Kale Nostrand 2013 Resume - Highlighting my SEO, SEM, Account Management,Coordinator, Project Management, Escalation Specialist, Customer Service and Help Desk experience.

1. Kale Nostrand
4412 SW Wildwood Pl Seattle, WA 98136 | (206) 673-7272 / (425) 390-4034 | kalenos@gmail.com
Career Focus
Amplify my versatile skill set of extraordinary interactive people skills, intuitive Customer Service and 100% Escalation
Resolution across consumer and B2B entities reinforced by solid and loyal Account Management. Cultivate, fortify and
flourish with in my multiple technical skills and passions including SEO, SEM, Webmastering, Web Design and a broad
range of technical support topics. Integrate innovative and fresh approaches to Project Management, Coordination and Data
Analyst ventures while thriving and excelling in outstanding leadership abilities coupled with distinctive hands on
experience in communicating with diverse groups. Perpetual dedication to solidifying myself as a solid building block in
the foundation of my team as well as fostering the growth of strong infrastructures and cohesiveness cross-functionally.
Summary of Skills
Account Management
Ad Campaign Management
Adobe Photoshop
Applications Analysis
Atlys
B2B Support
Basic Graphic Design
Bing Webmaster Tools
CAP (Microsoft)
Consumer Support
Content Management
Creative Writing
CSS
Editing / Proofreading
Email Marketing
Escalations Support Specialist
Excel
FTP & Remote Desktop
Google AdWords
Google Analytics
Google Webmaster Tools
HTML / XHTML
JavaScript
Joomla
Linux OS
Mac OS
Microsoft Office Professional Suite
Microsoft OS
Oracle
PHP
Product Studio (Microsoft)
Project Management
Project Quality Control
Salesforce.com
SEO / SEM
Siebel
Social Media Platforms
Software Troubleshooting
SQL / MySQL
Strong Communication Skills
Systems Applications
Technical Documentation
Technical Support
Tier III Fraud Support – Xbox
URL Structure
Web 2.0 Technologies
Web-Based Media Support
Web Design
WordPress
XML
Zoho
Education & Certifications
Stevens Henager College October 10 – Present
Web Application Development & Graphic Design – (Currently Pursuing B.S.)
Edmonds Community College March 10 – June 11
Web Application Development & Graphic Design
Google Partnerships
Google Partnership Certification

2. Professional Experience
Freelance Seattle, WA
SEO / SEM / Webmaster / Web Design & Development October 10 - Present
• Cohesively integrate social media platforms to expand exposure for on-line communities and maximize
awareness of new products and services as well as define distinct and strong visibility for customer sites.
• Devise and cultivate fresh methods to effectuate web 2.0 assets and technologies to effectively drive
campaign and overall rankings.
• Managed Web and interactive communications projects from initial consultation through successfully
launch inspiring a digital relationship between company, customer and budding social community.
• Organize and perform maintenance on all applications used in every day processes for a more efficient and
effective management resulting in accurate data output and reporting.
• Designed various creatives encompassing banner ads, marketing and promotional emails, newsletters and
landing pages in addition to producing and editing graphic manipulations and optimizations, down-loadable
medias and original videos.
• Develop catered, specific and general analytics reports using marketing performance data gathered using
Google Analytics, SQL, MS Access and other company and web based data sources such as Zoho.
• Developed user-interface, general information architecture and navigation principles for client Web sites
• Formulate, design and deploy sites providing on boarding, customer training for site and email access as
well as set up. Guided site owner through user interface functionality as well as provide monthly
maintenance, updates or new user content.
Google Kirkland, WA
Visual Data Specialist June 11 – August 11
• Implementation of geographic information systems and mapping software.
• Build proposals for more desirable, expedient and efficient GPS routing.
• Capture, identify and resolve critical problems with data and images.
• Refine strategies and employ key Meta data and other information needed with a high grade of accuracy.
• Undertake highly escalated issues with immediate and 100% resolution.
Cobalt Group Lynnwood, WA
SEO Specialist / Social Media Manager July 08 – October 10
• Blueprint, generate and interpret periodic marketing data performance reports used in ongoing site traffic
analysis, monitoring organic and paid search placement, evaluating overall search engine optimization
strategy effectiveness.
• Advocate product improvement suggestions to improve a customer's ranking in a competitive search engine
optimization environment.
• Design and test A/B variants.
• Develop and sire effective search engine optimization (SEO) strategies for assigned customers’ websites,
with the goal of generating increased targeted web traffic and higher lead collaborated with and supported
account advocates to achieve the customers’ strategic search engine optimization goals.

3. Cardiac Science Bothell, WA
Regulatory Affairs Compliance Specialist October 07 – October 08
• Address issues to close on the following platforms. Eclipse ECG, electrocardiograms (atria line) and
automated external defibrillator.
• Assist customer service in identifying in clinical issues from equipment malfunctions and process
“reportable” MDR events.
• Create and modify various excel and access databases.
• Invent report queries for customized and specific data needs and performance data utilizing SQL, MS
Access, Oracle and other databases.
• Analyze data and identify trends; prepare formal reports for management and provide information
including product.
• Create baseline and vigilance reports with sop time lines and provide to the agency in a timely manner.
AT&T Wireless Bothell, WA
Project Manager & e Team Escalations Coordinator July 01 – June 07
• Pioneered and assembled an innovative on and off-line team to resolve issues with a premature Siebel
system implementation and integration.
• Authored training and knowledge base material for error correction procedures and documents for several
CRM systems utilized.
• Trained employees in systems, systems implementation and upgrades, policy and procedures and
new-hires.
• Utilize systems and knowledge applications to troubleshoot and resolve errors generated in a variety of
systems such as Siebel, SIMS, nut and HLR.
• Integrated TDMA technologies and CRMs to 3G / GSM technologies and CRMs.
• Coordinated and supported escalated situations for maximum resolution and 100% follow through.
• Write and execute precise performance and analytic data specific reports and queries utilizing SQL, MS
Access, Oracle, Siebel and other data sources used in specific company and tier leveled departments.
• Leveraged resources when and if the queues were out of service level agreement.
• Created and sent out daily reports showing the progress of each queue as well as followed up with
processing reps.
• Managed e Team projects, assigning these projects along with requests, tickets and bugs to the proper
individual, team or cross-functional group taking in consideration project size, individual skill set, business
tier as well as filter and assign each type of task per business relevancy and customer impact level.