This document provides an overview of Enterprise 2.0 and social computing in organizational settings. It defines social computing and discusses why organizations are embracing these tools. Examples are given of how companies like Starbucks, Best Buy, Booz Allen, and Electronic Arts have implemented Enterprise 2.0 solutions to encourage collaboration, knowledge sharing, and community building among employees. The challenges knowledge workers face and benefits of social collaboration are also summarized.
Email was once the transformative technology that made it easier for people to work together, but email created silos. Intranets attempted to bridge these silos, but the technology did not fundamentally transform the enterprise. What’s the missing link? Social. The result? A secure social networking platforms designed for the enterprise.
Download “When Collaboration Meets Community” and discover why enterprise collaboration must be social. Inside this two-page eBrief, discover how enterprise social:
Enables faster innovation
Creates better group dynamics
Puts power in knowledge
For more information, please visit http://www.tibbr.com/
In this presentation originally created for DNNcon 2013 (West Palm Beach, FL), Jason Stone of Engage Software covers the Enterprise Social Networking space. What is ESN? Who are some of the key players? What does the research say about the market and its future? He shares some of his own experiences on the team that created iheartDNN.com as well as some from leading the Evoq Social ESN LinkedIn group.
In 2011, the US hit a milestone — more than half of all adults visit social networking sites at least once a month. But when it comes to using social-networking technologies inside organizations, many business leaders are at a loss to understand what value can be created from Facebook-like status updates within the enterprise. Some organizations have deployed social-networking features with an initial enthusiastic reception, only to see these early efforts wither to just a few stalwart participants. The problem: Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation. In this first of two reports, Altimeter looks at four ways enterprise social networks create value for organizations.
Email was once the transformative technology that made it easier for people to work together, but email created silos. Intranets attempted to bridge these silos, but the technology did not fundamentally transform the enterprise. What’s the missing link? Social. The result? A secure social networking platforms designed for the enterprise.
Download “When Collaboration Meets Community” and discover why enterprise collaboration must be social. Inside this two-page eBrief, discover how enterprise social:
Enables faster innovation
Creates better group dynamics
Puts power in knowledge
For more information, please visit http://www.tibbr.com/
In this presentation originally created for DNNcon 2013 (West Palm Beach, FL), Jason Stone of Engage Software covers the Enterprise Social Networking space. What is ESN? Who are some of the key players? What does the research say about the market and its future? He shares some of his own experiences on the team that created iheartDNN.com as well as some from leading the Evoq Social ESN LinkedIn group.
In 2011, the US hit a milestone — more than half of all adults visit social networking sites at least once a month. But when it comes to using social-networking technologies inside organizations, many business leaders are at a loss to understand what value can be created from Facebook-like status updates within the enterprise. Some organizations have deployed social-networking features with an initial enthusiastic reception, only to see these early efforts wither to just a few stalwart participants. The problem: Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation. In this first of two reports, Altimeter looks at four ways enterprise social networks create value for organizations.
This presentation describes the radical changes taking place in today's large corporation. A special emphasis is given toward the role HR can play in driving leadership and organizational change. Case study material is also presented.
Getting Started with Enterprise Social NetworkingDavid Stephens
This presentation is to introduce social software and social networking. It includes a demo of Lotus Connections and some information on how to get started quickly with a Lotus Connections deployment.
How Social Networks are Delivering on the Failed Promise of Knowledge ManagementPaul Gillin
Organizations are inherently social, and when they enable people to reach out and find each other, connections are formed and discoveries are made that transcend org charts. But Intranet 2.0 isn't a zero-sum game. Open communication challenges traditional lines of authority and may be seen as a threat to those who are invested in existing structures. In fact, the biggest barriers to internal social network adoption are political, not technical. In an economy that demands innovation, resourcefulness and knowledge efficiency, do we really have any choice but to change? This presentation looks at how social networks are transforming the way businesses operate and at the bitter medicine some companies must swallow in order to realize their potential.
How can companies use their internal communities of practice to collaborate, innovate and grow?
This paper explores the elements of internal on-line community success, and provides examples of how Schneider-Electric addresses this challenge.
How to Use Search and Social Networks for Lead GenerationPaul Gillin
Qualified lead generation, which is the holy grail of B2B marketing, is being reinvented by online tools. Traditional outbound marketing relied upon scatter-shot techniques like advertising, direct mail, and events to attract prospects. Today, search engines and social networks have evolved this process into a much more targeted and conversation-focused approach.
Today's new breed of effective lead generation combines keyword optimization and link-building strategies (inbound marketing) with strategic participation in social networks (outbound marketing). Result: social media and search engines can deliver qualified leads at a dramatically lower cost than traditional means.
These new approaches to lead generation require more active participation by marketing organizations than in the past, but the payoff is in higher quality leads, faster closing times, and less waste.
This presentation covers:
*The power of long tail search optimization
*How to identify prospects who are seeking your products and services through public social networks
*How analytics and social CRM can dramatically improve lead quality
*How to target messages to reach prospects at the optimal point in the sales cycle
Leveraging social media across the organizationHermes F
In today’s socially driven digital landscape, the enterprise must adapt to leverage the social capitol and knowledge of its employees. Change is not instant and companies will need to deploy various solutions to meet its employees’ businesses needs. The true power of social media lies within unifying the various communication platforms to create and grow their knowledge base.
Leveraging
weConnect 2012 is the social business platform from Nexocial. Look throught this productguide to see the benefits and features of weConnect 2012. Now you can make your Sharepoint social too.
Leveraging social technologies and particularly social workflow is a core part of how organizations today can manage the transition to a new way of working or usher in a more holistic cultural change.
Learn more about Automotive Digital Marketing at the most popular professional network for car dealers and interactive marketers working in the auto industry at http://www.automotivedigitalmarketing.com/
Learn about the benefits of having a Social Intranet from Socialtext, Forrester Research and the American Hospital Association.
To see a recording of this presentation please visit http://www.socialtext.com/products/webinar_socialintranet.php
This presentation describes the radical changes taking place in today's large corporation. A special emphasis is given toward the role HR can play in driving leadership and organizational change. Case study material is also presented.
Getting Started with Enterprise Social NetworkingDavid Stephens
This presentation is to introduce social software and social networking. It includes a demo of Lotus Connections and some information on how to get started quickly with a Lotus Connections deployment.
How Social Networks are Delivering on the Failed Promise of Knowledge ManagementPaul Gillin
Organizations are inherently social, and when they enable people to reach out and find each other, connections are formed and discoveries are made that transcend org charts. But Intranet 2.0 isn't a zero-sum game. Open communication challenges traditional lines of authority and may be seen as a threat to those who are invested in existing structures. In fact, the biggest barriers to internal social network adoption are political, not technical. In an economy that demands innovation, resourcefulness and knowledge efficiency, do we really have any choice but to change? This presentation looks at how social networks are transforming the way businesses operate and at the bitter medicine some companies must swallow in order to realize their potential.
How can companies use their internal communities of practice to collaborate, innovate and grow?
This paper explores the elements of internal on-line community success, and provides examples of how Schneider-Electric addresses this challenge.
How to Use Search and Social Networks for Lead GenerationPaul Gillin
Qualified lead generation, which is the holy grail of B2B marketing, is being reinvented by online tools. Traditional outbound marketing relied upon scatter-shot techniques like advertising, direct mail, and events to attract prospects. Today, search engines and social networks have evolved this process into a much more targeted and conversation-focused approach.
Today's new breed of effective lead generation combines keyword optimization and link-building strategies (inbound marketing) with strategic participation in social networks (outbound marketing). Result: social media and search engines can deliver qualified leads at a dramatically lower cost than traditional means.
These new approaches to lead generation require more active participation by marketing organizations than in the past, but the payoff is in higher quality leads, faster closing times, and less waste.
This presentation covers:
*The power of long tail search optimization
*How to identify prospects who are seeking your products and services through public social networks
*How analytics and social CRM can dramatically improve lead quality
*How to target messages to reach prospects at the optimal point in the sales cycle
Leveraging social media across the organizationHermes F
In today’s socially driven digital landscape, the enterprise must adapt to leverage the social capitol and knowledge of its employees. Change is not instant and companies will need to deploy various solutions to meet its employees’ businesses needs. The true power of social media lies within unifying the various communication platforms to create and grow their knowledge base.
Leveraging
weConnect 2012 is the social business platform from Nexocial. Look throught this productguide to see the benefits and features of weConnect 2012. Now you can make your Sharepoint social too.
Leveraging social technologies and particularly social workflow is a core part of how organizations today can manage the transition to a new way of working or usher in a more holistic cultural change.
Learn more about Automotive Digital Marketing at the most popular professional network for car dealers and interactive marketers working in the auto industry at http://www.automotivedigitalmarketing.com/
Learn about the benefits of having a Social Intranet from Socialtext, Forrester Research and the American Hospital Association.
To see a recording of this presentation please visit http://www.socialtext.com/products/webinar_socialintranet.php
The New Enterprise Collaboration Imperative: How Leading Brands Achieve Tangi...Frank Jurden
Social media has transformed the consumer world and is now crossing the firewall into the enterprise. New forms of knowledge sharing, collaboration and community building may be the biggest thing to hit enterprise IT since the introduction of the PC.
Altimeter Report: Making The Business Case For Enterprise Social NetworkingCharlene Li
In 2011, the US hit a milestone — more than half of all adults visit social networking sites at least once a month. But when it comes to using social-networking technologies inside organizations, many business leaders are at a loss to understand what value can be created from Facebook-like status updates within the enterprise. Some organizations have deployed social-networking features with an initial enthusiastic reception, only to see these early efforts wither to just a few stalwart participants. The problem: Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation. In this first of two reports, Altimeter looks at four ways enterprise social networks create value for organizations.
Networks are social capital; where business value is created in relationships. Network analysis reveals the networks. CORE process identifies new market opportunities or innovation, improvess effectiveness, extends firms reach through stakeholder networks.
Here is a magazine article we got published as a result of Mary Ellen and Jackie doing the workshop at the MFM conference. It was published in the TFM(The Financial Manager) bimonthly magazine, which goes out to all MFM members.
Harnessing Collective Intelligence: Shifting Power To The EdgeMike Gotta
Socially-oriented systems create inter-connections across groups and communities that enable workers to leverage the collective intelligence of an organization. Sense-making tools and decision-making systems are more critical than ever before but need to be re-invented for a net-centric environment.
Please visit our online professional network and join our community of Automotive Social Media Marketing professionals at http://www.ADPsocialMarketing.com
Reducing information asymmetry with Enterprise 2.0 Jeroen Derynck
Enterprise 2.0 enables organizations to become more social and collaborative.... Deploying the right tools is the small step - creating a culture of openess is the real challenge
Blinkit (http://blinkit.co.il) is an Israeli social media and enterprise2.0 consulting and professional services firm. This presentation was presented in in march 2008 at the TheMarker COM.vention.
We are social creatures and we crave social interaction. This presentation from SPSNYC is about how we build social solutions to our business problems...today.
4. What is Social Computing? Social computing is the use of social software, ie technology tools, to support social interactions and communications.
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7. More than 6 billion minutes are spent on Facebook each day
8. More than 40 million users update their statuses at least once each day
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10. The Technology Behind Social Computing (Web 2.0) Free and easy platforms Mechanisms to let Structure Emerge Free Form Wikis Aggregators Blogs Folksonomy Participation Pagerank Social Software XFN Collaboration Recommendation FOAF Sharing Videocasting IM Design Podcasting Audio Joy of Use VC UserCentered Convergence Widgets SixDegrees Perpetual Beta Usability Simplicity Video REST Remixability Ruby on Rails XML UMTS RSS Web Standards Atom The Long Tail SVG Trust "Web 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform." 1 - Tim O’Reilly, O’Reilly Media President & CEO Standardization Microformats Accessibility Economy Pay Per Click SEO XHTML OpenID Browser Affiliation SOAP Semantic Data Driven CSS Syndication Mobility OpenAPIs Web 2.0/Social Computing Characterizations Modularity AJAX 1Source: December 2006, “Web 2.0 Compact Definition: Trying Again”
11. Why are Organizations embracing Social Computing? “Because many business teams are increasingly global, business and IT leaders must pay close attention to technology support that enables virtual closeness.”1 - David Furlonger, Gartner Managing Vice President Base: 106 CIOs at firms using at least one of six Web 2.0 technologies (multiple responses accepted) 1 Source: Gartner, Inc., “Teamwork and Decentralized Decisions Critical in a Flat-World Marketplace” by David Furlonger, April 2007 ,2 Source: December 2006, United States CIO Confidence Poll Online Survey
12. What Analysts Are Saying “To thrive in an era of Social Computing, companies must abandon top-down management and communication tactics, weave communities into their products and services, use employees and partners as marketers, and become part of a living fabric of brand loyalists.” 1 “Enterprise social software provides an open and freeform environment that (1) stimulates large-scale participation through informal interactions, and (2) aggregates these interactions into an emergent structure that reflects the collective attitudes, dispositions and knowledge of the participants.” 2 “Executives say they are investing in Web 2.0 to communicate with customers and business partners and to encourage collaboration inside the company.” 3 1 Source: Forrester Research, Inc. “How Networks Erode Institutional Power, And What to Do About It” , February 2006 2 Source: Gartner Presentation, “Wikis and Social Software: How to Create and Harvest Value from Informal People Networks” by Nikos Drakos, March 19-1, 2007 3 Source: McKinsey & Company, “How Businesses are Using Web 2.0”, 2007
14. Starbuck’s Social MediaStrategy Starbucks has over 705,000 followers on twitter and over 5,428,000 fans on Facebook Starbuck’s on Starbuck’ on Starbuck’s on My Starbuck’s Idea
15. Best Buy Video “Talking with customers not talking at customers” “You can’t control the message, you are part of the conversation” “Consumers are giving us all kinds of information, if we choose to listen to it” “Transparency is one of the most powerful societal trends..... Showing people what is good and not good about you builds trust” The Tenets of Social Computing Innovation will shift from top-down to bottom-up Value will shift from ownership to experience Power will shift from institutions to communities
18. Principle Research Scientist at MIT1Source: McAfee, Andrew. Enterprise 2.0 New Collaborative Tools for your Organizations Toughest Challenges. Harvard University Press, 2009.
19. Examples of Cots Software to Support Social Computing in the Workplace Microsoft's SharePoint 2010 Google's Wave and Buzz Tipco’stibbr IBM's Vulcan SAP's 12sprints saleforce.com's Chatter
20. Social Computing is the next wave of collaboration 1st Wave 3rdWave: Social Computing 2nd Wave “Social Computing is not a fad. Nor is it something that will pass you or your company by. Gradually, Social Computing will impact almost every role, at every kind of company, in all parts of the world. Firms should approach Social Computing as an ongoing learning process, using some of the best practices of firms that have successfully taken the first steps.”1 - Forrester Research 1 Source: Forrester Research, Inc. “Social Computing - How Networks Erode Institutional Power, And What to Do About It”, February 2006
24. Challenges Facing the Knowledge Worker Information Explosion Increasing Complexity Aging workforce (generational shift) Global Financial crisis Need to belong and be part of something Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. - Jay Cross There is a growing demand for the ability to connect to others. It is with each other that we can make sense, and this is social. Organizations, in order to function, need to encourage social exchanges and social learning due to faster rates of business and technological changes. - George Siemens
25. Collaboration using Enterprise 2.0 Innovation: Leveraging collaboration and social activity to spur discovery, idea generation, and breakthroughs for the organization or customers Time-to-Market: Accelerating the time to bring products/services to market by collapsing artificial silos/boundaries and time zones Cultural Reinvention: Using the philosophies of 2.0 to reshape the organizational DNA, embracing transparency, collaboration, trust, and authenticity Visibility: To provide a real-time view into operations and business process by connecting people and ideas. Cost Reduction: Substituting more agile, lightweight tools for connecting and sharing that are easier to manage and significantly reduce operational cost. Knowledge-sharing: Harvesting institutional knowledge of the enterprise for the purposes of retaining it, exposing it and providing easy access to it. Expertise location: Indexing and surfacing hidden and known talent in the Enterprise. Productivity improvement: Providing socio-collaborative tools to the workforce for measurable gains in productivity. Talent Retention: Providing tools that add to workplace satisfaction and positive employee work experience, especially germane to retaining GenX and GenY talent. 1 1 Source: Susan Scrupski. “Enterpirse 2.0: The Next Narrative. ITInsider Blog http://itsinsider.com/ March 2010
26. Six Core Principles of Enterprise 2.0 Based Collaboration Participation Collective (Broader definition of Community) Transparency Independence Persistence Emergence
28. Booz Allen Example Booz Allen Strategy and Technology Consulting Firm Private company based in the US 22,000 employees, 80 Offices through the US Primary client is the US Government Won Open Enterprise 2009 Innovation Award for its Enterprise 2.0 Implementation Business Drivers Aggressive growth planned from 18,000 to 23,000 employees Lack of affinity for the firm, lots of employees felt closer to their clients than the firm Strength in their people; wanted to foster closer collaboration, connectivity, and communication across geographical and cultural barriers
29. Booz Allen Example Implementation Called hello.bah.com Portal enables Booz Allen staff to blog, create wikis, and communicate with those of similar interests. Homepage consists of communities, people, forums, blogs, wikis, and bookmarks. Any two people can create a community around business or social issues, now more than 480 communities Not mandatory but since its inception more than 80% of the firm have logged in, 53% have created original content and there are more than 4,000 searches a day
30. Booz Allen Example Operational Impacts Hello became the glue that brought people, content and data together Changed the concept of who owned Intellectual Capital - became more global – realization that the more people who have access to content and the more who contribute to it, the stronger the content will be Greater sense of individual responsibility as people are better empowered to manage their identity in the firm and their career development Fewer large formal groups in the firm since Hello’s launch and many more informal communities around areas of interest. Integration of Hello into project staffing and new hire orientation processes reduced staff support for these processes, sped up the identification of staff for client work, and increased utilization of staff and utilization of Hello
37. Electronic Arts Example Organizational Impacts EA People averaging 200 hits a day and 100 people searches a day More informed decision making Improved quality of game production Employees more connected Faster on-boarding of employees
38. US Department of National Intelligence -Intellipedia Prototyped in 2005 and Launched April 2006 Starting point - a wiki with pages devoted to any and all topics of interest implemented across CIA, Homeland Security and NSA .... Added blogs, applications for sharing and commenting on photos, adding tags to content A few key principles Work in the collaborative space with the broadest possible audience, network will control access Work topically, not organizationally. Replace existing processes with technology where possible
39. US Department of National Intelligence –Intellipedia Greatest value of the IC’s ESSP’s is their ability to connect people. Review of Intellipedia found “...Intellipedia is already impacting the work practices of analysts...it is also challenging deeply held norms about controlling the flow of information between individuals and across organizational boundaries.” From an NSA Analyst: Before Intellipedia, contacting other agencies was done cautiously, and only through official channels. There was no casual contact and little opportunity to develop professional acquaintances...using Intellipedia has become part of my work process.... I don’t know everything but I do know who I can go to when I need to find something out.”
40. Benefits of ESSP’s Openness encourages participation Easier discovery of information and experts Greater knowledge capture and sharing Recruit and keep talented employees Greater efficiency and less duplication McKinsey Quarterly survey September 2009 of 1700 executives across the globe on how organisations are using Web 2.0 technologies. .....69 per cent of the respondents’ companies stated they had achieved measureable business benefits from using Web 2.0 technologies.
41. Predictions for the Use of Social Software in Organizations By 2014, social networking services will replace e-mail as the primary vehicle for interpersonal communications for 20% of business users. ” 1 By 2012, over 50% of enterprises will use activity streams that include microblogging, but stand-alone enterprise microblogging will have less than 5% penetration. 2 “social networks are more robust than their critics think, …and social networking technologies are creating considerable benefits for the businesses that embrace them, whatever their size…..this is just the beginning of an exciting new era of global interconnectedness that will spread ideas and innovations around the world faster than ever before.” 3 1Source: Gartner Research. “Predicts 2010: Social Software in an Enterprise Reality” , December 2009 2 Source: Gartner Research. “Predicts 2010: Social Software in an Enterprise Reality” , December 2009 3 Source: The Economist. “A World of Connections: A Special Report on Social Networking. January 2010
42. Implications of a Networked Organization “Customers, employees and other stakeholders are all interconnected, and have access to most, if not all the information that everyone else has”..1 “Champion-Channel-Coordinate replaces Command-and-Control..”2 “Trust, Transparency and Authenticity are the glue that holds it all together..” 3 The old adage, knowledge is power, has been transformed in the social age to “sharing knowledge is power” 4 1 Source: Jon Husband. “Ten General Principles for Leading and Managing in the Networked Workplace.” www.fastforwardblog.com March 2010. 2 Source: Jon Husband. “Ten General Principles for Leading and Managing in the Networked Workplace.” www.fastforwardblog.com March 2010. 3 Source: Jon Husband. “Ten General Principles for Leading and Managing in the Networked Workplace.” www.fastforwardblog.com March 2010. 4Source: Maria Azua. “The Social Factor” http://www.fastforwardblog.com/2009/12/01/the-social-factor-by-maria-azua-enterprise-2-0-primer/
43. The Art of Conversation “Conversation is not ...a contest where a winner gets a prize...it is an endless, unrehearsed, intellectual adventure in which in imagination we enter a variety of modes of understanding of the world and ourselves. And, we are not disconcerted by the differences, or dismayed by the inconclusiveness of it all.” Michael Oakeshott 1 Source: McAfee, Andrew. Enterprise 2.0 New Collaborative Tools for your Organizations Toughest Challenges. Harvard University Press, 2009.
44. Chris Howard, Burton Group The anti-social organization is ultimately non-productive. Chris Howard, vice president and research director for the Burton Group NASA, Booz Allen Hamilton find treasure in social networking By John Fontana , Network World , 07/31/2009
No one has to get anything done on a social networking site, except maybe planning a wedding or a family reunion. Have to get things done within a fixed time.We have to go to work, actually see people, not all virtual. Have to follow rules ieSarbannes Oxley. We have to work with legacy systems, meaning those systems that run our payroll, our accounting functions etc. We are generally still document centric. There is the concept of performance and productivity that is not so relevant in the consummer world.
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The Director of National Intelligence (DNI) serves as the head of the Intelligence Community (IC), overseeing and directing the implementation of the National Intelligence Program and acting as the principal advisor to the President, the National Security Council, and the Homeland Security Council for intelligence matters related to the national security. Working together with the Principal Deputy DNI (PDDNI) and with the assistance of Mission Managers and four Deputy Directors, the Office of the DNI's goal is to effectively integrate foreign, military and domestic intelligence in defense of the homeland and of United States interests abroad.
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“It’s essential, in this interconnected age of instant accessibility to information and knowledge, that as a leader and manager you are aware of the potent force that is contained in networks of connected information and people... Customers, employees and other stakeholders are all interconnected, and have access to most, if not all the information that everyone else has.” 1Champion-Channel-Coordinate replaces Command-and-Control... As change swirls and complexity keeps on growing, champion-channel-coordinate helps good ideas and effective responses come to the surface, be examined thoroughly, and get implemented.2“Trust, Transparency and Authenticity are the glue that holds it all together.... Interconnectedness is a potent force for creating transparency and demanding trust, and many are just now learning how to use it more effectively..” 1http://www.fastforwardblog.com/2009/12/01/the-social-factor-by-maria-azua-enterprise-2-0-primer/
“Conversation is not ...a contest where a winner gets a prize...it is an endless, unrehearsed, intellectual adventure in which in imagination we enter a variety of modes of understanding ofthe world and ourselves. And, we are not disconcerted by the differences, or dismayed by in the inconclusiveness of it all.”British Political PhilosopherWhy do I have this comment? Well because at the end of the day social computing is all about communication and providing opportunities for communication. But the best tools in the world won’t help you if you are not open to the conversation. In terms of the “biggest wins” for Social Computing they are often about hearing that voice to date was unheard, that novel idea, the solution to a problem that has long been pursued, the information that someone has been searching for… etc Interestingly although Intellipedia is heralded as a success, they are still struggling with hearing the voice and which voice. I read recently that they are trialling some new artificial intelligence to weigh and rank the input of different experts to avoid biases and account for selective memory and stress.Model 1 and Model 2 Organizations discussed by Argyris.Model 1Define goals and try to achieve themMaximize winning and minimize losingMinimize generating or expressing negative feelingsBe rationalModel 1 tells individuals to use action strategies where they craft their positions, their evaluations and their attributions in ways that inhibit inquiries into and tests of them. The result is escalating errors, self-fulfilling prophecies and self sealing processes.Model 2Valid informationFree and informed choiceInternal commitment to the choiceIndividuals in a Model 2 world seek to find the people most competent for the decision to be made or the problem to be solved. They seek to build viable decision-making networks in which the major function of the group is to maximize the contributions of each member so that when a synthesis is developed in incorporates exploration of the widest views.While we are now going to talk about various technologies and how they can be applied, and what are some of the challenges and opportunities. I think the biggest challenge comes from being ready to accept a slightly greater degree of chaos and loss of control. We are driven as facilitators a little by the process to get to an outcome and I think this may be a little challenged in a socially networked organization. Read More http://www.wired.com/dangerroom/2010/04/can-algorithms-find-the-best-intelligence-analysts/#ixzz0m3u6CtKx
