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Tips & Tricks for Your Lessons Learned Program

Presentation to the SIKM Leaders Community by Nirmala Palaniappan on February 16, 2021

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Tips & Tricks for Your Lessons Learned Program

  1. 1. LESSONS LEARNED Tips & tricks for your lessons learned programme Nirmala Palaniappan, feb 2021 1
  2. 2. 2 Little things add up to make a BIG difference!
  3. 3. ■ A little bit of theory ■ Some holistic aspects ■ Some specific ideas ■ Discussion & sharing of experiences 3
  4. 4. L E V E L S O F L E A R N I N G 4
  5. 5. Lessons Learned Passive Collection Active Collection Passive Distribution (Pull) Knowledge Attic Knowledge Sponge Active Distribution (Push) Knowledge Publisher Knowledge Pump 5 Source: Journal of Knowledge Management Practice, March 2005 - Facilitating Knowledge Sharing Through Lessons Learned System (Sharif, Zakaria, Ching, Fung)
  6. 6. Something to chew on! ■ What business problem(s) are we solving? ■ Are there specific divisions/domains where we need to focus, to start with? ■ Fishing rod or fishing net approach? ■ Should we use methodologies and frameworks to capture lessons or leave people to their own methods and tools? 6
  7. 7. Customise existing software/processes As far as possible, it is a good idea to extend and enhance existing systems to capture lessons learned on the go as opposed to setting up a separate technology platform. For example, if you have a product management system or a CRM platform, it may be more effective to upgrade/customise them to include lessons learned 7
  8. 8. Integrate the Search Mechanism If you have no option to customise existing systems and are setting up a separate system, integrate it with existing systems and bring it under a common search umbrella 8
  9. 9. Collective inputs are essential to refine the taxonomy/hashtags Conduct brainstorming sessions with subject matter experts and key users to decide on the metadata for lessons learned. Map it to the processes, type of knowledge, expected benefits, whether it is conceptual or practical, time frame and so on 9
  10. 10. Keep a tab on the institutionalisation Since embedding lessons learned into procedures, processes, checklists etc is critical, you could include a status box in the lessons learned platform and archive those that have been institutionalised and converted into a “habit” 10
  11. 11. Videos are fun! It is NOT always necessary to document lessons learned in a conventional manner. Some lessons learned can be curated into an impactful video 11
  12. 12. Content writing can add colour and catch attention If you can afford it, have content writers work on polishing and making the lessons learned consumable and enjoyable 12
  13. 13. Standardise where possible Create and provide templates to bring in some amount of standardisation of content.You can choose to do this a few months after the practice is ushered in, if your audience prefers that 13
  14. 14. Machine Learning to understand patterns When you have a substantial volume of content, it might make sense to leverage on Machine Learning/NLP algorithms to discover patterns, analyse them and use them as inputs for decision-making (for Management Reports) Clustering, Recommendations* 14
  15. 15. Curation of Lessons Learned and tracking their impact If feasible, identify and employ champions and give them the responsibility of “managing” lessons learned in business critical and/or evolving areas. Engage them in curating and assisting in the application of lessons learned in the said areas 15
  16. 16. BRANDING, PROMOTION Get creative in the way you brand the programme and make it enjoyable and rewarding 16
  17. 17. * C & H B Y B I L L W A T T E R S O N * Encourage usage of the transmogrifier rather than the duplicator 17 I F Y O U W E R E T O A S K H O B B E S …
  18. 18. Collective Learning ■ Choose three of the tips ■ Please share your experiences/thoughts/concerns and let’s discuss at length 18
  19. 19. Nirmala Palaniappan nirmala.pal@gmail.com @nimmypal Thank you! 19

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