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From Sharing to Collaboration
enhancing collaboration and research impact
Bernhard Hack
Overview
• Democratization of knowledge
• New world of work
• Social collaboration software
• Added value of E2.0
DEMOCRATIZATION OF
KNOWLEDGE
Expert at Work
Expert Knowledge
Using social media to connect
Expert Knowledge & Social Media
• Democratization of knowledge means
disruption through access
• Knowledge sharing, not ho...
Definition of Social
Collaboration tools enable researchers to
discover and interact with the
content, colleagues and
comm...
NEW WORLD OF WORK
Technology Trends
80% Proportion of total online users who
interact with social networks regularly
70% Proportion of companies using social
...
Culture of Sharing:
Social Media for Researchers
• Microblogs
• References
• Networking
• Blogs
• Wikis
• Shared Docs
Knowledge-Networkers 2.0
Benefits of joining
• Access to latest trends &
discussion
• Find peers working on the
same topic...
Work environment changes
• Push vs Pull
• Distributed teams
• Mixing life and work
• Choices: Bring your own…
SOCIAL COLLABORATION
SOFTWARE
Social Collaboration Software
Uses Cases
• Social Networking
• Social Intranet
• Collaborative Writing
• Team & Project Coordination
• Expertise finding...
Social Intranet at the GIZ
Company wide use cases
Departments
Projects
Communities
Social layer
Personalized Layer & Streams
Results
What worked
• Simple navigation
• Mini-sitemaps
• A-Z Quick-links
• Profile integration with
SAP
• Mobile version
...
Team Sites at ICARDA
• Teams get bigger, more complex
• Geographically dispersed
• Email back and forth in an attempt to
c...
Open Atrium: Group Dashboard
Results
What worked
• Great out-of the box
solution
• One group really took off
• Shared maps and GPS
data
• Co-wrote proj...
ADDED VALUE OF E2.0
Measurable gains
Benefits reported by users
Pockets of innovation
• Activity streams are valuable data
• Use Social Network Analysis
• Mine the social graph
• Identif...
Elements of a Road Map
• Handbook “BPs in research
collaboration“ (Benchmarking)
• Gap analysis: What is vs Best Practices...
Bernhard Hack
bernhard.hack@gmail.com
@benhack
September 2013
INNOVATING IN SOCIAL
NETWORKS
Innovation processes
• Highly situated and contingent
• Main actors influence outcome
• Network resource mobilization is c...
Multi-level model of socio-technical transitions
Innovators face the same
problems as managers do
• Lack of foresight about how things will
turn out
• Absence of criteria ...
Pockets of innovation
• Activity streams are valuable data
• Study them using SNA
• Mine the social graph
• Identify untap...
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Sharing to collaboration-hack-2013-09-05_v03

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Sharing to collaboration-hack-2013-09-05_v03

  1. 1. From Sharing to Collaboration enhancing collaboration and research impact Bernhard Hack
  2. 2. Overview • Democratization of knowledge • New world of work • Social collaboration software • Added value of E2.0
  3. 3. DEMOCRATIZATION OF KNOWLEDGE
  4. 4. Expert at Work
  5. 5. Expert Knowledge
  6. 6. Using social media to connect
  7. 7. Expert Knowledge & Social Media • Democratization of knowledge means disruption through access • Knowledge sharing, not hoarding • Gate keepers become obsolete • Expect resistance, it’s reasonable • Need pragmatic solutions that actually help get work done
  8. 8. Definition of Social Collaboration tools enable researchers to discover and interact with the content, colleagues and communities, that can help them get their jobs done. Alan Lepo, 3© 2010 - 2013 Constellation Research
  9. 9. NEW WORLD OF WORK
  10. 10. Technology Trends
  11. 11. 80% Proportion of total online users who interact with social networks regularly 70% Proportion of companies using social technologies 90% Proportion of companies that report some business benefit from them 28h Time each week spent by knowledge workers writing emails, searching for information, and collaborating internally
  12. 12. Culture of Sharing: Social Media for Researchers • Microblogs • References • Networking • Blogs • Wikis • Shared Docs
  13. 13. Knowledge-Networkers 2.0 Benefits of joining • Access to latest trends & discussion • Find peers working on the same topic • Online tutoring and training opportunities • Participate in projects and research cooperation • Organize work online Benefits of sharing • Visibility, be heard and seen • Be recognized as an expert in the field • Get independent feedback • Encourages contributions from others • Extend networks on- and offline
  14. 14. Work environment changes • Push vs Pull • Distributed teams • Mixing life and work • Choices: Bring your own…
  15. 15. SOCIAL COLLABORATION SOFTWARE
  16. 16. Social Collaboration Software
  17. 17. Uses Cases • Social Networking • Social Intranet • Collaborative Writing • Team & Project Coordination • Expertise finding • Document Management
  18. 18. Social Intranet at the GIZ Company wide use cases Departments Projects Communities Social layer
  19. 19. Personalized Layer & Streams
  20. 20. Results What worked • Simple navigation • Mini-sitemaps • A-Z Quick-links • Profile integration with SAP • Mobile version • Light version for low bandwidths • Won the German prize for online communication Remaining challenges • Info feed not yet true activity stream • Performance issues • Search results still overwhelming
  21. 21. Team Sites at ICARDA • Teams get bigger, more complex • Geographically dispersed • Email back and forth in an attempt to collaborate • Hard to find information and people • Rigid traditional document systems
  22. 22. Open Atrium: Group Dashboard
  23. 23. Results What worked • Great out-of the box solution • One group really took off • Shared maps and GPS data • Co-wrote project proposals • Shared documents • Active coordinator Remaining challenges • Partial adoption only • Struggled to customize it • LDAP integration • Usability of document repository & wiki
  24. 24. ADDED VALUE OF E2.0
  25. 25. Measurable gains
  26. 26. Benefits reported by users
  27. 27. Pockets of innovation • Activity streams are valuable data • Use Social Network Analysis • Mine the social graph • Identify untapped pockets of innovation
  28. 28. Elements of a Road Map • Handbook “BPs in research collaboration“ (Benchmarking) • Gap analysis: What is vs Best Practices • Strategy “Enabling online environment for research collaboration” • Support COPs • Capacity Building & Training • SNA: Identify pockets of innovation
  29. 29. Bernhard Hack bernhard.hack@gmail.com @benhack September 2013
  30. 30. INNOVATING IN SOCIAL NETWORKS
  31. 31. Innovation processes • Highly situated and contingent • Main actors influence outcome • Network resource mobilization is central task • Depend on interaction • Complexity and uncertainty leads to learning in interaction with others.
  32. 32. Multi-level model of socio-technical transitions
  33. 33. Innovators face the same problems as managers do • Lack of foresight about how things will turn out • Absence of criteria for judging what parts of the process to monitor • Little guidance as to what kind of data will turn out most useful
  34. 34. Pockets of innovation • Activity streams are valuable data • Study them using SNA • Mine the social graph • Identify untapped pockets of innovation

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