Communication Skills for First Year B.Pharmacy Sem-I, As per PCI Syllabus Communication Styles

1. Communication
Styles
UNIT - II TOPIC - II
Prepared By:- MS.MALI SUNAYANA M
ASST.PROFESSOR
SUBJECT:- Communication Skills
Sahyadri College Of Pharmacy,Methwade,Sangola
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2. COMMUNICATION STYLES
Communication has its own different styles which we most often use in our daily
interactions with friends, family and colleagues. Communication must be assertive
i.e. clearly express your thoughts and feelings through open, honest and direct
communication.
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4. There are various styles of communication,
communication must be assertive i.e.clearly express
your thoughts and feelings through open, honest and
direct communication.
Every person communicates with different
styles, which include-
1. Assertive
2. Aggressive
3. Passive aggressive
4. Submissive
5. Manipulative
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5. 1. Assertive Style: It is the most effective style of communication. It is
full of self confidence. In this, we know our limits and don’t allow ourselves to be pushed
beyond them but is least in use. It includes behavioral characteristics, non-verbal
behaviors, language etc. which are full of confidence and positively.
2. Aggressive Style: it is an ineffective communication style as the content of the message
may get lost because people are too busy reacting to the way it was delivered. This style is
full of negative thoughts and is useless because it is at the expensive of someone else.
3. Passive-Aggressive Style: This type is a combination of two different moods. In this
people appear passive or calm on the surface but are actually acting on their feelings and
anger is indirect or behind the stage ways. These types of people are powerless and
express their feelings by understanding the real situations/objects.
DIFFERENT STYLES OF
COMMUNICATION
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7. 4. Submissive Style: This style is about pleasing other people and conflict. In
this person give priorities to other people’s needs and thinks other people
have more rights and more to contribute. These people are frustrated, guilty,
they even do not know what they want.
5. Manipulative Style: This style is full of calculations and manipulations.
These communicators are skilled at controlling others to their own
advantage. Their spoken words hide an underlying message of which the
other person may totally unaware.
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8. COMMUNICATION STYLE MATRIX
There are different models that describe the ways in which we communicate.
Different models also known as matrix of communication style. The matrix can be
confusing at first but it’s a very useful tool once we understand how it works. Once
we install in our mind a mental image of the matrix, we can use it to identify nother
person’s communication style.
The matrix propose by him shows that there are two different dimensions in
communication styles. One is level of expressiveness and the level of assertiveness.
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9. There are different models that describe the ways in which we
communicate. Different models. also calledas matrix of communication
styles, are used to indentify another person’s communication style.-
Director, Expresser ,Thinker and Harmonizer .ifwe divide the
matrix into equal quadrants, then each quadrant describes primary styles
of the individual.
Each quadrant represents adifferent communication style.
People can fallanywhere in the quadrant, become more uniform over one
style and the other as they move further from the center
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Our “primary style” is the one we’remost comfortable with. But we also
haveabackup style.Typically, this second style is dictated by our situation —
the demands of our particular job ifatwork, the demands of domestic lifeif
at home.
We refer to the backup style as our “secondary style.”
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11. CATEGORIES
1. Systematic Style
2. Direct Style
3. Spirited Style
4. Considerate
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12. 1. Systematic Style: It is a combination of low expressiveness and low
assertiveness.
2. Direct Style: Low Expressiveness + High Assertiveness
3. Spirited Style: High Expressiveness + High Assertiveness
4. Considerate: High Expressiveness + Low Assertiveness
Different communication styles are explained as follows:
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13. 1. Systemic Communication Style: Systemic communication focus on facts
and details not on opinions and possibilities. They are slow in action as they
start analyzing the situation and construct a logical, well thought-out
response. They like to focus on facts and details rather than opinions and
possibilities.
2. Direct Communication Style: These people tell others what to do and don’t
care for what others think should be done. These people work hard and fast
will break few distractions.People are high assertive and less expressive.
They tell others and do not listen others. They are attempting to focus on
results rather than emotions. These type of people won’t always stop to listen
toothers.
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14. 3. Spirited Communication Style: People having this type of style are very interested in
actual they are dreamers, inventors and the innovators in the group. Their
communication is full of good one great ideas. People are high assertive and high
expressiveness. They can provide guidelines to others by their thoughtsand ideas and talk.
4. Considerate Communication Style: These people are very concerned about the feelings of
others. They always encourage others to do good things. They always focus on peace and
liked by others. People with this style are very concerned about feelings of others . They
like to work with others , help others and connect to other personal level. They give
everyone chance to speak
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15. Reference
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1. A text book of Communication Skills by the author
Sambhaji K. Budhavale Page No. 5.1-5.6
2. A Text Book of Communication Skills by the author Dr.
Meenu Pandey Nirali Prakashan Page No. 5.1-5.8
3. www.google.com
4. https://pgims.hktechnical.com

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