This document is a resume for Cynthia R. Fuhrman of Yucaipa, CA that highlights her extensive experience in customer service roles over 15 years. She has worked in telephone customer service and support roles for various companies. The resume outlines her skills, references praising her excellent customer service abilities, employment history in customer service roles, and education background including some college courses.
Kale Nostrand 2013 Professional Resume - LinkedInKale Nostrand
Kale Nostrand 2013 Resume - Highlighting my SEO, SEM, Account Management,Coordinator, Project Management, Escalation Specialist, Customer Service and Help Desk experience.
Kale Nostrand 2013 Professional Resume - LinkedInKale Nostrand
Kale Nostrand 2013 Resume - Highlighting my SEO, SEM, Account Management,Coordinator, Project Management, Escalation Specialist, Customer Service and Help Desk experience.
•Take phone and email orders from internal and external customers nationwide.
•Enter all toner orders into the database.
•Expedite orders in a time sensitive manner.
•Research any questions and follow up with clients and vendors as necessary.
•Check inventory control and notify stock control departments of orders that would deplete stock.
•Route orders to departments for filing and follow up on orders to ensure delivery by specified dates.
•Verify price, discount and shipping charges.
•Initiate purchase requisitions.
•Works with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
•Review invoices and shipping documents.
•Compiles statistics and prepares various reports for management.
So you messed up. How do you explain your company's misstep to the public? This short document will give you several reasons why you should write an apology letter, and offer suggestions to help you write a good one. Companies are composed of people, and people make mistakes. It's often easy to forget: companies – even the world’s best ones – can get it wrong sometimes. And their mistakes will be there for all to see, because nowadays social media like Facebook and Twitter enable customers to quickly and easily make their voices heard, loud and clear. The proper thing to do then is not to sweep such a “negative” situation under the rug. Instead, you should analyze it, reflect upon it, address the complaints, and issue a public written apology. And you should do this swiftly, do not wait long to do so. Should you find yourself in such a situation, here’s a brief guide for writing a sincere corporate apology letter.
How to write a winning resume and cover letter: Stand out by telling your storyIdealist Careers
Get one step closer to your dream job by crafting a resume and cover letter that not only showcase your personality, but also tell the hiring manager why you'd be a great fit for the job. In this presentation, we offer step-by-step guidance on how to stand out by telling your story and offer examples of resumes and cover letters from successful job seekers.
The resume is one of the important documents you need to prepare for your consulting career. Recruiters use this to determine if you are the right candidate for the vacant position. They check your education, experience, skills and accomplishments to know if you acquire the qualities necessary for the vacant job.
Read this presentation to learn some tips on how to write a resume section by section. For additional and more specific guidelines, download our free consulting guide to landing a job in this industry. To know more about its content, visit this page: http://www.consultingfact.com/guides/land_a_consulting_job/
These slides will help you preparing for an interview.
Following up after a job interview is an important, yet often overlooked, part of the job search process. It allows you to thank the interviewer for his or her time while also reiterating your interest in the job and your potential to positively contribute to the company. However, following-up can be a delicate process and going about it the wrong way can actually hurt your chances. This article will address the most appropriate way to follow-up after a job interview to help you stand out from the other job applicants.
If the interviewer does not offer a timeline for their decision-making process, you are perfectly entitled to ask for one. Find out when they expect to let candidates know their decision, who in the company will be contacting the candidates (interviewer, HR manager), and through what means - email, phone call or letter.
This will give you the person’s correct contact information, including name, title, mailing address and email address, which will save you time when you are sending your thank you note and letter.You should do this as soon after the interview as possible, from your smartphone on the way out of the building, as soon as you get home, or at least the same evening as the interview. This shows the interviewer that you are both enthusiastic and organized and ensures that they will not forget you as a candidate.
Persuasive Resume - Cover Letter - Job Letter WritingFaHaD .H. NooR
these slides will help you writing persuasive cover letter, resume and job letter.
Job seekers frequently send a cover letter along with their curriculum vitae or applications for employment as a way of introducing themselves to potential employers and explaining their suitability for the desired positions. Employers may look for individualized and thoughtfully written cover letters as one method of screening out applicants who are not sufficiently interested in their positions or who lack necessary basic skills.
The functional résumé is used to focus on skills that are specific to the type of position being sought. This format directly emphasizes specific professional capabilities and utilizes experience summaries as its primary means of communicating professional competency. In contrast, the chronological résumé format will briefly highlight these competencies prior to presenting a comprehensive timeline of career growth through reverse chronological listings, with the most recent experience listed first. The functional résumé works well for those making a career change, having a varied work history or with little work experience. A functional résumé is also preferred for applications to jobs that require very specific skills or clearly defined personality traits. A functional résumé is a good method for highlighting particular skills or experiences, especially when those particular skills or experiences may have derived from a role which was held some time ago. Rather than focus on the length of time that has passed, the functional résumé allows the reader to identify those skills quickly.
Guidelines for writing an impressive CV (resume) for applying for a job in the IT industry. Important topics discussed:
What Is a Resume?
Why We Need of a Resume?
Why We Need a Good Resume?
The Goal of a Resume
Success strategy in writing a CV
How to Stand Out?
Structure of a Typical Resume (CV)
McKinsey looks for applicants who can resolve problems, create personal impact, communicate well, and think logically. These qualifications must be conveyed by your resume if you want to get an employment offer from this consulting firm.
Read this presentation for surefire tips and samples that will help you land a job in McKinsey. For additional input, download our free consulting guide at http://www.consultingfact.com/guides/land_a_consulting_job/
1. Cynthia R. Fuhrman
Yucaipa CA 92399
Home: 909-795-8380 Cell: 909-705-2715
Email: 4cynthiarobin@earthlink.net
www.linkedin.com/pub/cynthiarfuhrman/b/5/71a/
CareerSnapshot:
Many year’s experience as a Telephone Customer Service and Support Specialist. Exceeded customer/
employer expectations by delivering second-to-none service. Maintained customer centricity in all initiatives and
interactions, always putting the customer first by offering an award-winning track record of customer care.
Skills and Experience:
Deliver World-Classcustomer service
Excellent verbaltelephone communication skills.
Eloquent and pristine phone voice and manner.
Expertin problemsolving, relationship building, training and support.
MS Office “power-user”with additionalproficiencies in assorted databases.
Customer Service focused, results driven, solution oriented
Skilled in updating, notation of reportsand documentation
Up-Selling/SalesSupport
Work well Independently and/or as partof a Team
References/PerformanceReviewExcerpts:
“Has always been dependable, honest and forthright in whatever she undertakes…a conscientious student and individual,
[Cynthia] could always be counted on to do any task in a professional manner…” (Letter of Reference by Joan Muschner,
former Instructor at Int’l. Air/Hospitality Academy)
“Cynthia exemplifies excellent customer service. “…consistently sought creative ways to improve her performance on the job
and generously shared those ideas with me and other colleagues. Cynthia was well-liked among her peers and
customers, who often remarked positively on her customer service skills.” (Emily A. Rowe, former Supervisor)
“Cynthia Fuhrman has been instrumental in seeing that many of these loans are processed smoothly; our customers rave
about how helpful she is as a contact person” (Dan Monohan of Adaptive Driving Systems, Former Business Client of Bank of
America)
“FIRST CLASS WORK!!! Receiving 5 100% Quality of Service Monitorings, Thank You for a job well done. Please continue to
offer uncompromising quality service…” (Chuck Krueger, Supervisor at Bank of America.)
Employment Background:
DIAMOND RESORTS INTERNATIONAL Reservations Agent– Showcase Marketing – 2014 To Present
MARKETING, INC., RIVERSIDE, CA
SELECT STAFFING SERVICES Temporary Clerical Worker – 2012 to 2014
SAN BERNARDINO, CA
CALIFORNIASECURITY INSURANCESERVICES,
ONTARIO, CA
Office Assistant- 2010to2012
WELLS FARGOPHONEBANKCALL CENTER,
SANTAANA, CA
PhoneBanker ServiceSpecialist- 2005 to2007
BANKOF AMERICACARD CONTACTCENTER,
PASADENA, CA
Telephone CustomerServiceRep- 2003 to2005
MARRIOTT WORLDWIDERESERVATIONSCENTER,
COSTAMESA, C
ReservationsBookingAgent- 2002to2003
Page 2 of 2
Cynthia R. Fuhrman
Resume – (Continued)
2. Awards and Certifications:
Recipient of “Perfect Attendance”Awards, AND “Employee of the Month”Recognition
Consistent Winner of Excellence in Service Award – Achieving 100% in Service Quality
Certifications: “Howto Become a BetterCommunicator” and “The Essentialsof Credibility,
Composure and Confidence”– SkillPath Seminars
Education:
GRADUATE, INTERNATIONAL AIR AND HOSPITALITY ACADEMY — ONTARIO, CA
GRADUATE, CHAFFEY COLLEGE - Alta Loma, CA
Citrus College - Glendora CA - Completed many transferable college courses
Cal Poly, Pomona, CA – BA Candidate: Business Administration/Marketing Management
![Cynthia R. Fuhrman
Yucaipa CA 92399
Home: 909-795-8380 Cell: 909-705-2715
Email: 4cynthiarobin@earthlink.net
www.linkedin.com/pub/cynthiarfuhrman/b/5/71a/
CareerSnapshot:
Many year’s experience as a Telephone Customer Service and Support Specialist. Exceeded customer/
employer expectations by delivering second-to-none service. Maintained customer centricity in all initiatives and
interactions, always putting the customer first by offering an award-winning track record of customer care.
Skills and Experience:
Deliver World-Classcustomer service
Excellent verbaltelephone communication skills.
Eloquent and pristine phone voice and manner.
Expertin problemsolving, relationship building, training and support.
MS Office “power-user”with additionalproficiencies in assorted databases.
Customer Service focused, results driven, solution oriented
Skilled in updating, notation of reportsand documentation
Up-Selling/SalesSupport
Work well Independently and/or as partof a Team
References/PerformanceReviewExcerpts:
“Has always been dependable, honest and forthright in whatever she undertakes…a conscientious student and individual,
[Cynthia] could always be counted on to do any task in a professional manner…” (Letter of Reference by Joan Muschner,
former Instructor at Int’l. Air/Hospitality Academy)
“Cynthia exemplifies excellent customer service. “…consistently sought creative ways to improve her performance on the job
and generously shared those ideas with me and other colleagues. Cynthia was well-liked among her peers and
customers, who often remarked positively on her customer service skills.” (Emily A. Rowe, former Supervisor)
“Cynthia Fuhrman has been instrumental in seeing that many of these loans are processed smoothly; our customers rave
about how helpful she is as a contact person” (Dan Monohan of Adaptive Driving Systems, Former Business Client of Bank of
America)
“FIRST CLASS WORK!!! Receiving 5 100% Quality of Service Monitorings, Thank You for a job well done. Please continue to
offer uncompromising quality service…” (Chuck Krueger, Supervisor at Bank of America.)
Employment Background:
DIAMOND RESORTS INTERNATIONAL Reservations Agent– Showcase Marketing – 2014 To Present
MARKETING, INC., RIVERSIDE, CA
SELECT STAFFING SERVICES Temporary Clerical Worker – 2012 to 2014
SAN BERNARDINO, CA
CALIFORNIASECURITY INSURANCESERVICES,
ONTARIO, CA
Office Assistant- 2010to2012
WELLS FARGOPHONEBANKCALL CENTER,
SANTAANA, CA
PhoneBanker ServiceSpecialist- 2005 to2007
BANKOF AMERICACARD CONTACTCENTER,
PASADENA, CA
Telephone CustomerServiceRep- 2003 to2005
MARRIOTT WORLDWIDERESERVATIONSCENTER,
COSTAMESA, C
ReservationsBookingAgent- 2002to2003
Page 2 of 2
Cynthia R. Fuhrman
Resume – (Continued)](https://image.slidesharecdn.com/cc1dc289-7a28-4522-86c8-3b422312258f-160721184725/85/WORLD-CLASS-Resume-10-Yr-Hist-July-2016-3pm-1-320.jpg)
