1. SANDRA BUCHMAN
CUSTOMER SERVICE/BANKING/OFFICE ADMINISTRATION
P: 281.881.9413 | E: SANDRA10121@GMAIL.COM| L: HTTPS://WWW.LINKEDIN.COM/PUB/SANDRA-BUCHMAN/B6/A4B/957
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POSITIVE MIND | POSITIVEVIBES | POSITIVE LIFE
SUMMARY:
As an office assistant for the City of Pasadena I required minimal training as I quickly absorbed the
responsibilities of my job description. I took the initiative in learning the issuing process of certificate of
occupancy in order to be a team player. The knowledge that I have acquired with the always helpful
inspectors allowed me to perform and accept duties that exceed the description of my job duties. The
customer service skills that I have acquired from the various jobs that I have accepted helped me explain
the reasons why we have these codes in the ordinance. The customer may not be happy with the answer
but at least walked away with the understanding and pleased that I took the time to explain it to them. I
have received severalaccommodations including one that was sent to the mayor.
As a bank teller for Wachovia I have gained extensive knowledge of utilizing time management skills while
having the added pressure of customers in line waiting. My extensive customer service skills helped me
maintain control of situations and able to change the overall experience my customers.
As a JP Morgan Chase Telephone Banker I have gained extensive knowledge of the banking system and
the importance of sales and time management process. I am skilled in all aspects of banking procedures
and will require minimal training.
As a Southwest Airlines Sales Agent with responsibilities as a Customer Care Representative and aiding
our Spanish speaking Passengers, it is imperative to be familiar with all aspects of our company. This
especially includes the Services Help Desk which you must stay in constant communication with your
partner for the day when answering the TTY line and processing rental cars and finding errors. I am
comfortable in communicating concerns and requesting help from all departments regardless of titles or
roles.
EXPERIENCE:
City of Pasadena Pasadena, TX | August 2008-November 2014
Permit Department-Office Assistant 1
§ Issued air conditioning, electrical, plumbing,sign and building permits
§ Extensive knowledge of City's Ordinances and able to relay them to the public
§ Searched and verified current licenses in TDLR,TSBPE,IECC
§ Issued apartment operating licenses, triplex operating licenses, duplex operating licenses, boiler
operating licenses, mobile home park operating licenses
§ Issue certificate of occupancy for existing buildings and new commercial, residential ,or mobile
home placements after verifying all inspections have been made and there are no outstanding re
-inspection fees
§ Efficiently and accurately relayed information as requested by inspectors via the radio or make
sure inspectors receive pertinent information at job sites
§ Understood the process and basic functions of Health,Engineering, Planning, Traffic,Public
Works, and Code Enforcement as projects often involve severaldepartments although they are
a separate entity
§ Back up for reviewing all notations were entered while verifying all departments that needed to
review the plans had done so. Verified the insurance and contractor registration was current,
prior to calling them to pick up plans.
§ Assigned as back up in verifying all cash,check and credit card transactions for the department
Wachovia Houston,TX | August 2007-August 2008
Bank Teller
§ Provided Customer Service by assessing customer banking needs

2. SANDRA BUCHMAN
CUSTOMER SERVICE/BANKING/OFFICE ADMINISTRATION
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POSITIVE MIND | POSITIVEVIBES | POSITIVE LIFE
§ Balanced cash drawers daily
§ Managed overnight commercial deposit vault
§ Maintained accounting of money orders
§ Maintained accounting of cashier checks
§ Listened to customer needs and concerns and gave resolutions
§ Trained in security procedures and federalrequirements
JP Morgan Chase Houston,TX | December 2006-December 2007
Telephone Banker 1
§ Excellent time management and multi-tasking skills
§ Knowledge of banking procedures
§ Articulated the difference between check, atm, teller, and ach transactions
§ Knowledge of stop payment procedures
Southwest Airlines Reservations Center Houston,TX | June 1996-June 2006
Reservations SalesAgent
§ Communicated with others easily
§ Excellent multi-tasking abilities
§ Efficient and Friendly under high pressure
§ Able to learn and apply new programs with ease
§ Friendly and Highly efficient Customer Care Representative
§ Learned the Services Desk which is responsible for processing rental cars and answering the
TTYline
§ Participated in bringing Southwest Legendary Customer Service to our Spanish speaking
customers for the past 6 yrs.
§ Aided allcustomers with ease and agility no matter what the circumstances.
EDUCATION
Dobie High School
Houston,TX
Academic Diploma
ORGANIZATIONS/ VOLUNTEER
Community Council- Participated in the March of Dimes.
Helped organize the Jerry Lewis Labor Day telethon.
Participated in the events with Rusk Elementary. Recruited
and committed my family physician to be "Santa"for the
Ronald McDonald House in Galveston. Participated with my
family in the American Cancer Society Relay.
PROFESSIONAL REFERENCES:
CONTACT COMPANY| TITLE PHONE
1. JAMYE SUTHERLAND
CITYOFPASADENAPERMIT SERVICESSUPERVISOR 713-475-4866
2. JAMES R GREGORY
CITYOF PASADENAINSPECTOR- COWORKER 281-330-5549