The document discusses building knowledge capabilities in organizations through an organizational learning approach. It outlines frameworks for organizational learning and knowledge creation. It also describes two strategic learning projects at a library that used these approaches: a learning course program and assessing communication tools. The methodology used a six sigma problem solving process including affinity diagrams. Finally, it discusses how shared leadership, social learning using a hybrid of in-person and online methods, can lead to sustainable organizational learning and improved performance.

1. Building knowledge capabilities : An organisational learning approach