Your leadership style could begetting in your way?By: Rod Willisrod.willis@assentire.netAMBA Slides Nov 2012 V4
Your leadership style could be getting in your own wayDate: Friday, 14 DecemberTime: 13.00 GMTFor many organisations, a vi...
AMBA Slides Nov 2012 V4
Let’s explore People viaThe Ladder of Inference• What is it?By: Chris Argyris & Peter Senge1234AMBA Slides Nov 2012 V4
POLL #1Please let us know if you have heard of the“Ladder of Inference” before?Y/NAnswer: 6 of the 30 participants replied...
The Ladder of Inference•What insights?1234567AMBA Slides Nov 2012 V4
The Ladder of InferenceThe Reflexive LoopAMBA Slides Nov 2012 V4
The Ladder of InferenceThe FilterAMBA Slides Nov 2012 V4
Understand What Guides yourBehaviour• Espoused-Theory• This is what you say you do and why you do it.• e.g. “In this situa...
Understand What Guides yourBehaviour• Theories-in-Action (also know as Theory-in-Use)• This involves assumptions about our...
The Ladder of InferenceAMBA Slides Nov 2012 V4
Now to Businesshttp://goo.gl/wDZUiSchwarz, R. (2006), Does your leadership reduce learning?. Leader to Leader, 2006: 40–47...
Now to Businesshttp://goo.gl/wDZUiSchwarz, R. (2006), Does your leadership reduce learning?. Leader to Leader, 2006: 40–47...
POLL #2Have you ever delivered or experiencedthe “sandwich” approach to feedback?Y/NAnswer: All participants replied with ...
POLL #3Is this type of insight helpful forYOUR Businesses?Y/NAnswer: All participants replied with YAMBA Slides Nov 2012 V4
Where to go next?• Download & review the paperalready mentioned• http://goo.gl/wDZUi• Read “The Skilled FacilitatorFieldbo...
Thank you for your timeRod.Willis@assentire.netAMBA Slides Nov 2012 V4
Your leadership style could be getting in your own way
Your leadership style could be getting in your own way
Upcoming SlideShare
Loading in …5
×

Your leadership style could be getting in your own way

695 views

Published on

On Dec 14th 2012, these slides were used in support of an AMBA arranged Webinar

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
695
On SlideShare
0
From Embeds
0
Number of Embeds
243
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Your leadership style could be getting in your own way

  1. 1. Your leadership style could begetting in your way?By: Rod Willisrod.willis@assentire.netAMBA Slides Nov 2012 V4
  2. 2. Your leadership style could be getting in your own wayDate: Friday, 14 DecemberTime: 13.00 GMTFor many organisations, a view of their business is captured by peoples understanding of the products and services they offer, theprocesses they manage, the enabling technology deployed and the organisational structure in place to support all of these variables.This is a complex set of variables indeed, however it is not all that is going on day-in, day-out. We hear all to often, it is the peoplethat make the difference, if that is the case, then how come there is so little time invested in the domain of understanding people? Thenext challenge, to better understand others; you need to start with yourself first of all! This Webinar is deigned to share some keyconcepts that have been around for many years, and do not seem to be common knowledge. We will briefly explore “The Ladder ofInference” helping to explore why we do what we do, and that helps provide insight into why others do what they do. We then willexplore how what we say we do, and actually do can often be quite different. This is known as Espoused-Theory and Theories-in-Action. We then will finish by bringing this into the organisational context, exploring core values, assumptions, strategies and theconsequences (sometimes unintended). Through this Webinar, you may well start to understand more and see more regarding what ishappening around you and why you and others behave as they do in the business context. So what, we might think? With moreunderstanding you have more options and therefore you become more resourceful, that is the answer to the so what!Slides in support of Webinar
  3. 3. AMBA Slides Nov 2012 V4
  4. 4. Let’s explore People viaThe Ladder of Inference• What is it?By: Chris Argyris & Peter Senge1234AMBA Slides Nov 2012 V4
  5. 5. POLL #1Please let us know if you have heard of the“Ladder of Inference” before?Y/NAnswer: 6 of the 30 participants replied with YAMBA Slides Nov 2012 V4
  6. 6. The Ladder of Inference•What insights?1234567AMBA Slides Nov 2012 V4
  7. 7. The Ladder of InferenceThe Reflexive LoopAMBA Slides Nov 2012 V4
  8. 8. The Ladder of InferenceThe FilterAMBA Slides Nov 2012 V4
  9. 9. Understand What Guides yourBehaviour• Espoused-Theory• This is what you say you do and why you do it.• e.g. “In this situation, I would ………. Because Ibelieve that ……….”AMBA Slides Nov 2012 V4
  10. 10. Understand What Guides yourBehaviour• Theories-in-Action (also know as Theory-in-Use)• This involves assumptions about ourselves,others, and the situation, and the causalconnection between them and the consequencesthat result.• A Theory-in-action will take the form: If I’m in asituation “S” and I want to create consequences“C”, given assumptions a1…an, I should do “A”AMBA Slides Nov 2012 V4
  11. 11. The Ladder of InferenceAMBA Slides Nov 2012 V4
  12. 12. Now to Businesshttp://goo.gl/wDZUiSchwarz, R. (2006), Does your leadership reduce learning?. Leader to Leader, 2006: 40–47. doi: 10.1002/ltl.164Have you ever been in a situation like this?You need to give someone some negative performancefeedback and you are concerned that you might get adefensive reaction. To reduce this possibility, you begin bysharing some positive feedback, then give the negativefeedback, and then finish with some more positive feedback.For example, you might begin by saying, “Joe, I thinkyou’ve done a solid job addressing the difficult issues on thenew project.” After a few sentences of praise, you mightsay something like, “But I’m concerned you haven’t takensteps to develop your team’s capacity; as a result your teamisn’t producing as much as it should be.” After sharing yourthoughts on this subject and perhaps developing a plan ofaction, you finish by saying something like, “Keep up thegood work on the new project; the clients are reallysatisfied with the work.”AMBA Slides Nov 2012 V4
  13. 13. Now to Businesshttp://goo.gl/wDZUiSchwarz, R. (2006), Does your leadership reduce learning?. Leader to Leader, 2006: 40–47. doi: 10.1002/ltl.164Many leaders use this “sandwich” approach tofeedback when they’re faced with a challengingconversation. (Even if you don’t use it, you’ve probablyexperienced it as a recipient.)The reasoning underlying the strategy is that starting off ona positive note makes the person more comfortable andmore receptive to hearing negative feedback and less likelyto challenge you; ending on a positive note maintains theperson’s self-esteem and reduces the potential for anger.But the approach creates unintended consequences.People often discount the positive feedback and feel set up,which leads them to distrust you. By controlling theconversation to reduce the chance that someone willexpress concerns, you also reduce your chance to learnhow differently your colleague may be thinking about thesituation. Consequently, you may think you havecommitment to change when you don’t.AMBA Slides Nov 2012 V4
  14. 14. POLL #2Have you ever delivered or experiencedthe “sandwich” approach to feedback?Y/NAnswer: All participants replied with YAMBA Slides Nov 2012 V4
  15. 15. POLL #3Is this type of insight helpful forYOUR Businesses?Y/NAnswer: All participants replied with YAMBA Slides Nov 2012 V4
  16. 16. Where to go next?• Download & review the paperalready mentioned• http://goo.gl/wDZUi• Read “The Skilled FacilitatorFieldbook”• If you are interested in a oneday workshop on the materialpresented today, make contactrod.willis@assentire.netAMBA Slides Nov 2012 V4
  17. 17. Thank you for your timeRod.Willis@assentire.netAMBA Slides Nov 2012 V4

×