Dawn Brasher is a qualified customer service representative with 10 years of experience in fast-paced environments. She has excellent communication, problem-solving, and follow-through skills. Her work history includes over 10 years of experience as a customer service representative for two companies, where she answered a high volume of calls daily, resolved customer issues, and received positive reviews and high performance scores. She has a high school diploma from Orange High School in Orange, CA.
Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
Career Customer Service Representative adept in a call center setting. Over with more than 15 years of experience building customer relationships as a tenured, outward-facing representative of Verizon.
1. Professional Summary
Skills
Work History
Education
DAWN BRASHER
915 W Orangethorpe Ave. #2, Fullerton, Ca 92832 | (C) 714-747-9382 | dbrasher57@yahoo.com
Qualified Customer Service Representative with 10 years in fast-paced customer service and call center environments.
Personable and professional under pressure.
Excellent verbal, written and interpersonal communication
skills to communicate effectively with individuals at all levels
of the organization
Ability to work in a fast-paced department and maintain high
levels of productivity
Excellent follow through skills, responding timely to phone
calls, tasks, and projects
Accuracy and attention to details
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MS Windows proficient
Excellent advocacy skills and telephone etiquette
Possess critical thinking and problem resolution skills
Professional and mature demeanor
Works independently and as a team player. Supports and
promotes intra- and inter- departmental teamwork, exhibits a
spirit of cooperation
06/2014 to 05/2015Customer Service Representative
National Preferred Notary – Costa Mesa, CA
Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product
information.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
on the spot.
06/2006 to 03/2014Customer Service Representative
Notary Direct – Huntington Beach, CA
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product
information.
Politely assisted customers in person and via telephone.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Directed calls to appropriate individuals and departments.
High School Diploma:
Orange High School - Orange, CA
