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How Social and the Cloud Impact Your Governance Strategy

  1. Christian Buckley SharePoint MVP Metalogix How Social and the Cloud Impact Your Governance Strategy
  2. Two of the biggest disruptors impacting your organization are Social and Cloud. The latest social and cloud solutions are not yet as mature as your other enterprise platforms, and managing them comes with hidden costs and as-yet-foreseen impacts. This session will outline key management and governance fundamentals for social and cloud-based collaboration, and help you to ensure that your systems remain scalable, secure, compliant, and manageable. Share Conference | 2 Main Message
  3. • The rise of the social organization • A shift from infrastructure to cloud • Management and governance practices as our collaboration platforms rapidly evolve • Questions • Key Points to Take Home Share Conference | 3 What I’ll Cover
  4. Organizations want adoption and engagement
  5. The Rise of Social
  6. Facebook ≠ enterprise social An Avanade global study of enterprise social collaboration trends, analyzing the habits of 4,000 users and 1,000 IT and business decision-makers in 22 countries, found that • Facebook is twice as popular as SharePoint – 73% to 39% • Facebook is also four times more popular that IBM Open connections (17%) and six times more popular than Salesforce’s Chatter (12%)
  7. Facebook ≠ enterprise social Of course… Although Facebook is used by 74% of organizations surveyed, organizations put SharePoint and Chatter (tied at 23%) at the top of their list of deployments for the coming year When asked about priorities, Facebook fell to the end of the list
  8. Small-team collaboration can be fast and effective
  9. While large-team collaboration can be sluggish and siloed
  10. • They surface data • They provide context • They extend the search experience • They are increasingly being viewed as the way in which people communicate Why are social tools important?
  11. Where Social Works Cultural change Executive adoption Business alignment Meaningful measure- ments Alignment with structured collaboration
  12. Social is more than just technology – As Microsoft says, its about People, Process and Technology – It’s about solving a business problem – but with an understanding of your cultural needs
  13. “Organizational success with social media is fundamentally a leadership and management challenge, not a technology implementation.” The Social Organization, Bradley and McDonald (Gartner)
  14. The Advent of the Cloud
  15. As SharePoint continues to expand its footprint, companies are demanding flexible architectures to help them better meet internal and external collaboration needs • Reducing costs • Reducing headcount • Doing more with less • Focusing less on traditional IT activities and more on activities that will help drive the business forward Why cloud is important to SharePoint customers
  16. 43% $6.1 billion 48% $9 billion Total spend 2012 Estimated growth of enterprise spending on cloud in 2013 Spend estimated in 2013 Growth of enterprise spending on cloud in 2012 According to Gartner:
  17. What is driving cloud adoption? Data anytime, anywhere. It’s all about self-service. Bring your own device. Everything is social. Built for the business user, not IT.
  18. Risks with the cloud model
  19. of workers used an unsanctioned cloud service for document storage in the last 6 months 41% 87% $1.8 of these workers knew their company had policies forbidding such practices (billion) estimated annual cost to remedy the data loss New Mobile Survey Reveals 41% of Employees Are Deliberately Leaking Confidential Data
  20. Hang On! Let’s talk about some real world scenarios
  21. • Office 365 and SharePoint Online • Microsoft’s solution for Cloud based collaboration – Includes SharePoint, Yammer, Exchange, Lync, Office Suite, etc. • Businesses collaborate from virtually anywhere • World-class hosting and reliability • Avoid overhead in managing your own infrastructure Microsoft in the Cloud
  22. Infrastructure maintained solely for customer On premises or off Managed by the customer, or by a 3rd party hoster Private Cloud Hybrid Cloud Multiple infrastructure options Both on premises and off premises Management between customer & 3rd party hosters Infrastructure shared by multiple customers Off premises Managed by 3rd party on behalf of customers Public Cloud
  23. What about my existing investment in SharePoint? • Most SharePoint deployments have included customizations to meet critical business needs – User Management & Administration – Security and Compliance – Auditing, Reporting, Alerting – User Adoption, Records – Branding, etc… • Consider the business problems you’ve already invested in solving
  24. Maturity of many cloud platforms
  25. Questions you should ask: What happens with permissions? What are the storage concerns? Am I able to meetmy auditingand compliance requirements? What are my reportingoptions? Is there real-time monitoring? Can I enforce governance policies? How do I manage taxonomy?
  26. What is Governance?
  27. A 2012 CIO survey by Gartner shows an increasing push in collaboration, analytics, and cloud computing. They predict that by 2016, 20% of CIOs in regulated industries will lose their jobs for failing to implement the discipline of information governance successfully.
  28. Governance is not a checklist It’s not something packaged, purchased, and installed over a weekend
  29. Governance is about taking action to help your team organize, optimize, and manage your systems and resources.
  30. Business Requirements
  31. Business Need Service GOVERNANCE Governance is the set of policies, roles, responsibilities, and processes that guide, direct, and control how an organization's business divisions and IT teams cooperate to achieve business goals.
  32. Business Need Service GOVERNANCE
  33. Everyone wants an easy button
  34. The future of SharePoint, Social, and the Cloud
  35. • Make governance a priority • Look at your systems holistically (a business view), regardless of where the servers sit (on premises or in the cloud) • Define what policies, procedures, and metrics are needed to manage your environment, and then look at what is possible across your social tools and platforms • Clarify and document your permissions, information architecture, templates, content types, taxonomy -- and ownership of each • Be prepared to regularly iterate on your strategy Best Practices
  36. +1 425-246-2823 @buckleyplanet

Editor's Notes

  1. [Christian] [Antonio jump in if have comments on the bullets]
  2. [Christian]
  3. [Christian] [Antonio jump in if have comments on the bullets]
  4. [Christian]
  5. You can try it, and if you don’t like it, revert back
  6. [Antonio]
  7. [Antonio] [Christian jump in with some reinforcing comments] Businesses can collaborate from virtually anywhere Access across multiple devices Easy user provisioning Flexibility for hybrid environments Microsoft provides world class hosting and reliability… Which allows organizations to avoid overhead of managing your own infrastructure Easy to manage and control your environment Enterprise grade reliability Plan flexibility - One low monthly price for each user
  8. [Antonio to kick off…]
  9. [Christian to kick off] – can start with some of the limitations we’re seeing related to bringing our current customizations into the cloud Platform is relatively new Talk about “online first” model – how does that impact the cadence in which releases will come to O365 in the future Could talk about Yammer integration and what’s happening there Parity in the next 12 to 18 months