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Managing Service Organization : the TOC Way Learn How to Impact Business Results through Operational Improvements without ...
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1 day workshop managing service organizations - the toc way


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This is a result oriented workshop, based on the concepts discussed in the game changing book, 'The Path : Leveraging Operations in a Complex and Chaotic World'.

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1 day workshop managing service organizations - the toc way

  1. 1. Managing Service Organization : the TOC Way Learn How to Impact Business Results through Operational Improvements without Costly Trade-offs and Burn-outs The ever more complex and chaotic world presents too many issues to ONE DAY WORKSHOP FOR be addressed too fast. It forces managers to switch from one issue to PRACTITIONERS another, only to dramatically dilute their attention. As a result, even their best efforts which seem to improve performance of several parts of the organization, do not often benefit the business as a whole.Dr. Eliyahu Goldratt, the Israeli Physicist said, "The more complex a system is, Knowledge Basesimpler it is." And, he thus provided the basis of a focusing mechanism to helporganizations in effectively dealing with the growing complexity of the day to 1. Theory of Constraints (TOC)day operations. He propounded a management philosophy called Theory of 2. Operational ExcellenceConstraints, TOC to achieve quick and dramatic organizational improvements onan ongoing basis. He showed that such a process of onging improvement is 3. Business Model Innovationpossible without painful, longdrawn, risky and costly trade-offs involved in 4. Systems Thinkingtraditional continuous improvement programs. TOC stands out in the world of improvement methodologies, since it is strongly linked to business performance by focusing on growth, while simultaneously achieving cost effectiveness. Origninated during 1980s in manufacturing industry, TOC has a complete Body of Knowledge that is now fast spreading into Service and Solution Sectors. In fact, early movers have already taken a head start. The One Day workshop on Managing Service Organization: The TOC Way, is a quick way to build contextual understanding of TOC in your Business. The session is intended to help practitioners in exploring opportunities to apply TOC for dramatic improvements. The session is presented by Dr. Shridhar Lolla, a specialist in Organizational Effectiveness and a practitioner of Theory of Constraints. He is also an external consultant to Goldratt Group, thepioneers of Theory of Constraints. Earlier in his career, he was a part of the team that built the IT centric CorporateResearch Center of the Swiss Conglomerate ABB at Bangalore. There, he was a Member of the Management Teamand served as the Head of Applications & Solutions Group. He is the author of two game changing books, The Path:Leveraging Operations in a Complex and Chaotic World and Building Competitiveness- the TOC Way. Content Take-Away 1. Managerial Complexity Contextualizing TOC 2. TOC & Inherent Simplicity 1. Linking Operations to Business 3. 5 Focusing Steps- Methodology Results 4. TOC based Holistic Solution to the 2. Initiating 5-Focusing Steps Process of Ongoing Improvement 3. Deciding about Aligning Operations 5. TOC in IT Business 4. Drafting the Charter of Improving 6. Directions for using TOC Operational Performance For detailed offer: please write to, or call +91 94480 70081.#2304 Nandi Park, Gottegere, Bannergatta Road, Bangalore-560083. INDIA web: