Diana Chua seeks a challenging role as a Systems Analyst or IT Consultant where she can apply her 9 years of experience in Enterprise Application Integration solutions. She has extensive experience supporting EDI and B2B integration technologies along with skills in project management, process improvement, and various programming languages and platforms. She is proficient in both written and spoken English and Filipino.

1. D I A N A T . C H U A
D-16-03 The Arc, Persiaran Bestari, Cyberjaya, 63000
M: +60192757476 | E: dianatchua@gmail.com
Career Objectives
To secure a challenging role as a Systems Analyst, and/or IT Consultant in a high growth multinational
company with considerable advancement opportunities, where my skills in support and consulting for
heterogeneous Enterprise Application Integration solutions may be applied.
Summary of Qualifications
• 9 Years of Solid EAI/B2B Experience
• Goal-oriented and highly motivated analyst with relevant experience, skills, and competencies in Project
Coordination, Process and Project Migration and Process Control & Improvement.
• ITIL Certified Process Owner with 1 year in-depth experience as Incident Manager for EDI technologies
• Certified Prince 2 Foundations Professional
• Certified ITIL Foundations v2 and v3
• Highly Experienced Principal Application Support Specialist for Amtrix, Axway Synchrony Interchange -
Cyclone, Enterprise 7.6 and Gateway and AI Technologies
• Highly Experienced in supporting Electronic Data Interchange Standards (X12 and EDIFACT) end to
end from external transport tool (Axway Cyclone) through its data translation and mapping (GXS
Application Integrator/Webmethods) till posting to the back office application (SAP).
• Experience technology consultant for TIBCO Related Technologies (PSGFA, Hawk, BusinessWorks
and EMS)
• Knowledgeable in WebMethods 7.x and 9.x Software (Developer, Designer, Modeler and
Administration)
• Knowledgeable in Integration Standards such as XSL, RosettaNet, EDIFACT and ANSI X12 standards.
• Knowledgeable in connectivity protocols such as FTP, GXS VAN and Cyclone, CISCO ACE XML
Gateway
• Knowledgeable in Java, C#, .NET, Mainframe (MVS), Novell, Windows NT, UNIX, INFORMIX , Oracle
and SQL Server
• Good leadership, management, research and analytical skills
• Independently performs assignments to achieve stated objectives and at the same can work effectively
in teams.
• Knowledgeable in Project Management (Prince 2), Systems Analysis and Design and ITIL Processes.
• Knowledgeable in Unix Shell Scripting, IBM MQ v7, JMS
• Proficient in written and oral English and Filipino
• Strong experience in Logistics/Transportation/Consumer Goods Industry
• Conversational in Fookien/Hokkien and Mandarin

2. Work Experience
July 2014 to present
DHL IT Services Asia Pacific, Malaysia
Principal Application Support Specialist
• Responsible for migration of projects from Webmethods 7.x platform to Webmethods 9.x platform
• Engages with project management to ensure that infrastructure and project specific components meet
the acceptance criteria and are to the required standards
• Improve system stability with proactive work to avoid unscheduled outages and performance issues
• Actively involved in Service Improvement Plan to improve, simplify and automate manual tasks required
in maintaining the services and to meet defined Service Level Agreement agreed with the business
• Perform technical reviews on solutions to be deployed into Production
December 2010 to June 2014
DHL IT Services Asia Pacific, Malaysia
Senior Application Support Specialist
• Responsible to ensure stability of Production Environments
• Provide consultation and guidance to team members with respect to complex technical issues
• Provide problem solving expertise to the team members
• Provides technical training to Graduate Trainees
• Acts as a mentor to junior support members
• Provides timely and accurate response to customer on escalated issues
• Ensures that requests for support are attended in a timely manner in an agreed procedures
• Seeks ways to improve processes in an aim to be more effective and efficient
• Performs Root Cause Analysis for all major issues
• Manage and coordinate with internal teams on recurring issues and provide long term resolutions
• Provides in-depth troubleshooting and analysis on process failures using Webmethods Developer 7.1
• Provides in-depth troubleshooting to Cisco Ace Gateway’s Web Service Broker
• Develops scripts to automate redundant tasks
• Provides support to the Adidas complex Solution to ensure that the KPIs to the customer will be met
• Involved in migration of projects from old GXS Enterprise System to Enterprise Gateway (Webmethods)
environment
• Involved in migration of DHL tracking customers from old 4gl program to Webmethods based Program.
• Involved in migration of DHL customers from Axway Interchange 4.1 to Axway Interchange 5.10
June 2009 to November
2010
DHL IT Services Asia Pacific, Malaysia
Service Support Specialist
Axway Cyclone Interchange 4.x and 5.x (Synchrony)
• Responsible for new customer setups
• Responsible for certificate renewals

3. • Responsible for creation of new message handlers and collaboration settings for new and existing
customer setups
• Interacts closely with external customers to troubleshoot existing connectivity setups and issues
GXS Enterprise and Application Integrator (ES/AI) and Enterprise Gateway Solution and
Webmethods 7.1
• Provides in-depth analysis on AI map failures on simple and complex projects
• Familiarity on papermaps and how data are mapped from one data format to another
• Performs migration of projects from Enterprise 7.6 to Enterprise Gateway Solution
• Handled issues and liaise closely with development team, project managers, business IT and
customers
• Performs migration of 120 projects from old EDI solution to TPCX solution which is hosted in
Webmethods Platform
• Performed testing and creation of new setups in the TPCX Solution
• Creation of scripts to ease production support activities
February 2008 to May
2009
DHL IT Services Asia Pacific, Malaysia
Service Support Analyst
Axway Cyclone Interchange 4.x and 5.x (Synchrony)
• Provides support for transactions passing through the Cyclone infrastructure
• Responsible for monitoring of customer transactions and performing data resubmission
GXS Enterprise and Application Integrator (ES/AI) and Enterprise Gateway Solution
• Provides production support for business partners using GXS Enterprise (7.6 and Gateway) and
Application Integrator by performing data reprocessing, indepth analysis and troubleshooting of map-
related failures
• Responsible for creation of trading relationships in enterprise, import and export of trading partner
profiles, standards, lookup tables and application recognition in Trade Guide.
• Supports the map development team through deployment of AI map models in the production system
• Manages deployment of new projects in the ESAI environment
• Performs migration of project from Amtrix to Enterprise
June 2006 to January 2008
Hewlett-Packard Asia-Pacific Pte. Ltd, Philippines
Technology Consultant
GXS Enterprise and Application Integrator (ES/AI)

4. • Provides production support for business partners using GXS Enterprise 7.6 and Application Integrator
by performing data reprocessing, in-depth analysis and troubleshooting of map-related failures
• Responsible for creation of trading relationships in enterprise, import and export of trading partner
profiles, standards, lookup tables and application recognition in Trade Guide.
• Supports the map development team through deployment of AI map models in the production system
Axway Cyclone Interchange 4.x and 5.x (Synchrony)
• Provides support for transactions passing through the Cyclone infrastructure
• Responsible for trading partner administration, monitoring of customer transactions, and performing
system maintenance
TIBCO Rendezvous, Hawk and BusinessWorks
 Provides support for transactions integrated through Rendezvous, Hawk and BusinessWorks.
 Responsible for monitoring customer transactions across different platforms such as UNIX, Windows
NT and Mainframe, troubleshooting data transfer failures and resolving infrastructure issues as they
occur.
 Perform as administration and maintenance of custom-Rendezvous and BW SAP adapters
EAI Incident Manager
 Responsible for the management of incidents occurring across all external data transport technologies,
to ensure that operational targets are being met.
 Perform incident ticket audits and provide a regular report on Incident Management status.
 Develop policies, procedures and tools to improve incident management processes
 Implement and monitor compliance to all standard incident management processes
 Created management reports using Business Objects
Customer Service Representative (Asia Pacific Region)
 Coordinate and conduct technical and process related trainings to Asia customers
 Conduct regular meetings with Asia customers
 Create incident bulletins to customers to notify customers of any outages
 Single Point of contact of customers, responsible for coordinating with the customers to ensure that
gaps and expectations within each team are identified and addressed
 Perform customer communications with regards to outages and other improvement plans
Project Delivery
 Developed an inventory of all TIBCO PSGFA adapters with a total of 588 adapters on 15 SAP systems
for the Business Process Resiliency and ICC-File based Integration Elimination Program
 Gathered initial inventory of TIBCO PSGFA adapters in DEV and QA environment on 30 customer
servers for the Business Process Resiliency LAN segmentation project
 Gathered and analyzed four months worth of data for the TIBCO reliability and monitoring project
 Assisted and conducted testing for the Enterprise QA 7.6 Upgrade that led to a successful QA
deployment

5. Regional Training SPOC for internal TIBCO training
 Oversees the internal TIBCO training activities in Manila for new team members and provide refresher
courses for the experienced duty managers.
 Ensure that complete and effective training plans are built, maintained and implemented to train L1 and
L2 duty managers.
 Coordinates schedules to ensure that qualified and competent trainers will be available to conduct
sessions for L1 and L2 duty managers.
 Continuously work with trainers and trainees to identify and remedy the gaps or new requirements for
L1 and L2 trainings.
New Hire Orientation Bundle SPOC
 Represent the EAI team in the New Hire Orientation, responsible for working with the team in on-
boarding new hires and aligning needs with the tower leads.
 Continuously work with the leads to discuss and remedy identified gaps in the New Hire On-boarding
 Conducted and lead one orientation run for new hires
January 2006 to March 2006
Ateneo Java Wireless Competency Center
Quality Assurance Team
• Analyzed and studied the business processes of the company
• Identified gaps in their current business processes
• Proposed different solutions to improve the business processes of the company
April 2005 to June 2005
MSI Digiland
Practicum Trainee (Business Process Analyst)
• Analyzed and studied the business processes of the company
• Identified gaps and proposed solutions to improve their service
Education
Ateneo de Manila University
Bachelor of Science (March 2006)
Major in Management Information Systems
Honorable Mention
Chiang Kai Shek College

6. High School Diploma
Top 10% of the batch
Seminars and Trainings Attended
• Informa – Recovery Management Leadership Program (August 2015)
• Service Level Process Awareness (May 2015)
• Altova MapForce Training (August 2014)
• Software AG – webMethods Technical Architecture Workshop 8.2 (July 2014)
• Software AG – webMethods ESB Administration Workshop 9.x (June 2014)
• Axway Interchange with eSubmissions (April 2014)
• Active Leadership Training (October 2013)
• GSN: Knowledge Management Application (September 2013)
• Better Workplace Communication (September 2013)
• Influencer (March 2013)
• Data Analysis with Microsoft Excel v2 (September 2012)
• Software AG – webMethods 8 Technical Architecture Workshop (September 2012)
• Emotional Intelligence at WorkPlace (May 2012)
• Communication Series Training (December 2011 – February 2012)
• JMC Coach Mastery Sdn. Bhd. – Feedback Skills Training (November 2011)
• Maynard Leigh Associates – Customer Experience Program (October 2011)
• IBM MQ7 Workshop (August 2011)
• Tim Cohen Consulting – Effective Business Writing (August 2011)
• HiLogis – Prince 2 Foundation (July 2011)
• Production Configuration Management (March 2011)
• Quantum Achievers – Stress Management (March 2011)
• Quint Wellington Redwood Asia Sdn Bhd – ITIL Foundations V3 (November 2010)
• Software AG – Webmethods Knowledge Upgrade 7 to 8 (October 2010)
• Software AG – Webmethods 7.1 Optimize for Infrastructure (October 2010)
• Software AG – Webmethods Knowledge Upgrade 7.x to 8.x BPM (October 2010)
• Software AG – Webmethods 7.1 BPM for Developer Workshop (October 2010)
• Software AG – Webmethods 7.1 BPM for Analysts (October 2010)
• Quantum Achievers – Take Charge - Achieving Peak Excellence (August 2010)
• Software AG – Webmethods 7.2 Administration Workshop (June 2010)
• Cyclone 5.x Advanced Training (June 2009)
• Quantum Achievers – Communicating for Excellence and Influencing for Success (October 2008)
• Applied Creative Problem Solving and Proactive Thinking (August 2008)
• INNOVATE Creativity Workshop Training (August 2008)
• Cyclone 5.x Training (June 2008)
• ITS Process Training (June 2008)
• Basic INFORMIX Training
• Enterprise Gateway Training (June 2008)

7. • Software AG – WebMethods 7.1 Integration Workshop (February 2008)
• Software AG – WebMethods 7.1 Integration Fundamentals (February 2008)
• CMMI Boot camp for Project Managers
• Franklin Covey – 7 Habits of Highly Effective People Signature Program (December 2007)
• Project Management College (October 2007)
• EMS301: TIBCO Enterprise Message Service – 4.x Administration (June 2007)
• EMS401: Developing with the TIBCO Enterprise Message Service – 4.x JAVA API (June 2007)
• Hewlett-Packard – Managing Customer Relations Training (March 2007)
• Guthrie Jensen – Effective Presentations Training (May 2007)
• ITIL Service Foundations Training V2 (March 2007)
• ITIL Process Trainings (Incident, Problem and Change Management) (December 2006)
• FDA Validation Training (November 2006)
• GXS Enterprise, Application Integrator Training (October 2006)
• TIBCO RV, HAWK, BusinessWorks Training (June 2006)
• Basic UNIX training (June 2006)
• Ateneo – MISA, Marketing Workshop (May 2003)
• Participant (2004) Microsoft .NET talk
Awards and Recognitions
• Honorable Mention, Tech Con Asia 2007
Hotel Okura, Kobe, Japan
Tech Con Asia is an annual event showcasing best of breed technical work and innovation within HP,
across the Asia Pacific region.
• Site LT Awardee – Collaborating Across Boundaries
Manila Cyclone Team
• Project Manager, Dissecting the Thinking Machine V3, Project Management Project (2006-2005)
Personal Information
I am a good leader and follower. I am experienced in managing and organizing people. I am good at time
management. I am creative and I have keen sense for details. I also have good communication and listening
skills.