are accountable to the community and committed to health improvement<br />Values<br />People…Integrity…Leadership…Diversity…Collaboration…Excellence…Innovation<br />
  9. 4<br />Who We Are? What We Do?<br />Hospital Operations (AHA Solutions)<br />Advancing the adoption of excellent practices/solutions<br />Advocacy & Member Relations Policy leadership, federal relations, communications & resource Center<br />Community Health (ACHI) <br />Strengthening community health & delivery of community benefit <br />Information & Media (Health Forum)<br />Helping leaders to advance hospital strategy and performance<br />R&D (HRET/HPOE)<br />Transforming health care through research, education and dissemination<br />Hospital Professionals (PMGs)<br />Advancing professional development and capacity<br />Enterprise Services<br />Optimizing operational effectiveness & efficiency<br />Information Technology<br />Finance, HR, Admin<br />Legal, Meetings, Travel<br />Physician Leadership Initiative (PLI)<br />Advancing excellence in patient care<br />Trustees/Boards (CHG)<br />Developing excellence & accountability in governance<br />Diversity in Leadership (IFD)<br />Expanding health care leadership opportunities for ethnically, culturally, and racially diverse individuals <br />Nursing Leadership (AONE)<br />Shaping health care delivery through innovative nursing leadership<br />
  10. 5<br />Business Needs & Challenges<br /><ul><li>Improve & Increase Communication & Collaboration across the Organization
  11. Provide New ways for a diverse group of AHA Business units & Employees with different Skills & Expertise to Interact, Communicate, Collaborate & Share information and ideas efficiently
  12. Foster Innovation & Creativity across the organization to attain Performance Excellence & Process Improvements
  13. Break-down Silos across business units and Tap collective intelligence to solve challenges
  14. Facilitate Learning and Capture Knowledge on best practices, standards and methodologies
  15. Discover People, Skills, Expertise and relevant Information quickly & easily
  16. Manage&Collaborate on Projects & Initiatives effectively & efficiently
  17. Provide a Central hub for Information Management, Aggregation & Delivery</li></li></ul><li>6<br />Solution<br />Social Intranet & Collaboration<br />Platform<br />Effective Communication + Collaboration + <br />Interaction + Sharing Knowledge & Ideas<br />Leads to<br />Process Improvement, Process Excellence, Break Down Silos, Creativity & Innovation across the Organization<br />
  18. 7<br />CIO Requirements<br /><ul><li>Software as a Service (SaaS) Preference
  19. Minimal Interanl Technical Support
  20. Vendor Core Competency – focused on Enterprise Social Networking
  21. Secure – Behind our firewall
  22. Proof-of-Concept – try before you buy
  23. A Platform – not just Wiki, Blogs and Directory
  24. Ability to integrate 3rd Party Applications – Active Directory, SSO, Content Management, Video, etc.
  25. Easy to scale to end-users – minimal IT involvement for Departmental Workspaces
  26. SharePoint, Team Site, Yammer, Jive, Higher Logic and iCohere</li></li></ul><li>8<br />Social Architecture<br />
  27. 9<br />Social Intranet - Features & Business Value<br />Business Value<br /><ul><li>Discover colleagues and follow people who will be helpful to you
  28. Accelerate and improvecommunication and collaboration among the people and teams you work with
  29. Share ideas and solutions
  30. Harness innovation and creativity
  31. Create a hub of information, ideas and expertise on important topics
  32. Get a rich picture of the people behind the work
  33. Bridge across silos and start conversations with ease
  34. Effectively tap thecollective intelligence of co-workers
  35. Share quick updates with your team in a targeted way
  36. Manage and collaborate on projects and initiatives
  37. Single Sign-On to Enterprise Applications, IT Self-Service
  38. Run queries against Enterprise Applications systems/data and collaborate on the results</li></ul>Features<br /><ul><li>Social Networking
  39. Microblogging
  40. Collaborative Groups
  41. Distributed Spreadsheets
  42. Dashboard
  43. Wiki Workspaces
  44. Collaborative Blogs
  45. Desktop Application
  46. Mobile Application
  47. Application Connect
  48. Single Sign-On
  49. Intranet
  50. Self-Service</li></li></ul><li>10<br />Benefits & Process Improvements<br />Next & New Generation Social Intranet, Collaboration platform & Information Hub<br /><ul><li>Improved Communication, Collaboration & Interaction between Management & Employees
  51. Achieved Effective & Efficient way for Strategy Alignment & Business Unit Initiatives
  52. Provided quick & easy access to AHA’s knowledge base, resources, information, updates & events
  53. Achieved Effective & Efficient way for Project Management, Collaboration & Communication
  54. Increased Awareness of IT Strategy, Services, Support, Projects & Initiatives
  55. Improved Collaboration & Communication between Shared Services & Employees
  56. Eliminated Email Communication on Projects, News & Updates & Alerts
  57. Fostered Innovation & Creativity across the organization and generated a lot of ideas/solutions</li>