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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )
ASSIGNMENT
DRIVE SPRING 2017
PROGRAM Master of Business Administration- MBA
SEMESTER Semester 4
SUBJECT CODE & NAME MU0018 – Change Management
BK ID B1807
CREDIT & MARKS 4Credits, 60 marks
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Question.1. Describe Kotter’s Eight Step Change Model.
Answer:Whetheryou're consideringasmall change toone ortwoprocesses,orasystemwidechange
to an organization, it's common to feel uneasy and intimidated by the scale of the challenge.
You knowthat the change needsto happen,butyou don't reallyknow how to go about deliveringit.
Where do you start? Whom do you involve? How do you see it through to the end?
Question.2. What are OD interventions? How are they useful to the
organizations?
Answer:Inan efforttoincrease itsviabilityandeffectiveness,acompanywill employinterventionsas
it implements various change agents. The purpose of such interventions is to improve productivity,
performance or behaviorsthrougha seriesof structuredindividual andteamactivitiesthatfocus on
what employees do and how they do it.
Question.3. Discuss the reasons for employees’ resistance to change.
Answer:The resistance to organisational change is rarely

2. Question.4. What do you mean by Organizational Effectiveness?
Explain the approaches involved in achieving Organizational
Effectiveness
Answer:Organizationaleffectivenesscanbe definedasthe efficiencywithwhichanassociationis able
to meet its objectives. This meansan organizationthat produces a desiredeffect or an organization
that is productive without waste. Organizational effectiveness is about each individual doing
everything they know how to do and doing it well; in other words organizational efficiency is the
capacity of an organization to produce the desired results with a minimum expenditure of energy,
time, money, and human and material resources
Question.5. What do you mean by Change Agent? Describe the
characteristics of successful Change Agents.
Answer:The change agentmay be in the form of a consultantwho helpsthe clientsfindsolutionsto
the organizational problems.Itcouldalsobe in the form of a trainerwhotrains the clienttoachieve
a set of skills that could be used in bringing about the change for optimal outcomes.
Thischange agent musthave certaincharacteristicswhichwouldidentifyittobe more effective than
others. According to Shaskin and Morris, the
Question.6. Write a brief note on the following:
a)Herzberg’s Motivation Theory
Answer:The two-factortheory(alsoknown as Herzberg'smotivation-hygiene theoryanddual-factor
theory) states that there are certain factors in the workplace that cause job satisfaction, while a
separate setof factorscause dissatisfaction.ItwasdevelopedbypsychologistFrederickHerzberg,who
theorized that job satisfaction and job dissatisfaction act independently of each other.
b)Kurt Lewin’s Model of Change
Answer:Lewin's three stage theory of change is commonly referred to as Unfreeze, Change, Freeze
(or Refreeze).Itis possible totake these stagesto quite complicatedlevelsbutI don't believe thisis
necessary to be able to work with the theory. But be aware that the theory has been criticised for
being too simplistic.
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