1. Dianna Favreau
Prisstina49@gmail.com
423-383-1554 – cell
Career Objective
I am seeking a position as an office professional in an environment where I can utilize both my
experience and my education to further my goals and help others.
PERSONAL
• Training in Microsoft Office Suite.
• I have experience as a receptionist, and customer service specialist. Experience using Microsoft
Office Suite. I’m also an office support professional.
• I am personable and friendly, a good conversationalist with excellent face-to-face and
telephone communication skills.
• I am task oriented, but also very intuitive. I can demonstrate an innate ability to ask the right
questions at the right time.
• Honesty and dependability are a true asset of mine. I will be able to establish productive
relationships and foster credibility with a variety of professionals and customers alike.
EDUCATION
National College of Business and Technology Medical Office Specialist
Graduated May 2015

2. Northeast State Tech Community College General Studies
East Tennessee State University Criminal Justice
EXPERIENCE
From June 2014 to present I have been a caretaker for my mother.
Waffle House Piney Flats, TN January to June 2014
Waitress
• General cashiering
• Providing positive service to customers
• Cleaning and organizing
Walmart Bristol, VA Feb. 2011 to Mar. 2013
Sales Associate
• In charge of keeping lawn and garden center nice and clean
• Assisted customers with all aspects of lawn and garden care information
• General cashiering duties
• Provided excellent customer service

3. Griffith Greenhouse Bluff City, TN Jan. 1993 to Dec. 2010
Office Assistant and Garden Associate.
• Operate office machines. Such as photocopiers, scanners,fax machines, voice mail systems
and personal computers
• Answer telephones—direct calls and take messages using a multiple line system
• Manually and digitally maintain and update filing, inventory, mailing and database systems
• Communicate with customers, employees and other individuals to answer questions,
disseminate or explain information, take orders and address complaints
• Open, sort and route incoming mail, answer correspondence,and prepare outgoing mail
• Compile, copy, sort and file records of office activities, business transactions and other
activities
• Deliver messages and run errands
• Inventory and order materials, supplies, and services
• Perform basic bookkeeping activities, receive and disburse funds, and complete banking
transactions.
REFERENCES:
Vicki Crabtree Housewife and mother 423-573-2088
Brenda Griffith Owner/Operator Retired, Griffith Greenhouse 423-956-8877
Phyllis Whicker Retired 276-466-4964