In any Organisational Setting,the key to an effective and Productive work effort entells having in place an effective communication ethics.

1. COMMUNICATION SKILLS Prepared by SebaggalaYounis

2. COMMUNICATION SKILLS OUTLINE Importance of communication Rights and Responsibilities Communication Style Effective Communication Listening skills and Writing skills.

3. Communication definition Communication is the transference of information and understanding of meaning. Its a social process involving communication Rights and Responsibility.

4. RIGHTS You have the right to be treated with respect You have a right to have and express your own opinions. You have the right to ask for what you need and want in order to be effective. You have the right to set reasonable limits. Etc

5. Communication styles Tips on communication Etiquette Manner-Every body has an invisible sign hanging from his neck saying “Make me feel important!”Never forget this message when communication with people. Confidence-This empowers you to communicate no matter the group. Patience-Some people come to you unsure, unaware and fearful. You need to use every opportunity to build their confidence. Body language-Nonverbal communication is very important. Your facial expression and posture also send message. Use professional /standard language. Avoid jargons/slag. Approachability-Display a warm, friendly and welcoming attitude. Clarity-Make communication clear and focus on the benefits.

6. COMMUNICATION People remember: 10% of what they read 20% of what they hear 30% of what they see 40% of what they hear and see. Communication is Vital! Apply the 20/80 rule-take20%of the time and listen 80%.

7. OBSTACLES TO EFFECTIVE COMMUNNICATION Fears Reluctance to confront Ridicule, rejection, fear of being wrong Authority relationships Unmanaged stress Corporate culture Fear of the unknown. Etc

8. IMPROVING COMMUNICATION Perception Make no assumptions Don’t focus on negative aspects of the conversation Focus on the issue and not the person Present yourself as an equal rather than superior Active listening. Etc

9. ACTIVE LISTENING Setting the stage Insuring mutual understanding Understanding body language Suspending judgment

10. Thanks for the time.