A solid background in Sales, Accounts Payable, Customer Service, and additional supervisory and training experience coupled with Human Resources and Credit underwriting.
Customer Service Representative with over 10 years of experience of telephone and face to face sales, Problem Solving, Data entry (Alpha/Numeric), Scheduling and Administrative. Possesses diploma/college credits and knowledge of medical terminology.
A solid background in Sales, Accounts Payable, Customer Service, and additional supervisory and training experience coupled with Human Resources and Credit underwriting.
Customer Service Representative with over 10 years of experience of telephone and face to face sales, Problem Solving, Data entry (Alpha/Numeric), Scheduling and Administrative. Possesses diploma/college credits and knowledge of medical terminology.
Dans sa dernière étude « PwC Golden Age Index : how well are OECD economies adapting to an older workforce ? », le cabinet d’audit et de conseil PwC compare l’emploi des seniors (travailleurs âgés de plus de 55 ans) dans 34 pays de l’OCDE.
'UK Commercial Radio Sector Current Indicators & Forecasts: September 2007' b...Grant Goddard
Presentation outlining significant business and economic market trends within the UK commercial radio broadcasting sector, with detailed five-year forecasts for revenues and audiences, written by Grant Goddard in September 2007 for Guardian Media Group plc.
What is currently being done in the academy?Simon Walton
This was a talk given at the NESTA innovation foundation in London in 2014 as a means of introducing the power of visualisation to a wider audience and its huge applicability in industry.
Proposed high level solutions to counter online examination fraud using digit...Ivans Kigwana
In this current digital age, most of the tasks are conducted electronically. Some academic institutions have not been left behind as they have adopted the norm of presenting exams via online means to students. The present-day paradigm creates opportunities for students to use this as an opening to cheat or commit online examination fraud because of the absence of exam proctors. Having electronic evidence would be vital if there was a disciplinary hearing into examination fraud. In the case when an institution is not prepared before-hand for such an incident, it is likely that there won’t be important electronic evidence that is admissible before the disciplinary committee. In this case, it could be damaging to the institution’s reputation and how it handles its academic affairs. In order to prepare institutions for such an incident, there should be proactive measures (digital forensic readiness measures) that need to be in place. These digital forensic readiness techniques can be used interchangeably because most, if not all of them, capture different kinds of data. So the institution needs a proper plan on what data might be useful before any technique can be implemented. Various factors such as cost of implementation and difficulty of implementation of these digital forensic readiness methods make its implementation even more difficult. This paper aims to explore the various ways how students commit online examination fraud and later propose high level digital forensic readiness techniques that can be used to capture as much information as possible before-hand which can later be used when there is need for a digital forensic investigation or perhaps suspicion of examination malpractice. We later evaluate the proposed techniques based on difficulty of implementation, cost of implementation and efficiency of operation of each particular technique. As motivation, we choose six (6) techniques which are explained in detail to help the reader understand why and how they can be used to suit a given digital forensic readiness purpose.
The insurance industry is undergoing fundamental transformation as it comes up against the impact of new regulation, new technology, accelerating shifts in consumer demand and mounting competition from digitally-enabled new entrants. In the face of so many disruptive challenges, it’s important not to lose sight of the huge opportunities they’re creating for insurers. Companies from other industries will be looking to your risk insight and expertise to help them navigate an increasingly complex and uncertain business and geopolitical landscape. You’re also in the pole position to capitalise on the new generation of analytics, sensor connectivity, and machine learning technologies that are set to revolutionise our lives. To make the most of these opportunities, it’s important to look beyond the traditional boundaries of the insurance business to embrace new ways of working, new ways of interacting with customers, and whole new possibilities in what your business can deliver.
1. Michelle Bailey
406 Buckskin Drive, Redoak, TX, 75154
Home/Cell: 901-412-8821
Email: MDBailey2009@yahoo.com
Career Profile:
I am a highly personable Administrative/Customer Service Professional with more than 10 years’ experience in the
Administrative/Customer Service field. I have received many accolades for “Outstanding Performance”, “Taking Care of
Business”, and “Sense of Urgency”. I am seeking a career that will enhance my abilities as well as allow me to utilize my skills
and proficiency in a well-recognized and stable company or organization.
Professional Strengths:
• Sound knowledge of basic operating systems like Microsoft Office (I.E Word, Access, Power-Point, PBX,
Norstar,etc)
• Service-Oriented, Caring and nurturing
• Strong communication and customer service skills
• Work independently or as part of a team without supervision & easily embrace change
• I possess good organizational, management, and training skills
• Ability to provide leadership and assist management with daily activities
• Effectively interact with all executive level managers
• Ability to exercise sound judgment in making decisions with little supervision
• Ability to handle multiple tasks concurrently
• Able to solve problems within the guidelines of established policies and procedures
• Positive Minded as well as a Self-Starter and Motivator
Professional Experience:
Lancaster Independent School District
2012-Present
Academic Interventionist Teacher K-8th
• Assist w/Lesson Planning
• Assist Teachers/Students with Achieving Academic Objectives
• Maintained Student Files/Reports
• Maintained Educational Reinforcement w/Students & Teachers
• Strong communication skills
Harsco Metals & Mineral Steel Mill
2013-2014
Administrative Assistant
• Customer Service/Strong Communication Skills, Always full of energy to new challenges
• Assist Customers with deliveries, Records Management, Code Payroll, & Purchasing, Order Office Supplies
• Answer multiline phone, Ability to prioritize workload, Ability to be proactive with problem solving
• Ability to use time effectively and efficiently
• Proficient with typing 60 wpm,, Filing, Typing Correspondence, Copier, Fax
• Heavy Data Entry, Heavy Microsoft Office Software Usage
• Track Invoices & Purchase Orders, Accounts Receivable
• Effectively assist human resource manager with high volume of daily rental invoices
BellSouth/AT&T
1994 - 2008
Administrative Secretary
• Customer Service with strong emphasis on communication
• Answer multiline phone system, Greet and Direct Customers,
• Maintain records of proprietary information as well as reports
• Schedule meetings and appointments
• Dispatch
• Typing 60wpm/Filing/Data Entry/Process Invoices/ Process & Code Payroll, Process A/P Vouchers, Maintain Vacation
Schedules, Make Travel Arrangements
• Create Spreadsheets & Correspondence
• Effectively assist several executive level managers
• Effectively resolve customer dispute
Educational Summary:
Lamar University, B.A Business Administration, 2016- Currently Pursuing
References: