Ramon A. Cuabo Jr. has over 9 years of experience in customer service roles, including his current role as a Fraud Analyst at JPMorgan Chase & Co. in Cebu, Philippines since 2015. Prior to that, he worked at JPMorgan Chase as an Assistant Team Leader from 2011 to 2014 and as a Customer Service Specialist from 2009 to 2011 in Manila. He also has experience as a Call Monitoring Specialist at SITEL Customer Care Inc. from 2005 to 2009 in Manila. He received a BS in Computer Data Processing Management from Polytechnic University of the Philippines in 1999.

1. RAMON A. CUABO JR.
Herces Drive, Upper Sampaguita,A.S. Fortuna, Banilad,MandaueCity 6014
0905.661.2787
ramoncuabo@gmail.com
Profile  More than 9 years’ successful work experience in customer service
industry and with 3 years experience under the supportgroup.
 Gone thru development learning programs,and Quality Support trainings.
 Ability to motivate and supervisea numbers of customer service
specialists.
 Possess solid computer skills and can work on Network-based facilities and
other internet protocols.
 Proficientin using MicrosoftExcel,Power PointPresentation and Microsoft
Word.
 Capability to followdetailed and organized procedures.
 Proven initiativeand ability to work with minimal supervision.
Employment JPMorgan Chase & Co., CEBU, Philippines 2015 -
Present
Fraud Analyst
 Providingprompt and accurate solutions or maintenance for
customers card that has been declined on their transactions.
 Ensuringthe protection of the customers card against
possiblefraud transaction.
 Maintain professionalismunder all circumstances and
express empathy towards customer perspective and
understand diversity.
JPMorgan Chase & Co., CEBU, Philippines 2011 -
2014
Assistant Team Leader
 Covers the team in the absence of the Team Leader.
 Assuringthe teams productivity by making surethat they
were adhering with their schedules.
 Providereal time feedback and conduct quality coaching
sessions with the specialist.
 Communicate any organizational updates and changes in
company’s policy and procedures duringteam
huddle/meeting.
 Providesupport or assisttheteam with their calls and
intervene when necessary to aid them in resolving
customer’s issues.
 Attend to the team’s business needs in terms of reporting on
going issues and provideupdates in a timely manner.
 Recognize the team member accomplishments and
exceptional performance.
 Prepares EOD report of the team.

2. JPMorgan Chase & Co., MANILA, Philippines 2009 –
2011
Customer Service Specialist
 Maintain professionalismunder all circumstances and
express empathy towards customer perspective and
understand diversity.
 Providingprompt and accurateanswers,utilizingall
availableresources includingbank computer software
applicationsin a Windows environment.
 Identify and offer new opportunities and solutions by
evaluatingcustomers' financial needs and focusingon how
our company products can better serve their financial goals.
SITEL Customer Care Inc., MANILA, Philippines 2005 –
2009
Call Monitoring Specialist
 Prepares weekly quality auditreports.
 Monitor callsand providetimely and effective feedback to
ensure CSAT and quality compliancescores arebeingmet.
 Provides quality coachingsessionsand real timefeedback on
areas that needs development; and skillsthatneeds
enhancement for agents.
 Providetools and knowledge that helps agents in achieving
their goals.
 Facilitates internal and external calibration sessionswith the
clients.
 Provides supportto the accountoperations by identifying
opportunities for achievinghigh levels of positivecustomer
experience, and leadingthe process and quality efforts to
achievethem.
Education Polytechnic University of the Philippines,Bataan,Phil.
BS in Computer Data Processing Management
1999