Recommended
Recommended
More Related Content
What's hot
What's hot (19)
Viewers also liked
Viewers also liked (20)
Similar to Andrew Quinn - Scaling Behavior
Similar to Andrew Quinn - Scaling Behavior (20)
More from INBOUND
More from INBOUND (20)
Recently uploaded
Recently uploaded (20)
Andrew Quinn - Scaling Behavior
- 1. INBOUND15 Scaling Behavior Ignore This At Your Peril! Andrew Quinn Director – Training and Development @andrewtquinn
- 2. INBOUND15 HubSpotter since 2009 By day I run the training & development operation at HubSpot; by night I…
- 3. INBOUND15 ROCK THE HOUSE! Psst…I’m a member of Wildside, and we’re playing as part of Inbound Rocks tomorrow!
- 4. oThe hidden scaling problem oWhat does it mean to scale behavior oThe foundational models that scale behavior oPutting the models to work What we’re going to talk about
- 5. INBOUND15 The hidden scaling problem
- 7. INBOUND15
- 8. INBOUND15 What about the behaviors that drive it?
- 9. INBOUND15 That’s the messy part
- 10. INBOUND15 What does it mean to scale behavior?
- 11. INBOUND15 Not leaving to chance the behaviors necessary to scale
- 12. INBOUND15 Know you are being watched The team is taking their behavioral queues from you, the leader
- 13. INBOUND15 Accurate but Not Consistent
- 14. INBOUND15 Not Accurate but Consistent
- 15. INBOUND15 Not Accurate & Not Consistent
- 17. INBOUND15 Behaviors are the building blocks of culture
- 18. INBOUND15 The foundational models that scale behavior
- 19. INBOUND15 DiSC Situational Leadership Coaching by Asking S.B.I. Feedback The four models
- 20. INBOUND15 DiSC Situational Leadership Coaching by Asking S.B.I. Feedback The four models
- 21. INBOUND15
- 22. INBOUND15
- 23. INBOUND15
- 24. INBOUND15
- 25. INBOUND15
- 26. INBOUND15
- 27. INBOUND15 Becomes impatient and demanding Becomes aggressive, overpowers others Becomes overly critical
- 28. INBOUND15 Why this matters when scaling behavior DiSC provides visibility into the behavioral drivers team members will lean on when executing your business model processes
- 29. INBOUND15 DiSC Situational Leadership Coaching by Asking S.B.I. Feedback The four models
- 31. INBOUND15 Communicating Progress Prioritizing Tasks Managing Time Executing Project Tasks Meeting Deadlines getting the job done
- 33. INBOUND15 Communicating Progress Prioritizing Tasks Managing Time Executing Project Tasks Meeting Deadlines getting the job done D4 D4 D2 D1 D3 Achiever Beginner Capable Performer Achiever Learner
- 35. INBOUND15
- 36. INBOUND15 Communicating Progress Prioritizing Tasks Managing Time Executing Project Tasks Meeting Deadlines getting the job done D4 D4 D2 D1 D3 S4 S4 S2 S1 S3 Achiever Beginner Capable Performer Achiever Lerner
- 37. INBOUND15 Why this matters when scaling behavior Situational Leadership ensures you provide the right level of direction and support for each goal or task which drives the right behaviors
- 38. INBOUND15 DiSC Situational Leadership Coaching by Asking S.B.I. Feedback The four models
- 39. INBOUND15 Support S1 S2S3 S4 Leader decides… Let’s talk, Individual decides… Individual decides… Let’s talk, Leader decides… Direction
- 40. INBOUND15
- 41. INBOUND15
- 42. INBOUND15 Connect and Clarify Compare Perceptions Consider Obstacles Construct to Remove Obstacles Commit to Action rapport & neutral purpose Their perceptions, your perceptions and check for agreement They identify obstacles, you provide your perception of obstacles and check for agreement They talk solve for removing the obstacle, you add value, check for agreement, decide on actions and practice You both agree on action steps and timeline, you summarize, provide support and encouragement
- 43. INBOUND15 Support S1 S2S3 S4 Leader decides… Let’s talk, Individual decides… Individual decides… Let’s talk, Leader decides… Direction
- 44. INBOUND15 Why this matters when scaling behavior Using the right coaching approach lets you develop people that can stand on their own two feet and overcome their obstacles to success
- 45. INBOUND15 DiSC Situational Leadership Coaching by Asking S.B.I. Feedback The four models
- 46. INBOUND15 Feedback…the breakfast of champions
- 47. INBOUND15 Most managers dislike giving feedback because it’s hard, it’s emotional and it takes practice…
- 48. INBOUND15 Those on the receiving end say they don’t get enough feedback they can actually use.
- 49. INBOUND15
- 50. INBOUND15
- 51. INBOUND15 S.B.I.
- 53. INBOUND15 Why this matters when scaling behavior Using a deliberate feedback model increases the likelihood feedback will be effective and drive the behaviors necessary to scale
- 54. INBOUND15 Putting the models to work
- 55. INBOUND15 S.B.I.
- 56. INBOUND15 Key Take Aways o Leaving scaling behaviors to chance is risky business o Consistent and accurate behaviors drive scale o DiSC lets you connect better o Situational Leadership lets you lead effectively o Coaching by Asking builds independence o SBI ensures feedback is effective for scale
- 57. INBOUND15 Don’t forget to go to Inbound Rocks!!!