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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
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ASSIGNMENT
DRIVE FALL 2016
PROGRAM Master of Business Administration- MBA
SEMESTER Semester 4
SUBJECT CODE & NAME MU0018 – Change Management
BK ID B1807
CREDIT & MARKS 4 Credits, 60 marks
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Question. 1. Describe Kotter’s Eight Step Change Model.
Answer: Whether you're considering a small change to one or two processes, or a system wide
change to an organization,it'scommontofeel uneasyandintimidatedbythe scale of the challenge.
You knowthat the change needstohappen,butyoudon't reallyknow how togo about delivering it.
Where do you start? Whom do you involve? How do you see it through to the end?
There are many theories about how to "do" change.
Question. 2. What are OD interventions? How are they useful to
the organizations?
Answer: Inan effortto increase itsviabilityandeffectiveness,a company will employ interventions
as it implements various change agents. The purpose of such interventions is to improve
productivity,performance orbehaviorsthroughaseriesof structured individual and team activities
that focus on what employees do and how they do it.

2. Question. 3. Discuss the reasons for employees’ resistance to
change.
Answer: The resistance toorganisational change israrelyirrational.Employees resist change efforts
from a perspective that makes perfect sense to them.
In practice, there are 12 common reasons why people resist change in the workplace:
1. Loss of Job: Thisisa majorreasonwhyemployeesresist change. In an organizational setting, any
process,technological advancement,systems,orproductchange will include streamlining, working
smarter,cost reduction,efficiency,fasterturnaroundtimes.All thesemeansstaff andmanagerswill
resist the changes that result in their roles being eliminated or
Question. 4. What do you mean by Organizational Effectiveness?
Explain the approaches involved in achieving Organizational
Effectiveness
Answer: Organizational effectiveness can be defined as the efficiency with which an association is
able to meet its objectives. This means an organization that produces a desired effect or an
organizationthatisproductive withoutwaste.Organizational effectiveness is about each individual
doingeverythingtheyknowhowtodo and doing it well; in other words organizational efficiency is
the capacity of an organization to produce the desired results with a minimum expenditure of
energy,time,money,andhumanand material resources.The desiredeffectwill dependonthe goals
of the organization,whichcouldbe,forexample,makingaprofitbyproducingandselling a product.
An organization, if it operates efficiently, will
Question. 5. What do you mean by Change Agent? Describe the
characteristics of successful Change Agents.
Answer: The change agentmay be in the formof a consultantwhohelpsthe clientsfindsolutions to
the organizational problems.Itcouldalsobe inthe formof a trainerwho trains the client to achieve
a set of skills that could be used in bringing about the change for optimal outcomes.
Thischange agent musthave certaincharacteristicswhichwouldidentifyittobe more effective than
others. According to Shaskin and Morris, the
Question. 6. Write a brief note on the following:
a)Herzberg’s Motivation Theory

3. Answer: The two-factortheory(alsoknownasHerzberg'smotivation-hygiene theoryanddual-factor
theory) states that there are certain factors in the workplace that cause job satisfaction, while a
separate set of factors cause dissatisfaction. It was developed by psychologist Frederick Herzberg,
who theorized that job satisfaction and job dissatisfaction act independently of each other.
b)Kurt Lewin’s Model of Change
Answer: Lewin'sthree stage theoryof change iscommonlyreferred to as Unfreeze, Change, Freeze
(or Refreeze).Itispossible totake these stagestoquite complicatedlevels but I don't believe this is
necessary to be able to work with the theory. But be aware that the theory has been criticised for
being too simplistic.
The worldhas changedsince the theorywasoriginally presented in 1947, but the Kurt Lewin model
isstill extremelyrelevant.Manyother modern change models are actually based on the Kurt Lewin
model. I'm going to head down a middle road and give
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )