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Social Onboarding Goes for the Gold

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Social networking has been part of the recruiting landscape for some time, but as prospective hires become employees, companies are using social tools to streamline work processes associated with onboarding new hires.

Companies are finding that by leveraging social technologies they can create communities for new employees that provide opportunities for learning, mentorship and peer identification quickly reducing training time and strengthening company culture at the same time.

During this session you’ll hear how companies are delivering gold-medal onboarding by:

Pre-distributing benefits and learning materials
Facilitating employee introductions and collaboration prior to new hire orientation
Pinpointing mentors and birds of a feather
Using 360º performance reviews and transparency of actions to provide true measure of employee success.

Published in: Education, Business, Technology
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Social Onboarding Goes for the Gold

  1. 1. From Warm-up to Winner’s Podium: Social Onboarding Goes for the Gold Jamie Wood Senior Product Manager, Peoplefluent Sandra Ponce de Leon Director of Marketing, Socialtext4/24/2012 © 2012 Peoplefluent Recruit the Best & the Brightest | 1
  2. 2. Questions and Answers Type question here© 2012 Peoplefluent Recruit the Best & the Brightest | 2
  3. 3. Onboarding – Let’s Jump In! Onboarding Creating New New Hire Talent… Awesomeness!© 2012 Peoplefluent Recruit the Best & the Brightest | 3
  4. 4. What is Onboarding? ● Process through which new employees acquire the necessary knowledge, skills, and behaviors to become effective organizational members. ● Forms Management ● Task Assignments ● Introduction to the Company Culture ● Wikipedia now references the process as organizational socialization! ● Personally Connecting ● Fostering Familiarity & Trust ● 110% New Hire Engagement© 2012 Peoplefluent Recruit the Best & the Brightest | 4
  5. 5. Impact of Onboarding ● Impact of Ineffective Onboarding ● 22%-25% of staff turnover occurs in the first 45 days of employment ● Cost of losing a new hire in first year is at least 3X salary. ● Formal onboarding increases the likelihood the new hire will still be with the organization after 3 years by 58% ● Impact of Ineffective Communications ● < 50 % of employees indicate they are willing to go beyond regular job requirements ● ~ 50% are active flight risks ● In organizations where communications issues are identified, <25% of employees indicated they were satisfied© 2012 Peoplefluent Recruit the Best & the Brightest | 5
  6. 6. Enterprise Onboarding Hurdles ● Key Challenges ● Costs & Efficiencies of the Process ● Consistency & Standardization ● Effective Communications ● New Hire Engagement ● Readiness for Contribution & Success© 2012 Peoplefluent Recruit the Best & the Brightest | 6
  7. 7. What is wrong with HR Onboarding Processes Most HR departments & managers are NOT communicating to their new employees in effective ways! Text based PDF documents on Lack of connectedness employee portal that with the organization nobody reads! & workforce. Manual form One way completion task for all communication that involved in the process focuses on compliance that bore a new hire to policies rather than and annoy employees. helping employees!© 2012 Peoplefluent Recruit the Best & the Brightest | 7
  8. 8. Transforming the New Hire Experience Yesterday Today Paper- Online & based, Manual Automated Process Legacy Two-way Dialog, Communications Social, Collaborative Inconsistent & Standardized & Engaging Unreliable Processes Best Practice Process Disengaged Cold Start© 2012 Peoplefluent Recruit the Best & the Brightest | 8
  9. 9. Need to connect with “Gen Y”© 2012 Peoplefluent Recruit the Best & the Brightest | 9
  10. 10. Are you speaking their language?© 2012 Peoplefluent Recruit the Best & the Brightest | 10
  11. 11. World Class Onboarding ● Task & Forms Management© 2012 Peoplefluent Recruit the Best & the Brightest | 11
  12. 12. World Class Onboarding ● Task & Forms Management© 2012 Peoplefluent Recruit the Best & the Brightest | 12
  13. 13. World Class Onboarding ● Culture: Benefits ● Engaging ● Collaborative ● Social© 2012 Peoplefluent Recruit the Best & the Brightest | 13
  14. 14. Where is my place in the organization?© 2012 Peoplefluent Recruit the Best & the Brightest | 14
  15. 15. Going for the Gold  Connecting cross functionally  Connecting with internal thought-leaders  Connecting with those in dialogue  Learning through social dialogue© 2012 Peoplefluent Recruit the Best & the Brightest | 15
  16. 16. Social Connecting© 2012 Peoplefluent Recruit the Best & the Brightest | 16
  17. 17. Gold medal practices ● Getty Images – The Mixer© 2012 Peoplefluent Recruit the Best & the Brightest | 17
  18. 18. What in the…?© 2012 Peoplefluent Recruit the Best & the Brightest | 18
  19. 19. What the heck…?© 2012 Peoplefluent Recruit the Best & the Brightest | 19
  20. 20. Setting your team up for success “Now, new hires can come to one place to easily find information to help them be successful in their first days on the job.” Kate Rash Manager, Learning & Development© 2012 Peoplefluent Recruit the Best & the Brightest | 20
  21. 21. Impacts of Onboarding Fluency ● Among organizations where the onboarding is world class ● Decrease time to effectiveness by up to 50% ● Among organizations where the values are perceived as clearly communicated ● ~90 % of employees indicate they are willing to go beyond regular job requirements ● < 20% are active flight risks.© 2012 Peoplefluent Recruit the Best & the Brightest | 21
  22. 22. Thank You For upcoming Peoplefluent webinars, please visit our Website at www.peoplefluent.com/events Peoplefluent Client Collaboration with Product Management April 26 at 1:00PM, ET Facilitators: Jamie Wood, Peoplefluent Mobile Compensation Webinar August 16th Speakers: Tom Sykes & Jamie Wood, Peoplefluent Product Management Socialtext www.Socialtext.com Twitter: twitter.com/socialtext LinkedIn: linkedin.com/company/socialtext Facebook: facebook.com/socialtext Find Peoplefluent on… Twitter: twitter.com/peoplefluent LinkedIn: linkedin.com/company/peoplefluent Facebook: facebook.com/peoplefluent© 2012 Peoplefluent Recruit the Best & the Brightest | 22

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