Mobilising Informal and Social Learning in the Workplace


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Slides from an EduTech14 Masterclass held in Brisbane, Australia on 5th July 2014.

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  • What learning might be going on in this situation, shortly after the situation, some time after the situation.

    Who might be learning?

    What might they be learning?

    How might they be learning?
  • What learning might be going on in this situation, shortly after the situation, some time after the situation.

    Who might be learning?

    What might they be learning?

    How might they be learning?

  • What learning might be going on in this situation, shortly after the situation, some time after the situation.

    Who might be learning?

    What might they be learning?

    How might they be learning?
  • Mobilising Informal and Social Learning in the Workplace

    1. 1. Mobilising Informal & Social Learning in the Workplace Neil Ballantyne
    2. 2. The agenda Learning Informal & social learning The workplace context Barriers and enablers Social media Practical action planning
    3. 3. The Chatham House Rule "When a meeting, or part thereof, is held under the Chatham House Rule, participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed". Link to Wikipedia article
    4. 4. “Companies die because their managers focus on the economic activity of producing goods and services and forget that their organisations' true nature is that of a community of humans.” (de Geus, 1997, p3) Link to the text on Amazon
    5. 5. LEARNING Session 1
    6. 6. Human Memory Sensory memory Working memory Long term memory Explicit memory Declarative memory Episodic memory Semantic memory Implicit memory Procedural memory
    7. 7. Human Memory Sensory memory < 1 second Working memory < 1 minute Long term memory Lifetime Explicit memory Conscious Declarative memory Events & Facts Episodic memory Events & experiences Semantic memory Facts & concepts Implicit memory Unconscious Procedural memory Skills & tasks
    8. 8. INFORMAL & SOCIAL LEARNING Session 2
    9. 9. Defining informal learning “Informal learning is the unscheduled, impromptu way people learn to do their jobs.” (Cross, 2007, p.15) Link to text on Amazon
    10. 10. Defining informal learning “…research on informal learning has suggested that informal learning is integrated with work and daily routines, often begins with an internal or external jolt or triggering event, is often haphazard and not highly conscious, is an inductive process of reflection and action, and is linked to the learning of others.” (Ellinger, 2005, p. 392) Link to article
    11. 11. Defining informal learning “Characteristics of the informal end of the continuum of formality include implicit, unintended, opportunistic and unstructured learning and the absence of a teacher. In the middle come activities like mentoring, while coaching is rather more formal in most settings.” (Eraut, 2004, p. 250) Link to article
    12. 12. Informal learning LIVE in the workflow REFLECT ING on the past PREPARI NG for the future
    13. 13. THE WORKPLACE CONTEXT Session 3
    14. 14. Thinking Doing Communicati ng CHANGINGCONDITIONS DEVELOPINGSITUATIONS INITIATION Receiving new information Reading the situation Clarifying the brief ENDING Products, Decisions, Records Reporting to Others Learning by Performer Learning by Others Eraut (2004, p. 258) Link to article Sensing Listening T i m e
    15. 15. Imagecredit|FlickrNationalInstituteofHealth Learning in the workflow
    16. 16. Image credit | Flickr Ross Beckley Learning in the workflow
    17. 17. Image credit | Flickr Tuomas Puukko Learning in the workflow
    18. 18. Instant/Reflex Rapid/Intuitive Deliberative/Analytic Reading the situation Pattern recognition Rapid interpretation Review involving discussions and/or analysis Decision making Instant response Intuitive Deliberative with some analysis or discussion Overt activity Routinized action Routines punctuated by rapid decision Planned actions with periodic progress review Metacognitive Situational awareness Implicit monitoring; short, reactive reflections Conscious monitoring of thought and activity; self-management; evaluation (Eraut, 2011)Link to chapter
    19. 19. BARRIERS & ENABLERS Session 4
    20. 20. Barriers & Enablers • Feedback, evaluation, coaching & reflection • Organizational culture • Management support • Communication, interaction, cooperation & participation • Physical spaces, structures & processes • Workload allocation, scheduling and work patterns • Job design • Access to information
    21. 21. Rapid research • Your task is to agree on five key actions to facilitate informal learning in the workplace. To do this you will need to: – Discuss in your group your experiences of barriers and enablers of informal learning. – Discover the views of other groups. – Reconvene to summarize and arrive at the five key actions.
    22. 22. Group A Group B Group C Group D Group E Group F 1. Group A discusses and lists barriers & enablers. 2. Two group members stay in Group A to share your ideas with Group F. Others move to Group B to gather ideas. 3. Continue till you have visited all groups. Then return to Group A, discuss findings, agree and list five key actions to facilitate informal learning in the workplace. Rapid Research Process
    23. 23. SOCIAL MEDIA Session 5
    24. 24. Towards Maturity: Learner Voice Survey 2014 • 88% of staff agree they like to learn at their own pace • 86% say working in collaboration with other team members is essential or very useful • 70% say Google and the web are essential or very useful tools • 51% access learning and support resources from their mobile device “at the point when they need them the most Link to survey
    25. 25. Towards Maturity: Learner Voice Survey 2014 • 65% are motivated by using technologies that allow them to network and learn with others • They are four times more likely to go to YouTube for learning than their in-house social network • YouTube, LinkedIn and Google+ are more popular for learning than Twitter and Facebook Link to survey
    26. 26. The conversation prism Brian Solis
    27. 27. Types of social media Kaplan & Haenlein (2012) Blogs and microblogs (e.g. Twitter) Collaborative projects (e.g. Wikis) Social networks (e.g. Facebook) Content communities (e.g. Youtube) Virtual social worlds (e.g. Second Life) Virtual game worlds (e.g. World of Warcraft) Link to article
    28. 28. Functions of social media Identity: the extent to which users reveal themselves. Conversations: the extent to which users communicate with each other. Sharing: the extent to which users exchange, distribute and receive content. Presence: the extent to which users know if others are available. Relationships: the extent to which users relate to each other. Reputation: the extent to which users know the social standing of others. Groups: the extent to which users form groups or communities. Kietzmann et al (2011)Link to article
    29. 29. Internal use of social media • The ‘Dare2Share’ project delivers British telecom total efficiency savings of at least £8 million per year.
    30. 30. Crowdsourcing Step 1 Each group identifies a workplace informal learning problem in the form of “How could social media help…?” Step 2 Write the problem at the top of a whiteboard. Step 3 Everyone writes one solution for each problem on a post-it note. Step 4 For each problem (apart from your own) read all of the solutions (apart from your own) and allocate votes to those solutions you think seem best (you can allocate 10 votes across the proposed solutions for each problem).