Gavin Walker has over 10 years of experience in customer service and technical support roles. He is skilled in troubleshooting hardware and software issues, multi-tasking, and working well under pressure and deadlines. Currently he works as a Centricity/Tech Support Specialist at Vantage Health Plan, where he provides remote technical assistance and hardware support to local healthcare clinics. Previously he held customer service roles at CenturyLink and Best Buy.
1. GAVIN WALKERGAVIN WALKER
3808 Zuni St. ▪ Denver, CO 80211 ▪ (318)372-5633
Gavin55ua@hotmail.com
LinkedIn Page
PROFESSIONAL SUMMARY
Works well in challenging, fast-paced, high-stress and deadline-oriented environments,
individually or as part of a team.
Experienced in customer and employee relationships as well as technical support.
Knowledgeable in interpreting and analyzing data, documents, and creating detailed presentations.
Key Strengths and Competencies
▪ Multi-tasking skills ▪ Self Motivation ▪ Time Management
▪ Problem-Solving Expertise ▪ Flexibility/Adaptability ▪ Teamwork/Collaboration
▪ Leadership Skills ▪ Detail Driven ▪ Communication Skills
PROFESSIONAL EXPERIENCE
VANTAGE HEALTH PLAN, Monroe, LA
Centricity/Tech Support Specialist May 2015-Current
▪ Troubleshoot all customer/hardware issues for local healthcare clinics through calls, ticketing
and remote assistance.
▪ Skilled in guiding internal customers through difficult troubleshooting steps in a way that makes
it easy for the internal customer to understand.
▪ Visit healthcare clinics to assess hardware and address any concerns.
▪ Assist management in various projects.
▪ Responsible for the set-up of hardware support for new clinics.
▪ Excellent working relationship with peers and those I support to better understand their
technology needs.
▪ Proficient in all Microsoft applications.
CENTURYLINK, Monroe, LA
Customer Service Representative (Offline Support) October 2010-May 2015
▪ Managed workflow queue.
▪ Queues-Handling customer orders; completed and corrected orders to go out and be serviced.
▪ Performed Quality Checks before directories were sent to the press.
▪ Resolved customer complaints and issues through email.
▪ Skilled in company programs/systems.
▪ Worked with and without team to reach common goals.
BEST BUY, Monroe, LA
Customer Service March 2010-October 2010
▪ Worked in a fast paced environment to provide assistance to customers while driving sales.
▪ Troubleshot customer issues and answered questions to assist sales reps/customers.
▪ Worked as cashier, customer service rep & sales associate.
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EDUCATION
Linville High School, Graduated top of class with honors May 2005
ACHIEVEMENTS
Graduated Linville High School with Honors
REFERENCES
▪ Miss Nicole Shows, Sr. Process Analyst, CenturyLink, 100 CenturyLink Dr, Monroe, LA 71203
(318)355-5571.
▪ Mr. Jay Snell, Assistant Vice President, Marion State Bank, 718 Sterlington Hwy Farmerville,
LA 71241 (318)680-4839.
▪ Mrs. Cindy Johns, CenturyLink Manager Network SAP Application Planning & Support, 511
McCain Drive Monroe, LA 71203 (318)331-4077