A quality circle is a small group of employees from the same work area who meet regularly to address work-related issues and seek improvements in production and quality. Originating in Japan in 1962, these circles aim to enhance problem-solving capabilities, employee motivation, and communication within organizations while reducing errors and costs. The structure includes various roles, from top management to circle members, and offers numerous benefits such as increased productivity and improved teamwork.

2. Quality Circle is a small group of employees
who work-in same work area meet at
periodic intervals to discuss work-related
issues and to offer suggestions & ideas for
improvements in production methods and
quality control .

3. Basic Principle
“ Employee participation in decision making and
problem - solving improves the quality of work ”
Quality Circle is
 Group of employees
 Work on similar area
 Solve problems related to work
 Improve production techniques
 Improve quality

5. Started in 1962 in Japan
Kaoru Ishikawa is the creator of Quality Circles
Movement in Japan is coordinated by Japanese
Union of Scientists and Engineers (JUSE)
In India Quality Circles is promoted by QCFI
(Quality Circle Forum of India)

6. Operation of quality circle
• Problem selection
• Problem analysis
• Generate alternative solutions
• Select the most appropriate solution
• Problem identification
• Prepare plan of action
• Present solution to management for
approval
•Implementation of solution

7. Objectives Of Q C
 Create problem solving capability
 Build an attitude of problem prevention.
 Reduce errors and enhance quality and
productivity
 Improve communication in the organization
 Inspire more effective team work.
 Increase employees motivation.
 Develop harmonious manager workers
relationship
 Promote cost reduction
 Promote personnel and leadership development

8. Structure of quality circle
Top Mgt.
Steering
Committee
Coordinator
Facilitator
Leaders
Members
Non QC Members

9. Structure of quality circle
• A steering committee: This is at the top of the
structure. It is headed by a senior executive
and includes representatives from the top
management personnel and human resources
development people. It establishes policy, plans
and directs the program and meets usually once
in a month.
• Co-ordinator: He may be a Personnel or
Administrative officer who co-ordinates and
supervises the work of the facilitators

10. • Facilitator: He may be a senior supervisory
officer. He co-ordiates the works of several
quality circles through the Circle leaders.
• Circle leader: Leaders may be from lowest level
workers or Supervisors. A Circle leader
organizes and conducts Circle activities.
• Circle members : They may be staff workers.
Without circle members the programme cannot
exist. They are the lifeblood of quality circles.

11. Benefits of QC’s
Increased productivity
 Improved quality of work
life
 Boost employee morale
 Enhances creativity
 Improved teamwork
 Employee involvement