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WORKSHOP  ON   EFFECTIVE COMMUNICATION SKILLS By Prem Chand
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What is Communication? Communication is the art of transmitting  information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings .
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What are the most common ways  we  communicate ? Spoken Word Written Word Visual Images Body Language
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communication

  • 1. WORKSHOP ON EFFECTIVE COMMUNICATION SKILLS By Prem Chand
  • 2.
  • 3. What is Communication? Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings .
  • 4.
  • 5.
  • 6. What are the most common ways we communicate ? Spoken Word Written Word Visual Images Body Language
  • 7. Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feedback, approval to highlight problems etc.
  • 8.
  • 9. Upward Comm. Downward Comm. Horizontal Comm.
  • 10. SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
  • 11.
  • 12. Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24. Success for YOU… … the new global and diverse workplace requires excellent communication skills!

Editor's Notes

  1. 1