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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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or
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ASSIGNMENT
DRIVE Spring 2017
PROGRAM Masterof Business Administration- MBA
SEMESTER Semester 4
SUBJECT CODE & NAME
MU0018 – Change Management
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Ques 1 Describe Kotter’s Eight Step Change Model.
Ans Kotter has developed an eight step model for creating change in the organization. Each
step acknowledges that there are key principles that are related with the responses of the people
and their approach to change, what they look for, understand and then embrace change. Kotter
Ques 2 What are OD interventions? How are they useful to the organizations?
Ans Organization development (OD) is the study of successful organizational change and
performance. OD emerged from human relations studies in the 1930s, during which
psychologists realized that organizational structures and processes influence worker behavior
and motivation. More recently, work on OD has expanded to focus on aligning organizations
with their rapidly
Ques3 Discuss the reasons for employees’ resistance to change.
Ans Resistance to change can be in several forms, explicit, implicit, immediate or
deferred/delayed. If it is explicit and immediate, the senior management should be prompt in
taking steps to remedy the situation. Implicit resistance could cause loss of loyalty, reduced
level of motivation, increase in errors and absenteeism, etc. Similarly, delayed resistance
creates problems over a period of time particularly when significant resources have been
invested in the
Ques5 What do you mean by Change Agent? Describe the characteristics of successful
Change Agents.
Ans Change agents are people who usually have specialized training in organizational
behaviour and can help guide and advice the change process. They strive to ‘alter human
capability or organizational systems to achieve a higher degree of output or self actualization.’
Their objective is to make goals that stick. They have a clear vision as to how the

2. Ques 6 Write a brief note on the following:
a)Herzberg’s Motivation Theory
b)Kurt Lewin’s Model of Change
Ansa) Herzberg’s Motivation Theory
Herzberg explains that while the presence of these hygiene factors does not directly enhance
employee motivation, the absence of any one of these will definitely hinder performance.In a
nutshell, the behavioural approach says that studying the impact of individual
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