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Yolandrea-Bonner
- 1. Yolandrea Bonner Front OfficeSupervisor- Courtyard By Marriott Memphis, TN 38128 yolandrea_bonner@yahoo.com - 3463173795 To utilize skills obtained through customer service and people relations, education and training in the areas of child care, youth development, healthcare and Student Government to become a career asset to a leading team. Willing to relocate: Anywhere Authorized to work in the US for any employer WORK EXPERIENCE Front Office Supervisor Courtyard by Marriott - Germantown, TN - November 2014 to Present Responsibilities: -Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. -Pitching in, attend to guest needs at the front desk, know the property layout by heart to ably guide guests and answer questions. -Create an environment where motivated people want to join, learn, do their best, and advance. -Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle. -Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity. -Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored. -Performed night audit duties, closed out all house accounts, ensured all credit cards were properly authorized, verified all payments, ensured all accounts balanced - Processed invoices for payments and -Completed hotel ordering and inventory - Participated in Sales Team Fall Blitz by following up on any group leads and getting new leads for future guests -Operated a multi phone line system -Responded to guest emails regarding folios, complaints, and all questions - Assisted in scheduling interviews, employee performance reviews, filing employee documents, oversaw employee coaching Accomplishments Remained flexible and dependable in all areas of the hotel Employee of the month October, November 2015 Promoted from guest service agent to front office supervisor April 2016 Skills Used Great customer service Outstanding problem solving skills Administrative Assistant
- 2. Times Remembered EventPlanning - Memphis, TN - June 2010 to Present Provide excellent customer service • Take incoming calls on a multi-line phone system • Schedule appointments for event scheduling • Prepare contracts for clients • Maintain company calendar • Assist with event set up • Receive payments for deposits of events • Make daily bank deposits Customer Service/Sales Associate Wal-Mart - Memphis, TN - May 2012 to December 2014 Operating a multi-line phone system • Ensured softlines department is stocked and maintained for customer satisfaction • Prepare merchandise for inventory • Protect company asset by loss prevention • Operate the cash register • Provide outstanding customer service to customers Stockroom Associate DD's Discount - Memphis, TN - March 2012 to May 2012 Received store merchandise upon delivery • Processed merchandise for retail sale • Counted merchandise to ensure all items documented were received Hostess/Server Golden Corral - Jonesboro, GA - June 2008 to December 2008 Performed Cashier operations • Ensured front line maintained a clean appearance • Stocked front line supplies at the end of shift Unit Customer Service Representative Atlanta Medical Center - Atlanta, GA - June 2006 to July 2006 Answered phone lines • Assisted new mothers with transporting newborn babies to and from the nursery • Provided assistance to patients with call lights responses • Stocked unit supplies • Performed minor Administrative duties to assist unit nurses • Performed additional duties as assigned EDUCATION Diploma in General studies NORTH CLAYTON HIGH SCHOOL - Riverdale, GA August 2007 to May 2010 Social Work UNIVERSITY OF MEMPHIS - Memphis, TN 2012
- 3. AWARDS Employee of theMonth November 2015 Remained flexible and dependable in my department Obtained perfect attendance in my department and being on time Above and Beyond Associate July 2016 Remained dependable in all areas of the hotel Asked for and received training in multiple areas of the hotel in order to help out in multiple departments when needed Remained flexible willing to work all shifts and every area when needed ADDITIONAL INFORMATION QUALIFICATIONS Outstanding verbal and written communication skills. Exemplary problem solving skills Excellent customer service Microsoft Office Suites Computer Operations Multi-Line Phone Systems Cash Register Operations