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1. Effective Technical Communication
(ETC)
3130004

2. CH – 1 DYNAMICS OF COMMUNICATION
Communication
in our daily life.
We
communicate
with our friends,
family,
shopkeeper
etc….
Communication
via words,
phone, written,
social media
etc…
This is call
Informal
communication.

3. COMMUNICATION IN PROFESSIONAL LIFE.
The communication which we use in our professional life.
When we reporting to our boss or higher authority, when instruct to subordinates,
interact with colleagues, we communicate in professional way.
We are not allowed to communicate same way as we talk with friends.
This is called Formal Communication.

4. Definition
DEFINITION
Communication is the process of exchange the information, ideas and
knowledge between sender and receiver.
It is an interaction between two or more persons to share the ideas,
thoughts and knowledge.

5. Communication
plays vital role in
organization
Communication plays
very important role in
our professional as well
as daily life.
Without
communication you
and your organizations
are not able to survive.
Your company work is
collaborative, without
communication. It will
fail to exist.
Ex: sales person
COMMUNICATION IN PROFESSIONAL LIFE

6. Process or cycle of communication

7. Process
Sender: An idea or thought comes in mind that needs to be
shared.
Encoding: Thoughts or ideas converted into words that receiver
can understand.
Channel: The medium to reach the receiver by orally or writing.
Decoding: The receiver listens and convert idea in his/her
understanding.
Receiver: The person who receive message & react on message.
Feedback/Response: required from receiver that he/she
understand the message.

8. Verbal & Non-verbal Communication
• Verbal communication: It is a type of
oral communication where the message
is transmitted through spoken words.
• Non-verbal communication: The
message you express through writing or
sign language is called Non-verbal
communication.

10. Types of Non-
verbal
communication

11. Kinesics
• It is a study of body language.
• Communication without words.
• Body movements and gestures
regarded as a form of non-verbal
communication.
• Is the study and interpretation of
nonverbal communication related
to the movement of any part of
the body.

12. Main components of body language
PHYSICAL
APPEARANCE
EYE CONTACT FACIAL
EXPRESSION
POSTURE GESTURE

13. hysical Appearance
e physical appearance of a person
s the first impact on others.
In profession one must dress up neat
& clean with formal clothing.
Dressing correctly means dressing as
per occasion.

14. Eye Contact
Conveys true emotions and feelings.
Conveys full confidence.
It makes you connected to the listeners.

15. Facial Expression
Helps in
expressing
your
emotions.
It is as
important as
eye contact.
Start your
conversation
with smile.
Keep positive
expression
while giving
speech.

16. Posture
• It refers to the way we sit,
stand & walk.
• Sitting, standing, & walking
straight shows your
confidence.
• Straight posture create a
good impression & also we
get respect from others.

17. Gesture
• Refers to hand movements.
• How to move hands while
communicating, it create
impression or impact on
others.
• The movement helps to
express many things.

18. Proxemics
Proxemics refers to the study of space with respect to its effect on
communication.
Physical distance between a sender and receiver.
The lesser the physical distance from our listeners, the more we can
influence them.

19. Zones of proxemics
Intimate
Personal
Social
public

20. Intimate Zone
This zone is a distance up
to which only few close
people are allowed to
enter.
No stranger is allowed.
Who using this zone have
maximum influence on
thinking & decision
making.

21. Personal Zone
Distance maintain in various social gatherings,
business gathering, or between colleagues
may vary from few inches to few feet.
The personal and formal relation fuse with
each other in this zone in order to comfort of
working together.
The view of people belongings are important
and may affect but may not be the reason for
our decision making.

22. Social Zone
A distance of few feet
or even more is social
zone.
The security of our
society, the person
coming to repair
appliances falls in this
category.
The influences is almost
negligible.
The person in this zone
gives you advice or
opinion.

23. Public Zone
Distance of several
feet is called
public zone.
Speaker addresses
to the audience.
Eye contact is
minimal.
Audience is
stranger here.

25. Paralinguistic
Volume: The volume
neither be too loud to hurt
nor too soft to confuse.
Pace: Rate or speed of
speaking. Not too hard not
too slow.
Pitch: Frequency of speech.
Low to high as per interest
of listeners.
Intonation, articulation and
pronunciation: The way we
give expression to the
words. Meaning of words
with proper pronunciation.
Voice and voice modulation:
quality of voice is pleasant,
sometimes emphasize to
attract audience.
Pauses: Taking long & short
pauses when required to
make speech clear.

26. Levels of communication
•Interpersonal: communication with others
•Intrapersonal: communication with self
•Extra personal: communication with pet
•Organizational: communication within organization
•Mass: communication with large number of people.

27. Intercultural communication
•We respect our boss, where as in other countries they call by
their names.
•We don’t thank our friend or close relatives usually, but in other
countries they often do.
•Boss speaks manner less or don’t give respect, but western
countries they always respect to all.

28. Prepared by – Pratima Patel