Zensar has extensive experience implementing and upgrading Oracle E-Business Suite Release 12 (R12). They have completed over 25 R12 implementations and upgrades covering a wide range of modules. Their R12 experience includes first-time implementations, multi-country rollouts, upgrades from version 11i, integrating with third party systems, and leveraging Oracle business accelerators to reduce implementation timelines.

1. Zensar Oracle
Capability
Presentation

2. Agenda
Zensar Profile
Zensar Oracle Practice
Oracle Capabilities
Release 12 Capabilities
Oracle Expertise
Differentiators
Support Case Studies
2

3. 10/10/2013 3
Power Tyre
RetailSpecialtyInfrastructure Entertainment
Carbon Black IT
Zensar and
RPG Enterprises
www.zensar.com | © Zensar Technologies 2012
RPG is a USD 4 Billion
conglomerate with
businesses spread across
a number of industry sectors

4. 4
Zensar and RPG Enterprises
Zensar - A Snapshot
8300+ associates
400+ customers
20+ global locations
SEI CMMi Level 5 v1.2
ISO/IEC 27001:2005
ISO 9001:2008
Six Sigma
Shareholding Pattern
28.22 %
23.73 %
48.05 %
23.7% average profit growth over the last 5 years
25.3% average revenue growth over the last 5 years
56.6% revenue growth over the previous year
Zensar
Growth
10/10/2013
RPG Group
Financial Investors (EPML)
General Public
www.zensar.com | © Zensar Technologies 2012

5. 10/10/2013 5
Global Presence
*Zensar Akibia Global Infrastructure Delivery Center
www.zensar.com | © Zensar Technologies 2012

6. A Diversified Customer Portfolio
610/10/2013 www.zensar.com | © Zensar Technologies 2012
Manufacturing
Insurance
Retail
Banking
Healthcare
Others

7. 10/10/2013 www.zensar.com | © Zensar Technologies 2012 7
Highlights
Listed on the Bombay Stock Exchange and National Stock
Exchange of India
Ranked amongst India’s top 20 software companies by
NASSCOM - 2011
Exclusive Harvard Case Studies on The Future of Vision
Communities and Leading Innovation and Organizational
Change at Zensar
Named by leading global research organizations for robust
capabilities and strong practices across verticals

8. ZENSAR ORACLE PRACTICE
8

9. Oracle Practice Structure
Practices
Services
Methodology
Consulting
Implementation &
Global Rollout
Upgrade
Application
Maintenance &
Support
Hosting
P4 Upgrade
Methodology
Oracle Unified
Methods
AIM
4 D Methodology
for BI
Financials
and HRMS
•Oracle Financials
•Oracle HRMS
•Peoplesoft
Financials
•Peoplesoft HRMS
SCM and
Manufacturin
g
•Supply Chain
•Manufacturing
•ASCP
•Demantra
CRM
•Oracle CRM
•Siebel
•CRM on
Demand
OBIEE and
Hyperion
•OBIEE & OBIA
•Hyperion
•Consolidation
•Planning
•Budgeting
Fusion
Middleware
•BPM, SOA &
MDM
•WebCenter
Content
•Identity
Management
•ADF & Portal
9

10. Oracle Practice Highlights
 12 Year Oracle Applications practice
 Oracle Worldwide Platinum Partner
 25+ R12 Implementation and Upgrade
 1st Oracle partner world-wide to implement Apps R12 in Australia
 One of the 1st Partners to be trained on Oracle Accelerators
 500+ Projects with Excellent References
 150+ Implementations
 75+ Upgrades
 25+ Global Rollouts
 75+ Global Support Engagements
 Global Practice, serving American, European, Indian, Asia Pacific, Africa and
Middle East Clients
 Experience working in 23 Countries
 Oracle E-Business, Fusion Middleware and Oracle Retail Resource Strength :
1100+ Consultants
 Financials : 200+
 Manufacturing, SCM & Demantra: 150+
 HRMS : 60+
 CRM : 110+
 FMW & DBA: 250+
 Retail: 120+
 Oracle BI and Hyperion: 160+
10

11. Oracle Resource Matrix
Resources by RoleResources by Practice
• Deep Industry and domain experience.
• Finance Consultants with accounting background and professional degrees like CA, CPA and equivalents.
• Manufacturing consultants have at least 7-8 years of mfg and some are certified CPIMs.
• Oracle Certified Technical consultants
• Most Functional consultants carry on an average 10 years of experience with industry / domain experience
• Therefore most of our experience has been retained within the practice.
Oracle Apps Knowledge
FMW &
DBA 24%
Internal
Suppor
t 6%
Retail
12%
Financials +
HRMS
26%
Mfg, SCM & Demantra
18%
CRM
14%
Technical
48%
Techno-functional
20%
Functional 23%
Project Managers
6%
Program
Managers
3%
11

12. Our Customers
Utilities 10%
Insurance 10% Media &
Entertainment 12%
Information 14%
Manufacturing
23%
Professional &
Business Services
12%
Retail 19%
By Industry
230+ customers across multiple
industries
Public & Privately held
organizations
Spectrum of customer sizes by
revenue:
• 35% below $500M
• 40% between $500M - $1B
• 25% above $1B
25+ Global Rollouts
75+ Global Support Customers
12

13. Representative Global EBS Projects
EUROPE
Fluke Rollout, (UK, Netherlands, Germany, Finland,
Switzerland)
Activision Rollout (UK, Netherlands, Germany, Spain,
France, Ireland, )Antalis Implementation (UK), Dairy
Crest Implementation, (UK)Logitech Support (Europe),
Beckman Coulter, Quark – Switzerland, Transgaz –
Romania , ICL - Egypt
INDIA
Aditya Birla Group– Oracle Apps
implementation, Activision Rollout
Trimble Rollout, Videojet Imp & Rollout ,
Quark Implementation, RPG Raychem- R12
Implementation, Rollout and Support, Zamil
Steel India- Rollout, Support
MIDDLE EAST
Landmark Group –Oracle Apps
implementation, Rollout , Support,
(UAE, Saudi Arabia), Paris Gallery R12
Implementation,
Al Futtaim – Oracle Apps
Implementation (Saudi Arabia), Aldar-
Support, BI Implementation, IFFCO-
WMS Implementation & Support,
Zamil Steel-Rollout
GulfCryo – R12 Implementation
SOUTH AFRICA
Electronic Arts Oracle Apps Support,
USA
Danaher Group ODC, Fluke
Rollout, Activision Rollout,
(Canada), Electronic Arts
Support, Upgrade etc. ,
Trimble Rollout
Implementation,
Assurant BI, Priceline Oracle
Apps,
Paraxel Upgrade, Audatex
Upgrade , WACO- Support,
Netgear- Support &
Development
REST OF APAC
EA, Activision, - Japan,
Korea,
Fluke, Activision –
Singapore
EA – Thailand
CHINA
EA, Fluke – China
Cree- China
USA
Symantec Global Instance
consolidation, other projects
Videojet Implementation
and Rollout , Logitech
Support,
CBM Implementation
The Pampered Chef – R12
Expedia – R12
Implementation
Cree – R12 Upgrade,
Wetseal- R12 Upgrade,
Paradigm- R12 Upgrade
AUSTRALIA
Roamfree-Worldwide First Oracle
Apps R12 implementation,
Activision Rollout
Resmed implementation
EA support (NZ)
13

14. ORACLE CAPABILITIES
14

15. End to End Oracle Solutions
15
Customer Management (SIEBEL, ORACLE CRM BI APPLICATIONS)
Marketing & Sales Management Channel Management Service Management
Contact Center Analytics Loyalty Analytics Marketing Analytics Price Analytics Sales Analytics Service Analytics
Demand
Management
(Demantra)Demand &
Forecasting
Management
Logistics (OTM)
Transportation
Management
Supplier
Relationship
Management
Supplier Relationship
Management
Product Lifecycle
Management (Agile)
PLM
Corporate Performance
Management
(Hyperion)Financial
Management
Planning
Performance
Scorecard
Strategic Finance
Capital Asset Planning
Workforce Planning
Financial Data Quality
Management
Integrated
Operational Planning
Profitability & Cost
Management
Business Operations (ORACLE INDUSTRY APPLICATIONS)
Retai
l
Insuranc
e
Health
Sciences
Utilities
Banking/
Financial
Services
Communication
s
Public
Sector
Education
&
Research
Enterprise Resource Planning (ORACLE, PS, JDE, ORACLE ERP BI
APPS)
HCM Financials
Supply Chain
Management
Project
Costing
Manufacturing
HR
Analytics
Financial
s
Analytics
Procurement
& Spending
Analytics
Project
Analytics
Supply Chain &
Order
Management
Analytics
Compliance
ManagementIT Governance
Financial
Governance/IFRS
Risk Management
Environmental
Compliance
Technical Infrastructure (ORACLE FUSION MIDDLEWARE, OBIEE, ORACLE DATA WAREHOUSE, ORACLE DATA MACHINES)
User Interaction
& Content
Management
Integration &
Process
Management
Identify
Management
Master Data
Managemen
t
Data
warehousin
g
Business
Intelligence
Foundation
Exadata
Machine
Grid
Computing

16. Zensar Capabilities in Oracle Solutions
Customer Management (SIEBEL, ORACLE CRM BI APPLICATIONS)
Marketing & Sales Management Channel Management Service Management
Contact Center Analytics Loyalty Analytics Marketing Analytics Price Analytics Sales Analytics Service Analytics
Demand
Management
(Demantra)Demand &
Forecasting
Management
Logistics (OTM)
Transportation
Management
Supplier
Relationship
Management
Supplier Relationship
Management
Product Lifecycle
Management (Agile)
PLM
Corporate Performance
Management
(Hyperion)Financial
Management
Planning
Performance
Scorecard
Strategic Finance
Capital Asset Planning
Workforce Planning
Financial Data Quality
Management
Integrated
Operational Planning
Profitability & Cost
Management
Business Operations (ORACLE INDUSTRY APPLICATIONS)
Retai
l
Insuranc
e
Health
Sciences
Utilities
Banking/
Financial
Services
Communication
s
Public
Sector
Education
&
Research
Enterprise Resource Planning (ORACLE, PS, JDE, ORACLE ERP BI
APPS)
HCM Financials
Supply Chain
Management
Project
Costing
Manufacturing
HR
Analytics
Financial
s
Analytics
Procurement
& Spending
Analytics
Project
Analytics
Supply Chain &
Order
Management
Analytics
Compliance
ManagementIT Governance
Financial
Governance/IFRS
Risk Management
Environmental
Compliance
Technical Infrastructure (ORACLE FUSION MIDDLEWARE, OBIEE, ORACLE DATA WAREHOUSE, ORACLE DATA MACHINES)
User Interaction
& Content
Management
Integration &
Process
Management
Identify
Management
Master Data
Managemen
t
Data
warehousin
g
Business
Intelligence
Foundation
Exadata
Machine
Grid
Computing
Zensar Capabilities 16

17. Service Offerings
 Application Management, Testing
 Administrations & Operations
 Custom Development
 Enterprise Integration
 Enterprise Data Management & Portals
 End-to-end Implementations
 Version Upgrade
 Technology Deployment
 Global Template Design & Rollout
 Consolidation
 Business Transformation
 Business Process Consulting
 Domain Consulting
 IT Strategy Consulting
 Enterprise Architecture Consulting
 Business Case Creation
Post Implementation Services
Integration & Development
Implementation & Upgrades
Globalization
Solutions
Strategic
Consulting
17

18. Engagement Models
Time &
Material /
Resource
Augmentatio
n
Fixed Cost Work-pack
18

19. Project Execution Model
19

20. Case Management Model
20
Call
Analysis
Re-
prioritization
P1 call
resolutio
n
SolutionInspection
User
Testing
(CUSTOME
Migration to
PROD
(CUSTOMER)
Call closure
(CUSTOMER)
Zensar
resolution
Assign
to
Zensar
Zensar Support
Process
End User
logs
a call
Customer
Helpdesk
CUSTOMER ZENSAR SUPPORT
TEAM

21. Transition Model
21
DUE DILIGENCE
KNOWLEDGE
TRANSFER
TRANSITION
STEADY
STATE
Gather Knowledge for
ODC tasks
• Study available
document and
architecture.
• Study of existing
processes
• KT with Onsite client
Staff
• Discuss with Key
people from
Technical, functional
team
• Understand day to
day work and
familiarize with tools.
Gather knowledge
and documents
Plan and initiate
Support Transition
- KT Notes
Shadow and Reverse
Shadow
Forward
Shadow
Reverse
Shadow
• Onsite and Offshore
Execution
• Forward Shadow for
agreed Period
• Reverse Shadow for
agreed Period
• Establish offshore
connectivity
• Hands on with
certain critical tasks
e.g. month end etc.
-Case Logs
- Draft Process
Documents
Case Resolution and
Monitoring
Case
Handling
Proactive
Monitoring
• Offshore Execution
• Working on
conjunction with
onsite client staff.
• Understanding and
participate actively in
day to day problems.
• Periodic reviews as
agreed.
-Case Logs
- Status Reports
- Final Process
Documents
Scope Definition and
Analysis
Scope Definition and
Feasibility Analysis
Project Initiation and
Planning
• Define Engagement
Scope
• Collect Relevant
documentation
• Identify Existing
processes
• Assess
requirements for
initiating the
engagement.
• Identify Business
needs in terms of
SLA’s, support
timings
-Scope Document
- Detailed KT Plan

22. RELEASE 12 CAPABILITIES
22

23. Our Recent R12 Wins
• Upgrade from version 11.5.10.2 to R12
• Modules: Financials (AP/GL/FA/PO/PA), Human Resources, iExpenses, iProcurement
• Upgrading Oracle Database from 9i to 11g
• Migrating DBMS tier from AIX 5.3 to HP-UX 11i
• Project started first week of July 2011
• Planned Go-Live February 2012
• Re- implementation of EBS Suite, including implementation of Hyperion
and OBIEE
• Multi-countries rollout (US, Canada, Mexico, Germany, UK and EURO DC)
• Project started April 2011
• Planned Go –Live April 2012
• Implementation of EBS Suite modules Financials, SCM, OPM, Projects, EAM ,
HR and Payroll
• Multi-countries rollout (UAE, Kuwait, Jordan, Qatar and Saudi Arabia)
• Project stated June 2011
• Project gone Live - 1 February, 2012 (Phase 1)
• Implementation of EBS Suite modules Financials, SCM
• Integration with third party systems
• Project started June 2011
• Planned Go-Live March 2012
• Upgrade from version 11.5.10.2 to R12
• Modules: Financials, Human Resources
• Implementation of new module Service Contracts and COA
Restructuring
• Project start date November 2011
• Planned Go-Live June2 012 23

24. R12 Implementation Experience
• First R12 implementation in the world
• Designed new platform to streamline process
across multiple Operating Units.
• Modules: Financials & CRM
• First R12 implementation in India. Multi-
system interface – Oracle Retek, Infor WMS,
TP.net POS, Oracle Hyperion.
• Modules: Financials, Distribution, Retail &
Hyperion
• R12 Implementation in Middle East.
• Modules: Financials, HRMS, SSHR, Payroll,
OTL, Distribution & Retail
• R12 Implementation . Global Application to
support Unified Processes, rollout in 9
countries
• Modules: Financials, iExpense,
Procurement, Distribution, CRM.
• R12 Implementation
• Modules: General Ledger, Accounts Payable,
Fixed Asset, iExpense, Purchasing
• Modules: Financials & Hyperion
• High volume AP & AR transactions
processing
• Global Financial consolidation using
Hyperion
• Modules: General Ledger, Accounts
Payables, Payments, Fixed Assets, Cash
Management, Purchasing, iProcurement,
Procurement Contracts, Project Costing
and Grant Accounting
• Oracle Business Accelerators were
leveraged for the implementation, this
enabled the project to be completed in 24
weeks
• Started on Upgrade path…. Moved on to
R12 Implementation and Rollout in 30
countries across Europe & APAC
• Modules: AP, AR, GL, FA, PO, Projects,
iProcurement
• Modules: Teleservice, Oracle Scripting,
Inbound Telephony, Email Centre,
Fusion Middleware Point to Point and
Batch Integrations with Legacy Systems
• R12 Implementation for 18
countries
• Modules: Financials & PO
• Complex integration with POS
• R12 Implementation in UK , US and
Bermuda
• Modules: Financials
• Compliance with UK Insurance Regulatory
Authority
24

25. R12 Upgrade Experience
• Upgrade from version 11.5.10.2 to R12
• Modules: Financials (AP/GL/FA/PO/PA), HRMS, Manufacturing and Distribution
• Upgrading Oracle Database from 9i to 11g
• Upgrade from version 11.5.10.2 to R12 in 3 months
• Modules: Financials, Purchasing, Order Management, Inventory, Bill Of Material,
Work – In – Progress, Install Base, Depot Repair
• Application is hosted and maintained by third party
• Vertex Integration with E-Business Tax
• Upgrade from 11.5.9 to R12 in 5 months
• Upgrade Modules: Financials, Manufacturing & Distribution
• Implementation Modules: Oracle Payments, Oracle E-Business Tax, MRP
• Third party software’s integrated with R12 Gentran, FedEx / UPS, Prescient VMI,
Loftware (Barcode Labels) & EDI
• Upgrade from version 11.5.10.2 to R12 in 9 months
• Modules: Financials, iExpense, AME, Purchasing, Order Management, Advanced
Pricing, Inventory, Bill Of Material, Work – In – Progress, WSH, Install Base,
iSupport, Knowledge Base, Oracle Quoting, Customer Support, OIC, XML Gateway,
EDI
• R12 upgrade on Virtual server.
• Upgrade from 11.5.9 to R12 in 9 months
• Upgrade Modules: Financials, CRM, Distribution, iProcurement, iExpense
• Implementation Modules: Oracle Payments, Oracle E-Business Tax
• Vertex Integration with E-Business Tax
25

26. ORACLE EXPERTISE
26

27. AMS Expertise
Customer
Transition
Months
Services Geographies
Team
Size
Coverage
2
Oracle EBS , ARIBA ,
Demantra , Peoplesoft ,
Discoverer , Agile , Softco,
Hyperion , informatica ,
OWB, OTM
USA, UK, Europe,
China, Taiwan
58 24*5
1
Mainframe Production
Support Services,
DBA Support,
Siebel CRM & Analytics
Support
USA 33 15*6
2
Oracle EBS , Unix Support ,
DBA , OBIEE, Hyperion ,
WebApps Drupal & Alfresco ,
Windows admin , Tibco
USA, Europe,
Australia
45
24*7,
16*7 &
24*5
2
Oracle EBS, Java, OBIEE, BO,
IM Support
USA & India 55 24*7
2
E-Biz, Web Development ,
DBA
USA, Europe APAC 40 24*7
27

28. Financials Expertise
COA design and
Restructuring
Budgeting
Project Management
Consolidation
Inter-Company GL
Inter-Company SL
Revenue Recognition
Fixed Assets
Procure to Pay
Order to Cash
Reconciliation
28

29. Manufacturing Expertise
Discrete Manufacturing
Global Supply Chain
Kanban Implementation
Seiban/Project manufacturing
PDM/PLM/Engineering
Integration
Planning Optimization
Demand Driven Supply Chain
Process Manufacturing
Advance Configurator
Inventory Optimization
Service Supply Chain
3 PL Integration
29

30. HRMS Expertise
Core HRMS
Oracle Learning
Management
iRecruitment
Self Service HR
Payroll
Oracle Time and
Labor
Advanced Benefits
Standard Benefits
HR Intelligence
30

31. SUPPORT CASE STUDIES
31

32. Telmar Case Study
32
• An integrated Support and
Development team size of 5
resources
• Development services on various
project initiatives on Oracle
Application and BI
• Support with dedicated resources
by business stream providing
global support in Oracle Apps and
BI
• Proactive monitoring and long
term solution for recurring issues
by development and support
VALUE
RELATIONSHIP
LEVEL OF
UNDERSTANDING
• One-stop solution for all services
including project based
development and support
• Dedicated resource by stream
including Finance, SCM, MFG
and BI
• Provide development /
enhancements services on
Oracle, BI Publisher and
Discoverer
• Support with tight governance
model to move towards a
scalable, predictable and people
independent support model
Zensar
Solution
Engagement
Highlights
• Zensar team successfully
completed R12 upgrade project
and had good knowledge of the
system.
• Telmar IT to retain core tasks
and concentrate on new
projects, while moving
contextual work across multiple
tracks to Zensar
• Looking for an offshore partner
as an extension of the IT team
to reduce cost of development
and support
Business
Drivers
#
#
.

33. NETGEAR Case Study
33
• The 7 member Zensar team
including 1 onsite member known
as extension of NETGEAR’s IT
team
• Dedicated and shared
development/Support team with
NETGEAR since DEC-2009
• NETGEAR is able to meet its all
the project related targets with
the help of offshore development
team
• Team works from 2:00 PM to
11:00 PM IST to have status
update with NETGEAR team in
daily status meetings held every
business day at 9:00 AM Pacific
Time via conference call
VALUE
RELATIONSHIP
LEVEL OF
UNDERSTANDING
• Providing development & Support
across various applications, i.e.
Oracle E-Business, Savvion
(Workflow Processes),
SalesForce.com ,EDI support,
POS and Shared DBA support
• Development services on various
technologies i.e. Oracle,
Java/JSP, VB script, Unix,
SalesForce.com etc
• Providing helpdesk E-Business
support and DBA support
• Offshore team working as an
extension to the existing
NETGEAR IT team.
• NETGEAR is a traditional
corporate environment that is
continuing to evolve and change
based on Executive direction.
• NETGEAR value the ability to
increase efficiency and leverage
outside resources that can offer
a high value proposition.
Utilizing an offshore
development team fits well in
this model.
• NETGEAR value an offshore
partner that can provide top
notch resources and skill sets.
• NETGEAR has assigned and
will continue to augment its
staffed team with experienced,
motivated and willing business
and IT leaders.
#
#
.
Zensar
Solution
Engagement
Highlights
Business
Drivers

34. Danaher Case Study
34
• 13 operating companies across
Danaher group
• Project based development
across Oracle Applications, SAP,
BI, ECCM and Product
Engineering
• Dedicated and shared
development team with
companies and across group
• GDC team of 250+ resources
across various platform and
services
• GDC services on 24x7, 16x5, 8x5
(client and GDC time-zone)
• Oracle Database , Network
management, Server and
Desktop, Exchange server and
Citrix
VALUE
RELATIONSHIP
LEVEL OF
UNDERSTANDING
• Providing development & Support
across various applications, i.e.
Oracle E-Business, EDI, Oracle
CRM, SFDC, AS400, BI, BPO,
IMS, ECCM and Product-
Engineering (Development &
Testing Services)
• Development services on various
technologies i.e. Oracle,
Java/JSP, RPG, ABAP/4, .Net,
OBI-EE, Cognos, Informatica,
MCMS, OAF, BI Publisher etc
• Providing L1 helpdesk and back-
office voice & non-voice services
• A combination of managed
services and managed capacity
across various companies within
group
• Vendor Consolidation to reduce
Management overheads
• Diversified Technology needs
for ERP, BPO, BI, IMS and
Product Engineering
• Scalable and able to support ad-
hoc resource requirements for
development projects
• Cost benefit by having a
dedicated GDC overseas
• Integrated IT and BPO services
• Acquisitions across group or
within company
#
#
.
Zensar
Solution
Engagement
Highlights
Business
Drivers

35. Activision Case Study
35
• An integrated Support and
Development team size of 42
resources
• Development services on various
project initiatives on Oracle
Application , BI, ECCM and
TIBCO
• 24x5 support with dedicated
resources by business stream
providing global support in Oracle
Apps, TIBCO, OBIEE, Alfresco,
Drupal, Hyperion and 24 x7
Support in DBA and Unix groups
• Proactive monitoring and long
term solution for recurring issues
by development and support
VALUE
RELATIONSHIP
LEVEL OF
UNDERSTANDING
• One-stop solution for all services
including project based
development and support
• Dedicated resource by stream
including Finance, SCM, MFG,
TIBCO, Hyperion, DBA and Unix
Groups
• Provide development services on
Oracle, TIBCO, OBI-EE, Alfresco,
Drupal, BI Publisher and
Discoverer
• SLA led support with tight
governance model to move
towards a scalable, predictable
and people independent support
model
• Consolidation of service
providers to provide services
across various technologies and
excellence in SLA based
delivery.
• Activision IT to retain core tasks
and concentrate on new
projects, while moving
contextual work across multiple
tracks to Zensar
• Zensar being support/deve
partner for 2+ years on EBS
and DBA, the duration of
knowledge transfer and eventual
impact to business users would
be minimal
#
#
.
Zensar
Solution
Engagement
Highlights
Business
Drivers

36. Logitech Case Study
36
• A total team size of 45 including
30 development and 15 support
resources
• Executing 5+ development
projects simultaneously with
solution across financials, SCM,
Demantra, and BI with integration
to boundary systems
• 24x5 support with dedicated
resources by business stream
providing global support
• Proactive monitoring and long
term solution for recurring issues
by support and development team
VALUE
RELATIONSHIP
LEVEL OF
UNDERSTANDING
• Single service provider across
Development & Support to
achievement of better
coordination for support handover
after project rollouts
• Dedicated Development and
Support resource by stream
including Finance, SCM, MFG
and BI
• Development services provided
on various technologies i.e.
Oracle, OAF, Hyperion, Business
Objects, Informatica, Web
Methods, BPEL.
• SLA-led support with tight
governance model to move
towards a scalable, predictable
and people-independent support
model
• Vendor consolidation to have
single vendors providing
development and support
services across various
technologies
• Having an integrated
development and support team
• Domain expertise for Financials,
SCM, BI and Demantra
• Matured support practice and
provide Value Added Services
like Cost Optimization,
Knowledge Management and
Team productivity
#
#
.
Zensar
Solution
Engagement
Highlights
Business
Drivers

37. Awards and Recognitions
3710/10/2013
People
Society
www.zensar.com | © Zensar Technologies 2012
 National Award in IT Excellence and Excellence in Global HR Strategy
at the World HRD Congress 2012
 ‘Investment in People Award 2010’ by Asia Responsible
Entrepreneurship Awards (AREA)
 NHRD Trailblazer Award for Best HR Practices (2006)
 Employer Branding Award for Continuous Innovation in HR Strategy
at Work (2007)
 Employer Branding Award for Career Development Strategies (2008)
 Green Organisation Award by MAIT – Manufacturers' Association for
Information Technology
 Good Corporate Citizen Award 2011 by the Bombay Chamber of
Commerce and Industry (BCCI)
 The Golden Peacock Award for Corporate Social Responsibility (2011)
 Recipient of the Green CSR award from the Green Energy Foundation
in association with UNESCO (2010)
 FICCI CSR Award from the President of India (2006)
 Bombay Stock Exchange CSR Award

38. Zensar in the News
3810/10/2013 www.zensar.com | © Zensar Technologies 2012

39. 3910/10/2013
Thank you
Niraj Singh
Regional Manager – India Sales
+91 99200 44 693
www.zensar.com | © Zensar Technologies 2012