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  Innovative	
  Solutions,	
  Trusted	
  Partner	
   	
  
CX	
  SOLUTION	
  FROM	
  Nitai	
  Partners	
  Inc.	
  @2015.	
  ALL	
  RIGHTS	
  RESERVED	
  
	
  
	
  
	
  
Customer	
  Experience	
  Management	
  Advisory,	
  
Strategy	
  Services	
  	
  
	
  
	
  
	
  
	
  
	
  
Nitai Partners is one of the world's leading firms specialized in building Cloud based Data &
Analytics solutions. Nitai Partners brings solutions that maximize your revenues and help you achieve
your growth targets. Our engineered cloud solutions help you secure your organization, monitor the health
of your operations and build strong relationships with your customers. We specialize in cloud based CX
Solutions, Cloud Business Analytics, Big Data, ERP (JD Edwards) and Business Automation solutions.
	
  
	
  
	
  
	
  
	
  
	
  
  Innovative	
  Solutions,	
  Trusted	
  Partner	
   	
  
CX	
  SOLUTION	
  FROM	
  Nitai	
  Partners	
  Inc.	
  @2015.	
  ALL	
  RIGHTS	
  RESERVED	
  
	
  
	
  
	
  
Contents	
  
	
  
Our	
  Philosophy	
  ........................................................................................................................................	
  3	
  
Our	
  Services	
  .............................................................................................................................................	
  3	
  
Solution	
  Categories	
  ..................................................................................................................................	
  3	
  
On-­‐Premise	
  CX	
  Solutions	
  .........................................................................................................................	
  4	
  
On-­‐Cloud	
  CX	
  Solutions	
  .............................................................................................................................	
  4	
  
Functional	
  Solutions	
  Offered	
  on	
  both	
  Cloud	
  &	
  On-­‐Premise	
  ....................................................................	
  5	
  
Industries	
  Covered	
  ...................................................................................................................................	
  5	
  
Integration	
  with	
  Backend	
  Systems	
  ..........................................................................................................	
  5	
  
Advantages	
  of	
  On-­‐Premise	
  CX	
  (OPCX)	
  .....................................................................................................	
  6	
  
Web	
  Store	
  CX	
  Solution	
  .............................................................................................................................	
  6	
  
Mobile	
  Store	
  CX	
  Solution	
  .........................................................................................................................	
  7	
  
Advantages	
  of	
  Cloud	
  CX	
  ...........................................................................................................................	
  7	
  
Our	
  Resources	
  ..........................................................................................................................................	
  7	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
  Innovative	
  Solutions,	
  Trusted	
  Partner	
   	
  
CX	
  SOLUTION	
  FROM	
  Nitai	
  Partners	
  Inc.	
  @2015.	
  ALL	
  RIGHTS	
  RESERVED	
  
	
  
	
  
	
  
	
  
Our	
  Philosophy	
  
We	
  take	
  pride	
  in	
  being	
  a	
  trusted	
  partner	
  of	
  the	
  companies	
  that	
  we	
  are	
  associated	
  with.	
  Our	
  
emphasis	
  on	
  innovative	
  solutions	
  helps	
  our	
  customers	
  to	
  reduce	
  costs	
  significantly.	
  Our	
  vendor	
  
independent	
  solution	
  approach	
  helps	
  you	
  to	
  choose	
  the	
  right	
  products	
  for	
  your	
  business.	
  Our	
  
un-­‐biased	
  approach	
  helps	
  you	
  to	
  implement	
  the	
  best	
  CX	
  solution.	
  Our	
  relationship	
  with	
  all	
  
Product	
  vendors	
  help	
  you	
  get	
  the	
  most	
  cost	
  &	
  value	
  effective	
  deal	
  in	
  all	
  respects.	
  
	
  
Our	
  Services	
  
	
  
	
  
	
  
Solution	
  Categories	
  
• On	
  Premise	
  
• On	
  Cloud	
  
	
  
Infrastructure	
  
Readiness	
  
Requirements	
  &	
  
Gap	
  Analysis	
  
Business	
  
Architecture	
  
Design	
  
Business	
  Process	
  
Design	
  
Product	
  Selec]on	
  
Implementa]on	
  
  Innovative	
  Solutions,	
  Trusted	
  Partner	
   	
  
CX	
  SOLUTION	
  FROM	
  Nitai	
  Partners	
  Inc.	
  @2015.	
  ALL	
  RIGHTS	
  RESERVED	
  
	
  
	
  
	
  
On-­‐Premise	
  CX	
  Solutions	
  
We	
  build	
  CX	
  solutions	
  using	
  the	
  following	
  tools.	
  
For	
  Small	
  –	
  Midsize	
  -­‐	
  Large	
  Companies:	
  	
  
• Siebel	
  CX	
  Solutions	
  
• Sugar	
  CRM	
  
• SAP	
  CX	
  Solutions	
  
• Open	
  source	
  CX	
  Solutions	
  
• Microsoft	
  Dynamix	
  
• SAP	
  CRM	
  
• ATG	
  Commerce	
  Solutions	
  
• Open	
  Source	
  Commerce	
  Solutions	
  
	
  
On-­‐Cloud	
  CX	
  Solutions	
  
We	
  build	
  CX	
  solutions	
  using	
  the	
  following	
  tools.	
  
For	
  Small	
  –	
  Midsize	
  –	
  Large	
  Companies:	
  	
  
• Salesforce	
  
• Oracle	
  Sales	
  Cloud	
  
• Oracle	
  Service	
  Cloud	
  
• Oracle	
  Marketing	
  Cloud	
  
• Oracle	
  CPQ	
  
• Responsive	
  
• Oracle	
  Knowledge	
  Management	
  
• Web	
  responsive	
  UI	
  
• Marketing	
  Automation	
  Solutions	
  such	
  as	
  Eloqua	
  
• Lead	
  Generation	
  Solutions	
  
• Website	
  Development	
  
• Web	
  based	
  Voice	
  &	
  Data	
  Solutions	
  
• Microsoft	
  Dynamix	
  
• SAP	
  CRM	
  
• Microsoft	
  Azure	
  
  Innovative	
  Solutions,	
  Trusted	
  Partner	
   	
  
CX	
  SOLUTION	
  FROM	
  Nitai	
  Partners	
  Inc.	
  @2015.	
  ALL	
  RIGHTS	
  RESERVED	
  
	
  
	
  
	
  
Functional	
  Solutions	
  Offered	
  on	
  both	
  Cloud	
  &	
  On-­‐Premise	
  
• Sales	
  Force	
  Automation	
  
• Customer	
  Service	
  Management	
  
• Customer	
  Relationship	
  Management	
  Solutions	
  
• Configure,	
  Price,	
  Quote	
  Solutions	
  
• Cloud	
  based	
  lead	
  generation	
  
• Sales	
  Territory	
  Management	
  
• Service	
  Territory	
  Management	
  
• Customer	
  Satisfaction	
  Surveys	
  
• Customer	
  Management	
  Solutions	
  
• Accounting	
  Solutions	
  
• Non-­‐Profit	
  Revenue	
  Generation	
  Solutions	
  
	
  
Industries	
  Covered	
  
• Manufacturing	
  
• Life	
  Sciences	
  
• Financial	
  Services	
  
• Retail	
  
• High-­‐tech	
  
• Transportation	
  
• Government	
  
• Finance	
  
• All	
  other	
  industries	
  
	
  
Integration	
  with	
  Backend	
  Systems	
  
Our	
  solutions	
  help	
  you	
  integrate	
  your	
  CX	
  platform	
  with	
  any	
  backend	
  system	
  such	
  as	
  JD	
  
Edwards,	
  Peoplesoft,	
  Netsuite,	
  Microsoft	
  Dynamix	
  CRM,	
  Sales	
  Force	
  and	
  any	
  other	
  back	
  end	
  
tool.	
  	
  
	
  
	
  
	
  
  Innovative	
  Solutions,	
  Trusted	
  Partner	
   	
  
CX	
  SOLUTION	
  FROM	
  Nitai	
  Partners	
  Inc.	
  @2015.	
  ALL	
  RIGHTS	
  RESERVED	
  
	
  
	
  
	
  
Advantages	
  of	
  On-­‐Premise	
  CX	
  (OPCX)	
  
1. Tailored	
  Solution.	
  On-­‐premise	
  CX	
  solutions	
  allow	
  you	
  to	
  build	
  an	
  CX	
  solution	
  that	
  is	
  just	
  
right	
  for	
  your	
  business.	
  	
  
2. Business	
  Driven:	
  OPCX	
  allows	
  you	
  to	
  build	
  your	
  Business	
  Process	
  into	
  an	
  CX	
  tool	
  
3. Flexibility:	
  You	
  can	
  control	
  the	
  license	
  usage	
  for	
  your	
  users.	
  You	
  can	
  build	
  a	
  unique	
  
custom	
  solution	
  for	
  your	
  needs.	
  
4. Reliability:	
  OPCX	
  never	
  fails	
  to	
  meet	
  your	
  expectations.	
  A	
  well	
  implemented	
  OPCX	
  helps	
  
you	
  to	
  predict	
  the	
  business	
  operations.	
  
5. Convenient	
  Upgrades:	
  OPCX	
  gives	
  you	
  flexibility	
  to	
  upgrade	
  as	
  per	
  your	
  plan	
  
	
  
	
  
	
  
Web	
  Store	
  CX	
  Solution	
  
Our	
  CX	
  Solutions	
  for	
  small	
  and	
  medium	
  sized	
  businesses	
  help	
  them	
  to	
  increase	
  the	
  number	
  of	
  
customers	
  and	
  reduce	
  cost	
  of	
  attracting	
  new	
  customers.	
  	
  All	
  our	
  web	
  CX	
  solutions	
  come	
  with	
  a	
  
mobile	
  solution.	
  	
  
	
  
	
  
	
  
  Innovative	
  Solutions,	
  Trusted	
  Partner	
   	
  
CX	
  SOLUTION	
  FROM	
  Nitai	
  Partners	
  Inc.	
  @2015.	
  ALL	
  RIGHTS	
  RESERVED	
  
	
  
	
  
Mobile	
  Store	
  CX	
  Solution	
  
Our	
  Mobile	
  CX	
  Solutions	
  for	
  small	
  and	
  medium	
  sized	
  businesses	
  help	
  them	
  to	
  develop	
  closer,	
  
more	
  personal	
  relationships	
  with	
  their	
  customers	
  using	
  an	
  interactive	
  mobile	
  experience.	
  It	
  also	
  
provides	
  them	
  a	
  better	
  advertising	
  opportunity.	
  
	
  
Advantages	
  of	
  Cloud	
  CX	
  
The	
  most	
  common	
  benefits	
  of	
  the	
  cloud-­‐based	
  CX	
  systems	
  are	
  as	
  follows	
  –	
  	
  
1.	
  Minimized	
  initial	
  investment.	
  The	
  Cloud	
  CX	
  solution	
  does	
  not	
  require	
  a	
  substantial	
  initial	
  
investment.	
  The	
  process	
  of	
  implementing,	
  maintaining,	
  and	
  keeping	
  the	
  solution	
  up	
  to	
  date	
  is	
  
the	
  responsibility	
  of	
  the	
  solution	
  provider.	
  	
  
2.	
  Minimized	
  technical	
  staff	
  implication.	
  By	
  eliminating	
  the	
  costs	
  and	
  complexities	
  of	
  installing	
  
and	
  integrating	
  additional	
  hardware	
  to	
  support	
  the	
  CX,	
  enterprises	
  that	
  use	
  cloud-­‐based	
  
solutions	
  don’t	
  have	
  to	
  hire	
  additional	
  technical	
  staff	
  to	
  support	
  the	
  application	
  on	
  an	
  ongoing	
  
basis.	
  	
  
3.	
  Increase	
  ROI	
  of	
  the	
  CX	
  application	
  investment.	
  Cloud	
  CX	
  solutions	
  can	
  easily	
  be	
  
implemented	
  and	
  integrated	
  faster	
  into	
  the	
  enterprise’s	
  day-­‐to-­‐day	
  activity.	
  
	
  4.	
  Increased	
  scalability.	
  Cloud	
  CX	
  systems	
  are	
  easily	
  scalable	
  to	
  meet	
  new	
  business	
  
requirements.	
  This	
  benefit	
  is	
  particularly	
  useful	
  for	
  enterprises	
  with	
  specific	
  seasonal	
  activities	
  
that	
  need	
  to	
  quickly	
  develop	
  or	
  integrate	
  new	
  functions	
  to	
  meet	
  their	
  business	
  requirements.	
  	
  
5.	
  Subscription	
  benefits.	
  First	
  and	
  foremost,	
  since	
  all	
  SaaS	
  services	
  are	
  offered	
  on	
  a	
  subscription	
  
basis,	
  there	
  are	
  no	
  unexpected	
  costs.	
  	
  
	
  
Our	
  Resources	
  
With	
  over	
  800	
  Years	
  of	
  combined	
  CX	
  experience	
  we	
  provide	
  our	
  assistance	
  to	
  you	
  in	
  all	
  areas	
  of	
  
Customer	
  Experience	
  Management	
  strategy	
  for	
  your	
  business.	
  We	
  provide	
  consultancy,	
  
Comparative	
  Tools	
  Analysis,	
  Advisory,	
  Project	
  Management,	
  Solution	
  Architecture,	
  Business	
  
Analysts	
  to	
  make	
  sure	
  that	
  you	
  are	
  successful.	
  	
  
Call	
  us	
  for	
  a	
  meeting	
  today.	
  

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  • 1.   Innovative  Solutions,  Trusted  Partner     CX  SOLUTION  FROM  Nitai  Partners  Inc.  @2015.  ALL  RIGHTS  RESERVED         Customer  Experience  Management  Advisory,   Strategy  Services               Nitai Partners is one of the world's leading firms specialized in building Cloud based Data & Analytics solutions. Nitai Partners brings solutions that maximize your revenues and help you achieve your growth targets. Our engineered cloud solutions help you secure your organization, monitor the health of your operations and build strong relationships with your customers. We specialize in cloud based CX Solutions, Cloud Business Analytics, Big Data, ERP (JD Edwards) and Business Automation solutions.            
  • 2.   Innovative  Solutions,  Trusted  Partner     CX  SOLUTION  FROM  Nitai  Partners  Inc.  @2015.  ALL  RIGHTS  RESERVED         Contents     Our  Philosophy  ........................................................................................................................................  3   Our  Services  .............................................................................................................................................  3   Solution  Categories  ..................................................................................................................................  3   On-­‐Premise  CX  Solutions  .........................................................................................................................  4   On-­‐Cloud  CX  Solutions  .............................................................................................................................  4   Functional  Solutions  Offered  on  both  Cloud  &  On-­‐Premise  ....................................................................  5   Industries  Covered  ...................................................................................................................................  5   Integration  with  Backend  Systems  ..........................................................................................................  5   Advantages  of  On-­‐Premise  CX  (OPCX)  .....................................................................................................  6   Web  Store  CX  Solution  .............................................................................................................................  6   Mobile  Store  CX  Solution  .........................................................................................................................  7   Advantages  of  Cloud  CX  ...........................................................................................................................  7   Our  Resources  ..........................................................................................................................................  7                        
  • 3.   Innovative  Solutions,  Trusted  Partner     CX  SOLUTION  FROM  Nitai  Partners  Inc.  @2015.  ALL  RIGHTS  RESERVED           Our  Philosophy   We  take  pride  in  being  a  trusted  partner  of  the  companies  that  we  are  associated  with.  Our   emphasis  on  innovative  solutions  helps  our  customers  to  reduce  costs  significantly.  Our  vendor   independent  solution  approach  helps  you  to  choose  the  right  products  for  your  business.  Our   un-­‐biased  approach  helps  you  to  implement  the  best  CX  solution.  Our  relationship  with  all   Product  vendors  help  you  get  the  most  cost  &  value  effective  deal  in  all  respects.     Our  Services         Solution  Categories   • On  Premise   • On  Cloud     Infrastructure   Readiness   Requirements  &   Gap  Analysis   Business   Architecture   Design   Business  Process   Design   Product  Selec]on   Implementa]on  
  • 4.   Innovative  Solutions,  Trusted  Partner     CX  SOLUTION  FROM  Nitai  Partners  Inc.  @2015.  ALL  RIGHTS  RESERVED         On-­‐Premise  CX  Solutions   We  build  CX  solutions  using  the  following  tools.   For  Small  –  Midsize  -­‐  Large  Companies:     • Siebel  CX  Solutions   • Sugar  CRM   • SAP  CX  Solutions   • Open  source  CX  Solutions   • Microsoft  Dynamix   • SAP  CRM   • ATG  Commerce  Solutions   • Open  Source  Commerce  Solutions     On-­‐Cloud  CX  Solutions   We  build  CX  solutions  using  the  following  tools.   For  Small  –  Midsize  –  Large  Companies:     • Salesforce   • Oracle  Sales  Cloud   • Oracle  Service  Cloud   • Oracle  Marketing  Cloud   • Oracle  CPQ   • Responsive   • Oracle  Knowledge  Management   • Web  responsive  UI   • Marketing  Automation  Solutions  such  as  Eloqua   • Lead  Generation  Solutions   • Website  Development   • Web  based  Voice  &  Data  Solutions   • Microsoft  Dynamix   • SAP  CRM   • Microsoft  Azure  
  • 5.   Innovative  Solutions,  Trusted  Partner     CX  SOLUTION  FROM  Nitai  Partners  Inc.  @2015.  ALL  RIGHTS  RESERVED         Functional  Solutions  Offered  on  both  Cloud  &  On-­‐Premise   • Sales  Force  Automation   • Customer  Service  Management   • Customer  Relationship  Management  Solutions   • Configure,  Price,  Quote  Solutions   • Cloud  based  lead  generation   • Sales  Territory  Management   • Service  Territory  Management   • Customer  Satisfaction  Surveys   • Customer  Management  Solutions   • Accounting  Solutions   • Non-­‐Profit  Revenue  Generation  Solutions     Industries  Covered   • Manufacturing   • Life  Sciences   • Financial  Services   • Retail   • High-­‐tech   • Transportation   • Government   • Finance   • All  other  industries     Integration  with  Backend  Systems   Our  solutions  help  you  integrate  your  CX  platform  with  any  backend  system  such  as  JD   Edwards,  Peoplesoft,  Netsuite,  Microsoft  Dynamix  CRM,  Sales  Force  and  any  other  back  end   tool.          
  • 6.   Innovative  Solutions,  Trusted  Partner     CX  SOLUTION  FROM  Nitai  Partners  Inc.  @2015.  ALL  RIGHTS  RESERVED         Advantages  of  On-­‐Premise  CX  (OPCX)   1. Tailored  Solution.  On-­‐premise  CX  solutions  allow  you  to  build  an  CX  solution  that  is  just   right  for  your  business.     2. Business  Driven:  OPCX  allows  you  to  build  your  Business  Process  into  an  CX  tool   3. Flexibility:  You  can  control  the  license  usage  for  your  users.  You  can  build  a  unique   custom  solution  for  your  needs.   4. Reliability:  OPCX  never  fails  to  meet  your  expectations.  A  well  implemented  OPCX  helps   you  to  predict  the  business  operations.   5. Convenient  Upgrades:  OPCX  gives  you  flexibility  to  upgrade  as  per  your  plan         Web  Store  CX  Solution   Our  CX  Solutions  for  small  and  medium  sized  businesses  help  them  to  increase  the  number  of   customers  and  reduce  cost  of  attracting  new  customers.    All  our  web  CX  solutions  come  with  a   mobile  solution.          
  • 7.   Innovative  Solutions,  Trusted  Partner     CX  SOLUTION  FROM  Nitai  Partners  Inc.  @2015.  ALL  RIGHTS  RESERVED       Mobile  Store  CX  Solution   Our  Mobile  CX  Solutions  for  small  and  medium  sized  businesses  help  them  to  develop  closer,   more  personal  relationships  with  their  customers  using  an  interactive  mobile  experience.  It  also   provides  them  a  better  advertising  opportunity.     Advantages  of  Cloud  CX   The  most  common  benefits  of  the  cloud-­‐based  CX  systems  are  as  follows  –     1.  Minimized  initial  investment.  The  Cloud  CX  solution  does  not  require  a  substantial  initial   investment.  The  process  of  implementing,  maintaining,  and  keeping  the  solution  up  to  date  is   the  responsibility  of  the  solution  provider.     2.  Minimized  technical  staff  implication.  By  eliminating  the  costs  and  complexities  of  installing   and  integrating  additional  hardware  to  support  the  CX,  enterprises  that  use  cloud-­‐based   solutions  don’t  have  to  hire  additional  technical  staff  to  support  the  application  on  an  ongoing   basis.     3.  Increase  ROI  of  the  CX  application  investment.  Cloud  CX  solutions  can  easily  be   implemented  and  integrated  faster  into  the  enterprise’s  day-­‐to-­‐day  activity.    4.  Increased  scalability.  Cloud  CX  systems  are  easily  scalable  to  meet  new  business   requirements.  This  benefit  is  particularly  useful  for  enterprises  with  specific  seasonal  activities   that  need  to  quickly  develop  or  integrate  new  functions  to  meet  their  business  requirements.     5.  Subscription  benefits.  First  and  foremost,  since  all  SaaS  services  are  offered  on  a  subscription   basis,  there  are  no  unexpected  costs.       Our  Resources   With  over  800  Years  of  combined  CX  experience  we  provide  our  assistance  to  you  in  all  areas  of   Customer  Experience  Management  strategy  for  your  business.  We  provide  consultancy,   Comparative  Tools  Analysis,  Advisory,  Project  Management,  Solution  Architecture,  Business   Analysts  to  make  sure  that  you  are  successful.     Call  us  for  a  meeting  today.