Margaret Beck is seeking a new position that utilizes her skills in banking, client services, small business ownership, and marketing. She has 19 years of experience at ADP as a senior client support specialist and banking specialist. She also owned and operated an antiques business and daycare. She has a strong record of client satisfaction and mentoring associates.

1. Margaret A. Beck
317-313-2558
Maggiemae3546239@yahoo.com
I would like to participate, In a new vision in the Indianapolis Market. With an exciting
new position, that will allow me the opportunity to utilize my past and current skills,
experience as a small business owner, Sr. Banking Specialist, and SR. Client Services
Specialist with ADP.
Work Experience:
Automated Data Processing: May 1998 to the present-My Current position is a Sr.
Client Support Specialist IV with ADP. I am a member of the Up Market team working
with the large major account client base. I currently work directly as a moderator of our
sales escalation Hotline online. I am a Team leader in multiple facets of the position.
Here are some additional accomplishments.
• Collaborated with other ADP teams to manage the Client retention custom Care
clients when working the regional flex group. I have been assigned several clients to
assist with on a continued basis.
• Mentored multiple new associates in the past 19 years, I continue to mentor both
new and tenured associates. I mentor our clients using Bomgar applications.
• I support Major accounts for PCPW, Hr profile, Pay Expert Internet Products, I-
pay, I-reports, ADP Workforce Now, General Ledger Info-link, WGPS, and all other
products supported by the client service team. Knowledge of SAP, Access, Citrix Meta
frame, Oracle, and windows based products. Additionally I work with Time and labor,
HRB, Recruiting/onboarding all areas of ADP.
• Participated and presented to ADP client’s at the 2007 year end seminar in
Cincinnati, preparing best practices for year end. I was engaged in the 2009, 2010 and
2011 year end seminars as a support to our training team.
• I collaborated with our custom BES group to build and maintain Custom reports
as the top Majors Accounts leader in the Midwest during year end thru 2008.
• I collaborated with other teams to standardize the technical set up of ADP clients
with multiple co codes and merging information for cleaner formatting to bring them
inline for reporting purposes
• As a banking relationship specialist I worked directly with total pay and partnered
with the San Dimas tax center on approvals using Dunn and Bradstreet. Setting up
system requirements and working directly with the NBD, Bank One Merger. I partnered
with the Y2K committee for century turnover integrity.
• My client satisfaction survey stands at 97% thru my current Tenure.
Indy Post House Antiques/ d.b.a. J.C. Beck’s Auction Services: August of 1994 to
September 30, 2007. Part - Time
• The business was a family owned and operated.
• Accounting, bookkeeping, filing, advertising, data entry, antique research, and
clerical support where needed.
• I wrote the business prospectus for the Small Business Administration I
collaborated in conjunction with accountants and lawyers to build the prospectus that was
approved by National City Bank.

2. • Director of marketing, worked with building of website and maintaining it. I
planned and developed advertising for new business.
• Hosted 500 to 1000 guests every week on Friday evenings
• Hosted Charity Events to raise funds for churches, schools, and not for profit
organizations such as Indianapolis Public Schools, Warren Township Schools, and
Indianapolis Catholic Archdiocese School Systems
• Hosted Fun Auction for the Dan Young Family which is now Penske for 500
Mile Race.
Beck’s Daycare: June 1994 to May 1998.
• I owned and operated my own in-home daycare service.
• Achieved a state license and completed all contracts, bookkeeping, care-giving,
qualified to work with specials needs children.
• Participated with Physical Therapist from Noble Services to provide quality care.
I worked with special needs children, premature babies.
Imaging Office System’s: June 1992 to June 1994
• Customer service specialist/Receptionist dealing with service calls and supply
orders on a regular basis.
• Administrative sales secretary to 7 or more sales representatives and management
team with little supervision.
• I also did data entry in the alpha 4 environment as part of a records management
Team
Education
ADP:
• I have had approximately 19 years training in the banking and payroll industry.
• I went to Training thru ADP in Tampa, Florida for banking and in San Dimas,
California for tax filing.
• I achieved Sr. Banking Specialist in a short 2 years.
• A member of the client Services team for 17years. I am currently a SR. Client
Support Specialist –IV MA with the top Platinum Up Market Team in the
Midwest/Central Region out of Indianapolis.
• I have completed the APA – Pay Train Course. All credit hours go toward CPP
Certification and are college credit hours.
Exceptional Assistance Seminar: 0.6 college credits thru I.U.P.U.I. I learned more about
being a team player receive and show respect and how to be organized.
IUPUI – 105 hour accredited College Associate Hours to become a State certified Nurse
to give care in Hospital’s, nursing homes and medical field. I passed an 8 hour state test
for certification. August 1991.
Chatard High School: Graduated in 1984. Studied all required courses, including business
and accounting. Chatard is a private college prep school with excellent Credentials and is
located at 5858 Crittenden, Indianapolis, IN 46220