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What’s Love got to do with it? Maximizing your communications with clients
Harvard Retention Study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],10%- 20 % 20%-80% 100%
A Word About Typo’s Aoccdrnig to a rscheearch stduy at Cmabrigde Uinervtisy, it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer be at the rghit pclae.  The rset can be a total mses and you can sitll raed it wouthit porbelm.  Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe.  
What’s Love got to do with it? Maximizing your communications with clients You have to love yourself Care Deeply for others Communicate Effectively
Commitments for Tonight ,[object Object],[object Object],[object Object],[object Object],[object Object]
How’s Your Energy Level? -Exercise- Around the room
What is Communication? How do we Communicate initially? How do you impart your thoughts  on others? The imparting or interchange of thoughts, opinions or information by speech, writing or signs (5. Feelings)
Face-to-Face Communications ,[object Object],[object Object],[object Object],7% 38% 55%
WORDS ,[object Object],[object Object]
WORDS ,[object Object],[object Object]
Voice Qualities ,[object Object],[object Object]
INTONATION & INFLECTION You just won  an all-expenses-paid trip  to Hawaii for two.
Be Congruent ,[object Object],[object Object],[object Object]
BODY LANGUAGE ,[object Object],[object Object],[object Object]
Different Personalities Types Communicate Differently ,[object Object],[object Object],Carl  Jung’s Type Theory
I-Speak Your  Language Assessment by Thompson/DBM
[object Object],[object Object],[object Object],[object Object]
Four Dimensions of Observable Behavior ,[object Object],[object Object],[object Object],[object Object]
“ Tendency to express  Convictions with  Confidence or Force”  Assertiveness
Responsiveness “ Tendency to  show  emotions” R e s p o n s i v e n e s s
The “I-Speak” Model ,[object Object]
Behavior Styles Under Favorable Conditions People in In Their  “ Comfort Zone ” It also shows the shift
[object Object],[object Object],[object Object],[object Object],“ INTUITORS” R e s p o n s i v e n e s s High (Direct) High (Open) Assertiveness
“ SENSERS” ,[object Object],[object Object],[object Object],R e s p o n s i v e n e s s Assertiveness High Forcefulness Low (emotion )
“ Thinkers” ,[object Object],[object Object],[object Object],[object Object],R e s p o n s i v e n e s s Assertiveness Low (Indirect) (emotional) Low
Feelers ,[object Object],[object Object],[object Object],R e s p o n s i v e n e s s Assertiveness Low ( Indirect ) High (emotion)
(Closed) Low R e s p o n s i v e n e s s Assertiveness Low (Indirect) High (Direct) High (Open)
We Are All of These ,[object Object],[object Object]
What is your Preference? -Exercise- I-Speak Your Language
Rapport Building How Important Is It To:
How important is Rapport To: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Ways to Build Rapport With People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using Modalities to Build Rapport
Using Modalities to Build Rapport ,[object Object],[object Object],[object Object]
Using Modalities to Build Rapport ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using Modalities to Build Rapport ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using Modalities to Build Rapport ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other Components of Rapport ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other Components of Rapport ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Matching and Mirroring ,[object Object],[object Object]
Matching and Mirroring -Exercise-
Pick A Partner ,[object Object],[object Object],[object Object],[object Object]
“ Before We Can Influence, We Must First Be Influenced”
What Are You Passionate About? -Exercise- Eyes/tension/stance/tone/sounds/gestures
Values Are “Emotional States” We Believe Are the Most Important for Us to Experience or Avoid!
Knowing Their Values ,[object Object],[object Object]
How Do You Find Peoples Values ,[object Object],[object Object],[object Object],[object Object],[object Object]
How Do You Know When Those Values Are Being Met? ,[object Object]
Example What’s most important to you in this position? Ans .:  Finding someone with the right skills. What has to happen in order for you to feel you are hiring someone with the “right skills”? Ans .:  They have to be a good fit . I’m curious, what has to happen in order for you to know that they are a “good fit”? Ans .:  They must be able to work autonomously with very little structure and meet the milestones as outlined in our strategic plan.
What does love have to do with it? Love Thyself/focus on Others Communicate  Using Their  Style Care Deeply for others-You will distinguish yourself from the pack
Parting words ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Shifting Your results from Good to Great.  Because even Michael Jordan gets distinctions from his coach

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Whats Love Got To Do With It Acpi 11 09 04

  • 1. What’s Love got to do with it? Maximizing your communications with clients
  • 2.
  • 3. A Word About Typo’s Aoccdrnig to a rscheearch stduy at Cmabrigde Uinervtisy, it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer be at the rghit pclae. The rset can be a total mses and you can sitll raed it wouthit porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe.  
  • 4. What’s Love got to do with it? Maximizing your communications with clients You have to love yourself Care Deeply for others Communicate Effectively
  • 5.
  • 6. How’s Your Energy Level? -Exercise- Around the room
  • 7. What is Communication? How do we Communicate initially? How do you impart your thoughts on others? The imparting or interchange of thoughts, opinions or information by speech, writing or signs (5. Feelings)
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. INTONATION & INFLECTION You just won an all-expenses-paid trip to Hawaii for two.
  • 13.
  • 14.
  • 15.
  • 16. I-Speak Your Language Assessment by Thompson/DBM
  • 17.
  • 18.
  • 19. “ Tendency to express Convictions with Confidence or Force” Assertiveness
  • 20. Responsiveness “ Tendency to show emotions” R e s p o n s i v e n e s s
  • 21.
  • 22. Behavior Styles Under Favorable Conditions People in In Their “ Comfort Zone ” It also shows the shift
  • 23.
  • 24.
  • 25.
  • 26.
  • 27. (Closed) Low R e s p o n s i v e n e s s Assertiveness Low (Indirect) High (Direct) High (Open)
  • 28.
  • 29. What is your Preference? -Exercise- I-Speak Your Language
  • 30. Rapport Building How Important Is It To:
  • 31.
  • 32.
  • 33. Using Modalities to Build Rapport
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 42.
  • 43. “ Before We Can Influence, We Must First Be Influenced”
  • 44. What Are You Passionate About? -Exercise- Eyes/tension/stance/tone/sounds/gestures
  • 45. Values Are “Emotional States” We Believe Are the Most Important for Us to Experience or Avoid!
  • 46.
  • 47.
  • 48.
  • 49. Example What’s most important to you in this position? Ans .: Finding someone with the right skills. What has to happen in order for you to feel you are hiring someone with the “right skills”? Ans .: They have to be a good fit . I’m curious, what has to happen in order for you to know that they are a “good fit”? Ans .: They must be able to work autonomously with very little structure and meet the milestones as outlined in our strategic plan.
  • 50. What does love have to do with it? Love Thyself/focus on Others Communicate Using Their Style Care Deeply for others-You will distinguish yourself from the pack
  • 51.
  • 52. Shifting Your results from Good to Great. Because even Michael Jordan gets distinctions from his coach

Editor's Notes

  1. Success in influencing comes down to three critical factors. #1 Learning from your mistakes and that means knowing how you operate and what your blind spots are. #2 Communicating effectively with others: I have a PhD from the School of hard Knocks Some people would call this business acumen or Business smarts also referred to as street smarts. What is important is that I am constantly learning and developing different outcomes. #3 how we communicate has an impact on how we do in life, business, relationships, school, and just about every facet of our lives. I will share with you how to communicate in the language that the person you are trying to influence will understand.