Sylvia Guice is seeking an entry-level administrative position where she can utilize her time management, organizational, and customer service skills. She has over 10 years of experience in customer service roles, including as a patient support representative and customer service agent. She is proficient in Microsoft Office and has excellent phone and computer skills.
Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
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644 S Knott ave Apt 208
Anaheim, CA 92804
949-394-3506
sylviaguice@outlook.com
SYLVIA GUICE
OBJECTIVE Ambitious and responsible worker, eager to begin an entry- level admin
position where I can utilize my time management and organizational skills
to establish myself as a leader, improve daily activities to ensure the office
runs smoothly and advance in my career.
SKILLS & ABILITIES Proficient in Microsoft office
Type 45 WPM
Able to operate a multi-line phone system
Detailed ordinated & Well Organized
EXPERIENCE PATIENT SUPPORT REPRESENTIVE- BARIATRIC ADVATNTAGE- JUNE 2014-MAY 2015
As a Patient Support representative, I assisted bariatric patients with ordering supplements
for their pre op and post op care. This often times consisted of giving detailed and precise
potency information, dosage suggestions, and nutrient and allergen details.
CUSTOMER SERVICE AGENT, SMALL BUSINESS GROWTH ALLIANCE (MERCHANT
SERVICES)APRIL 2009-JUNE 2014
As an Inside Sales Assistant I was responsible for managing the appointment calendar of
our Inside Business consultants across the country by making 130 outbound calls per day
and ensuring that each consultant had no less than 15 fresh appointments per week. This
resulted in 5 sales per month for my team. In 2010 I transitioned to the role of Customer
Service Agent where I maintained relationships with our consultants as well as client base.
In 2014 I transitioned to the role of New Member Assistant where I assist new clients with
transitioning the credit card processing, payroll and web management services over to our
company as well as assist our consultants with closing deals and maintain and securing 5
sales per month consistently.
CALL CENTER AGENT, PACIFIC MONARCH
February 2008-March 2009
As a call center agent I was responsible for making over 100 outbound calls per day and
scheduling appointments for clients to visitour various showrooms in California, Nevada
and Arizona to purchase a time share. In early 2009 I was promoted to the role of training
manager where I trained a class of 10 new hires per week.
EDUCATION HOWARD UNIVERSITY-WASHINGTON D.C.-CHEMISTRY 2003-2007
CITY OF ANGELS-LOS ANGELES, CA-HIGH SCHOOL DIPLOMA 1999-2003
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ACCOMPLISHMENTS 95% ratings on call monitoring scores
PCI Compliance expert
created new training documents and revised training schedule
Certified Customer Service Trainer
2010 Corporate Spirit Award
2011 Excellence in Customer Service Award
Employee Of The Month December 2010 and June 2011
promoted to Senior Customer Service Agent
assisted with merchant retention
became direct contact for sales reps and high volume clients
assisted with UPS package shipping
payroll expert
Web management expert and support
REFERENCES SHAUN RAMOS
Customer Service Supervisor, Merchant Services
(562) 513-0296
JULEIGH JENNER-HIRSCHE
Patient Support Rep-Bariatric Advantage
(949) 633-4959
DELFINA LOPEZ-CARR
(714) 417-5110
LYN CHAPMAN
Patient Support Rep-Bariatric Advantage
(949) 357-7197
