This document provides an overview of channel design and channel conflict. It discusses key topics such as the meaning of channels of distribution and channel functions. It also describes different types of channels including zero-level, one-level, two-level, and three-level channels. Additionally, it covers factors that influence channel selection and the relationship between product type, shopping effort, and intensity of distribution.

1. Presentation on Channel design and channel Conflict Presented by:- Manju verma M.B.A. (2nd semester) vermamanju84@yahoo.com

2. Contents :- Meaning of Channel Distribution. Channel Functions Channels of distribution for consumer products and industrial products. Channel designing process. Factors influencing the channel selection. Intensity of market coverage. Channel Management.

3. Meaning:- “Marketing channels are the combination of agencies through which the seller, who is often, though not necessarily the manufacturer, markets his product to the ultimate User.” John A. Howard

4. Channel Functions These functions should be assigned to the channel members who can add most value for the cost Information Negotiation Physical Distribution Promotion Contact Financing Matching Risk Taking

5. Channels of distribution

6. Zero level channel Manufacturer Customer CHANNEL ONE - LEVEL Manufacturer Retailer Customer

7. T W O L E V E L C H A N N E L T H R E E L E V E L C H A N N E L Manufacturer Manufacturer Wholesaler Wholesaler Agent Retailer Retailer Customer Customer

8. Channels of distribution for consumer and industrial products

9. Channel Behavior

10. Factors influencing the channel selection Product or Market characteristics factors Company characteristic factors Middleman consideration. Environmental characteristics factors. Number of customers Cost of the product Degree of channel control desired Type of the product Financial Resources Services provided by the middleman Ability of Management Availability of desired middleman Attitude of middleman towards manufacturer’s Policy

11. Intensity of Market coverage Intensive Selective Exclusive Distribution through every reasonable outlet in a market Distribution through multiple, but not all, reasonable outlet in the market Distribution through single wholesaling middlemen in a market

13. Horizontal Marketing System Horizontal Conflict occurs among firms at the same level of the channel (e.g., retailer to retailer).

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