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Building the Ultimate HAM Sandwich
David Foxen, SAM Beast Consulting Ltd
Wisdom UK 2019
About Me
David Foxen
• ITAM Geek
• Founder, Tea Maker, Cleaner, Admin & Consultant for
SAM Beast Consulting Ltd
• 10 Years ITAM Experience (scary!)
• Father & Family Man
• Sport lover
• Amateur with a Nikon
• Wobbly Runner
!DISCLAIMER!
You will not learn how to make an actual ham sandwich…
sorry.
Monday morning, 09:00…
We’ve spent HOW much on
IT Assets this year?! No, no,
NO!
YOU need to sort this out
and manage our hardware
more effectively.. NOW!!
Grumpy CFO – Your Organisation
Current HAM Strategy
Ingredients for your HAM Sandwich
Scope
Process
Data
Management
Support
Education &
Communication
KPI
CSI
Success
Scope – What is an IT Asset?
Option 1 – by commercial value
Option 2 – by business criticality
Option 3 – by risk
Option 4 – it moves a lot
Option 5 – all of the above
1. Desktops
2. Laptops
3. Tablets
4. Mobile Phones
5. Servers
(physical)
6. Printers
7. Routers
8. Switches
9. Telephony
10. Other
Data
You will need…
• 1 x Inventory Data (SCCM/ITAM Export)
• 1 x Hardware Procurement Report (past 5 years)
• 1 x Mobile Procurement Report (including IMEI number)
• 1 x Active SIM report
• 2 x Disposal & Recycled Reports (hardware & mobiles)
• 3 x Rough costs for Hardware Lifecycle (hardware, mobiles & networks)
Data Findings
⮚ ‘Missing’ Assets
⮚ SIMs still active for leavers
⮚ Shadow IT Purchases
⮚ Non-Standard Assets
⮚ Users with multiple devices
⮚ Assets stored in cupboards
⮚ Security risks
⮚ Assets that have gone walkies with leavers…
Processes
To ensure you can keep making HAM sandwiches…
• Hardware / Mobile Requests
• Hardware / Mobile Recycling
• Hardware / Mobile Disposal
• Hardware / Mobile Replacement
• Lost/Stolen IT Assets
• Hardware / Mobile Leavers
• Network Asset Returns
Make sure you follow WEEE (waste electrical and electronic equipment)
regulations when disposing of hardware!
Management & Business Support
To make your HAM sandwich taste even better, you need management to…
• Vocally support & champion your Hardware Asset Management strategy
• Agree to overcome any internal re-charge related politics
• Support ITAM in the event of any breach of process/policy
• Resource ITAM appropriately(!)
Education & Communication – Culture Change!
Full program of…
• Webinars
• Posters
• Email campaign
• Drop-In Centers
• One-to-ones
• Monthly check-in
Make it personal and relevant to their business area!
Key Performance Indicators
Understanding the tastiness of your HAM…
• Monthly spend comparisons
• Number of assets reclaimed & re-used
• Number of assets correctly disposed of
• Stock levels for demand
• Inventory coverage percentage
• SLA times for new requests
• Customer satisfaction
Continual Service Improvement (CSI)
⮚ Asset Acceptance Form(s)
⮚ Asset Tagging technologies
⮚ Process Improvements
⮚ Customer Satisfaction
⮚ Internal Re-Charge Model
⮚ SLA targets
⮚ Recycle before buy!
⮚ Hardware as a Service
Shout about your success!
Questions?
Send me a nice email ☺ - david.foxen@sambeast.co.uk

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Wisdom UK 2019: Building the ultimate HAM sandwich - David Foxen

  • 1. Building the Ultimate HAM Sandwich David Foxen, SAM Beast Consulting Ltd Wisdom UK 2019
  • 2. About Me David Foxen • ITAM Geek • Founder, Tea Maker, Cleaner, Admin & Consultant for SAM Beast Consulting Ltd • 10 Years ITAM Experience (scary!) • Father & Family Man • Sport lover • Amateur with a Nikon • Wobbly Runner
  • 3. !DISCLAIMER! You will not learn how to make an actual ham sandwich… sorry.
  • 4. Monday morning, 09:00… We’ve spent HOW much on IT Assets this year?! No, no, NO! YOU need to sort this out and manage our hardware more effectively.. NOW!! Grumpy CFO – Your Organisation
  • 6. Ingredients for your HAM Sandwich Scope Process Data Management Support Education & Communication KPI CSI Success
  • 7. Scope – What is an IT Asset? Option 1 – by commercial value Option 2 – by business criticality Option 3 – by risk Option 4 – it moves a lot Option 5 – all of the above 1. Desktops 2. Laptops 3. Tablets 4. Mobile Phones 5. Servers (physical) 6. Printers 7. Routers 8. Switches 9. Telephony 10. Other
  • 8. Data You will need… • 1 x Inventory Data (SCCM/ITAM Export) • 1 x Hardware Procurement Report (past 5 years) • 1 x Mobile Procurement Report (including IMEI number) • 1 x Active SIM report • 2 x Disposal & Recycled Reports (hardware & mobiles) • 3 x Rough costs for Hardware Lifecycle (hardware, mobiles & networks)
  • 9. Data Findings ⮚ ‘Missing’ Assets ⮚ SIMs still active for leavers ⮚ Shadow IT Purchases ⮚ Non-Standard Assets ⮚ Users with multiple devices ⮚ Assets stored in cupboards ⮚ Security risks ⮚ Assets that have gone walkies with leavers…
  • 10. Processes To ensure you can keep making HAM sandwiches… • Hardware / Mobile Requests • Hardware / Mobile Recycling • Hardware / Mobile Disposal • Hardware / Mobile Replacement • Lost/Stolen IT Assets • Hardware / Mobile Leavers • Network Asset Returns Make sure you follow WEEE (waste electrical and electronic equipment) regulations when disposing of hardware!
  • 11. Management & Business Support To make your HAM sandwich taste even better, you need management to… • Vocally support & champion your Hardware Asset Management strategy • Agree to overcome any internal re-charge related politics • Support ITAM in the event of any breach of process/policy • Resource ITAM appropriately(!)
  • 12. Education & Communication – Culture Change! Full program of… • Webinars • Posters • Email campaign • Drop-In Centers • One-to-ones • Monthly check-in Make it personal and relevant to their business area!
  • 13. Key Performance Indicators Understanding the tastiness of your HAM… • Monthly spend comparisons • Number of assets reclaimed & re-used • Number of assets correctly disposed of • Stock levels for demand • Inventory coverage percentage • SLA times for new requests • Customer satisfaction
  • 14. Continual Service Improvement (CSI) ⮚ Asset Acceptance Form(s) ⮚ Asset Tagging technologies ⮚ Process Improvements ⮚ Customer Satisfaction ⮚ Internal Re-Charge Model ⮚ SLA targets ⮚ Recycle before buy! ⮚ Hardware as a Service
  • 15. Shout about your success!
  • 17. Send me a nice email ☺ - david.foxen@sambeast.co.uk