2. Objective:
• Importance of communication .
• Process of communication.
• Barriers of communication.
• Distinguish between verbal and non verbal
communication.
• Use communication effectively.
3. What is communication?
“Communication is the act of sending
information from one person to another. The
definition may seem simple but the actual
process is complex”
4. Why should be communicate?
• Gives information: Two people talk to each other or news from
the news paper.
• Persuade: To sell a product on convince a person.
• Express need: food when you are hungry or need a report for the
meeting.
• Form social bonds: Greeting others or introducing yourself.
• Share feelings: Share your happiness or sorrow.
6. Sender – It think the msg and convert into
words.
Signal is sent through the channel like
telephone, news paper, email, sms
Decoder receive the msg has breakdown the
msg and understand it
Receiver now receive the msg
Feed back (that can be wrong given by receiver)
9. Physical barrier:
Separation barriers (wall, door, window)
Distance barriers (sender & receiver is far
to each other)
Noise barriers (dog barking, music)
Time barriers (people live in different
geography where time is different)
10. Cultural barrier
Interacting with people from other countries has its
own barrier-
Greeting: People have their own way of greeting each
other.
Stereotying: Human have a tendency to categorize
people based on their nationality, age, and region.
Behavior: Touching, Personal Space, Eye contact
Gesture: Our body movement become a barriers to
communication process.
11. Gender barrier
• Men and woman have different styles of
communication.
• Men and women interpret the same topic in two
different way.
• Women tend to be more emotional than men.
• Women are more empathetic and enjoy face to face
communication.
• Men are direct in communication.
This differences in style of communication
create barriers.
12. Psychological barrier
• Retension capability: The ability to retain information
is different in people.
• Inattentiveness: When we don’t pay attention we are
unable to cross most of the information coming a
way.
• Closed mind: Being narrow minded is a barrier. It
should be open minded.
• Emotions: Being emotional stable cause effectively
communication.
• Attitude and opinion: Responding a massage with
positive opinion.
13. Perception
• Perception is how we look at our surrounding from
one own perspective.
• Many time this barriers changes the meaning of
information given leading to misunderstanding and
miscommunication.
• Eg. A friend doesn’t reply to your massage and you
assume that she is angry with you.
• Eg. A colleague doesn’t answer your call and you
presume that he is avoiding you.
14. Types of Communication
Verbal communication
Non verbal communication
Types of non verbal communication:
• Facial expression
• Paralanguage
• Gesture
• Posture
• Eye contact
15. Facial Expression
• Play a important role in conveying a massage.
• If a person looks sad but say, ‘I am fine’
nobody believe that the person is fine.
• Someone who looks confused but say, ‘I have
understand everything, don’t worry’ will not
win over anybody confidence.
16. Paralanguage
Tone: Rude, Polite, Confident, Non- confident
Clarity: Thought before Speaking
Pace: Slowly or fast speaking
Volume: If volume are low, means you are not
confident
17. Posture
• Posture is how you sit or stand.
• Based on our posture, a person looking at you
can determine how you feel.
Confident person: Sit or stand straight
Tensed person: May not stand straight
Cross arm/leg: person are not approachable.
18. Eye Contact
• Maintaining eye contact during a conversation
signals that you are interested in the topic and
are paying attention.
• Eye contact makes you look attentive,
interested and credible.
• Eye contact is very effective made of non
verbal communication.
• When used effectively eye contact can get the
massage across without words used.
19. Verbal communication
• It play an important role in effective
communication and make sure that the sender
message reaches the receiver without too many
barriers.
• It consist of: Face to face
Written
Telephonic
20. Effective communication arise when verbal and
non verbal communication work together
Do:
• Mintain eye contact
• Dress for the occasion
• Speak clearly
• Right tone of voice
• Correct posture
• Positive facial expression
Avoid:
• Checking your phone while
conversing
• Speaking rudely
• Slouching and looking
nervous
• Looking disinterested
21. Conclusion
• Communication is an art of sending and
receiving information.
• It can be verbal and non verbal.
• Verbal include face to face, written,telephonic.
• Non verbal include eye contact, facial
expression etc.
• Effective communication happens with verbal
& non verbal communication.
