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Knowledge management: a social learning perspective


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Knowledge management: a social learning perspective

  1. 1. Knowledge Management A social learning perspective Zaana Howard Information and Knowledge Manager Lovell Chen Architects and Heritage Consultants
  2. 2. Outline  What is knowledge management?  The social learning perspective  Knowledge enabling environments  Communities of practice  Shared leadership  The informal approach Blue aliens by Redgum. Source: Flickr.  Role of technology  Benefits
  3. 3. What is knowledge management?  Practices used by organisations to identify, create, represent, distribute and enable adoption of what it knows, and how it knows it.  The attempt to secure the experience as well as the work product of individuals within an organisation. Knowledge management (Tartakover Studio) by Openheimer. Source: Flickr.
  4. 4. The social learning perspective  Organisations as communities: knowledge is acquired and understood through action, interaction and sharing with others  2 key areas: knowing what you know and knowledge for innovation  Creation opportunities for knowledge creation, cultivation, sharing and transfer Pep talk by marianovsky. Source: Flickr.
  5. 5. A little bit of theory…. Nonaka’s SECI model (1991)
  6. 6. Knowledge enabling environments  A knowledge vision  Create of formal and informal learning opportunities  Cultivate community, collaboration, communication and leadership  Require effective ICT infrastructure IMG_3980 by paulsphotostash. Source: Flickr.
  7. 7. Communities of practice  Group of people who are ‘informally bound together by shared expertise and passion for joint enterprise’  Focuses on knowledge sharing  Experiential learning  Innovation and problem solving  Socialising – with an agenda  Community building & organisational participation Community. Source: Australian Public Safety League.  Example: NMIT Teaching and Learning Excellence Project
  8. 8. Shared leadership  ‘Bottom up’ approach to leadership  Boundary crossing teams – with authority  Provides mentoring and succession planning options  Examples: Sharing by ryancr. Source: Flickr. King Library, San Jose State University, California; NMIT Visual Arts teachers
  9. 9. Creating the informal  Create opportunities for socialising and discussion  Community building  The power of food!  Example: Lovell Chen Poodle cupcakes by Tri Poodle. Source: Flickr.
  10. 10. Role of technology  Support role – does not replace face to face  Capturing knowledge  Allows sharing, conversing and creating across time and space  Allows a ‘local’ Touched by Saf anna. Source: Flickr experience to become ‘global’
  11. 11. Benefits  Organisational learning  Continuous improvement  Workplace information literacy  Change management  Workplace engagement  Organisational innovation / invigoration  Generation Y expectations Skyride by smcgee. Source: Flickr
  12. 12. The future  KM is a growing industry  More frequent staff turnover  More rapid global and technological changes  The social workplace Future or bust! by Vermin Inc. Source Flickr.
  13. 13. Thankyou Zaana Howard Information and Knowledge Manager Lovell Chen