Community Metrics at Novell

Community Metrics The Novell Approach Lee Romero http://blog.leeromero.org 2009 October

Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Community Metrics at Novell A brief overview of the program, part 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Community Metrics at Novell A brief overview of the program, part 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is a community member? It all started with a simple question ,[object Object],[object Object],[object Object],[object Object],[object Object]

An Answer A definition of community membership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

An Implementation How we tracked membership ,[object Object],[object Object],[object Object],[object Object]

Basic Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Basic Metrics Community size ,[object Object],[object Object],[object Object]

Basic Metrics Community penetration ,[object Object]

Basic Metrics Demographics ,[object Object]

Basic Metrics Demographics, continued

Basic Metrics Other questions ,[object Object],[object Object],[object Object]

Activity Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object]

Activity Metrics ,[object Object]

Activity Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Activity Metrics Networks within communities ,[object Object]

Performance Management ,[object Object],[object Object]

Performance Management ,[object Object],[object Object],[object Object],[object Object]

Advanced Metrics Some experiments into compound metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],K c = 2 * P c * A c - P c * A c 2 M c

Advanced Metrics Knowledge Flow examples Animations (in four dimensions!) available at: http://blog.leeromero.org/2008/11/21/visualizing-knowledg-flow-in-a-community/

Additional Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Additional Metrics Wiki metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

In Summary ,[object Object],[object Object],[object Object],[object Object],[object Object]

Read more ,[object Object],[object Object],[object Object]

Community Metrics at Novell

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Community Metrics at Novell