1. Trish M. Montesano
10481 SW Denmark St. Wilsonville, OR 97070
Cellular: (702) 756-7525
Email: montesanotm@gmail.com
Administrative Professional
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Objective
I am a highly accomplished, business-savvy individual who strives for bottom-line success. I possess the
ability to multi-task and prioritize with a “take action” approach. I strive to be creative and innovative in
projecting company visions with the ability to problem- solve in search of results. I am looking for a long-
term position with a company who is focused on core values as well as the success of its employees. I am
looking for a position which will also allow me to utilize my extensive training in office administration,
management and customer care.
Profile of Hard Skills
*Microsoft Office *Unity *Power Point *AS400 Software
*Pivotal Software *IQ Software *Typing 45+ WPM *Outlook /Lotus
*QuickBooks Pro *Rasor’s Edge *ACT *Cash Register
Profile of Soft Skills
* Organizational Skills *Interviewing Skills *Excellent written and oral communication
*Time Management *Design / Event Planning * Internal / External Customer Care
Experience
Clark County Dept. of Family Services- Las Vegas, NV 12/10-10/15
PS-MAPP Facilitator & Licensed Foster Parent
• Coordinate and Facilitate Foster Parent Training Classes
• Support, Advocate and help educated foster families become connected with local support groups
and networks in Clark County.
Life Flight Network, LLC. – Aurora, OR 11/07-12/09
Membership Coordinator of Medical Transport Team
• Customer Service (Includes but not limited to greeting members, processing their payments,
explaining the program and answering questions)
• Sales
• Accounts Receivable
• Membership Processing and Customer Service
• Assistant to Marketing Director
Pardee Homes- Las Vegas, NV 2/06-10/07
Sales Coordinator – Administration II
• Assistant to the VP of Sales & Director of Sales
• Collaboration, preparation and distribution of various weekly reports
• Maintenance of travel arrangements, schedules, expense reports and check requests
• Drafting and distribution of correspondence letters
• Traveling arrangements
• Assisting HR Department with new hire paperwork

2. • Maintenance of sales agent work schedules, vacation and sick day requests
• Ordering of sales office supplies
• Entering and maintaining pricing
• Answering phones
• Assisting with meetings and event preparation
• Assisting with set up and closure of sales offices
• Liaison between Marketing Department , other internal departments and sales agents
Renewal by Anderson (Sun City Windows) - Las Vegas, NV 11/04-2/06
Front Office Administrator
• Scheduling of sales, service, installation and technical measure appointments
• Order entry and auditing
• Answering phone calls
• Payroll, Accounting (Receivables / Payables)
• Greeting and assisting customers in showroom during business hours
• Ordering supplies, maintaining inventory and other basic office administration duties
Milgard Windows- Denver, CO 05/04 - 08/04
Independent Contractor
Hired independently to implement a procedure to maintain master reference guides
Milgard Windows- Las Vegas, NV 11/02-05/04
Inside Sales Supervisor / Front Office Administrator
• Supervisor of (7) direct employees
• Responsible for overseeing daily functions and production of the inside sales team
• Liaison between inside sales and other internal departments
• Conducted quarterly reviews
• Tailored department incentive and recognition programs
• Facilitated team-building activities
• Responsible for staffing procedures
• Member of Management Leadership Team
Areas of Accomplishment:
 Implementation of productivity meetings
 Successfully reduced employee waste by 50% in 2004
 Successfully developed and implemented a 90-day training manual
Milgard Windows- Las Vegas, NV
Inside Sales Coordinator 11/98-11/02
• Order entry
• Order auditing
• Customer care
• Sales Support
Areas of Accomplishment:
 Yearly invoice record of $4-million dollars in revenue
 Recognized as Inside Sales Person of the Quarter for 5 quarters
 Awarded Employee of the Quarter for customer service (2002)
 Successfully achieved below average waste for order entry
 Established and maintained builder / contractor relations
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3. Student of Social Sciences– SUNY College at Fredonia 09/95-05/96
Primm Valley Resorts- Primm, NV 08/95 -08/96
Executive Administrative Assistant to the Vice President of Construction
• Liaison between subcontractors, tenants and Primm Valley Construction Department
• Responsible for memos, correspondence, contract review, travel and meeting preparation
Education / Training
State University College of New York at Fredonia – Student of Social and Behavioral Sciences
Cleveland State University (Cleveland, Ohio) - Student of Business Communications
John Carroll University (Cleveland, Ohio) - Student of Business Communications
• Leadership Training 2003 (Tacoma, Washington)
• Leadership Training 200 (Tacoma, Washington)
• Leadership Training 100 (Tacoma Washington)
• TIPPS MAPP Training
• PS MAPP Training
Active Member of Foster Connect – Christian Support Group for Foster Families in Clark County, NV.
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