The document provides guidance on building an effective hardware asset management (HAM) strategy, which is likened to building the ultimate ham sandwich. It outlines key ingredients for a HAM strategy, including defining asset scope, collecting inventory and procurement data, establishing processes for requests, returns, and disposal, gaining management support, implementing education and communication programs, monitoring key performance indicators, and continually improving the strategy. The goal is to help organizations more effectively manage IT assets and hardware spending.

1. Building the Ultimate HAM Sandwich
David Foxen, SAM Beast Consulting Ltd
Wisdom UK 2019

2. About Me
David Foxen
• ITAM Geek
• Founder, Tea Maker, Cleaner, Admin & Consultant for
SAM Beast Consulting Ltd
• 10 Years ITAM Experience (scary!)
• Father & Family Man
• Sport lover
• Amateur with a Nikon
• Wobbly Runner

3. !DISCLAIMER!
You will not learn how to make an actual ham sandwich…
sorry.

4. Monday morning, 09:00…
We’ve spent HOW much on
IT Assets this year?! No, no,
NO!
YOU need to sort this out
and manage our hardware
more effectively.. NOW!!
Grumpy CFO – Your Organisation

5. Current HAM Strategy

6. Ingredients for your HAM Sandwich
Scope
Process
Data
Management
Support
Education &
Communication
KPI
CSI
Success

7. Scope – What is an IT Asset?
Option 1 – by commercial value
Option 2 – by business criticality
Option 3 – by risk
Option 4 – it moves a lot
Option 5 – all of the above
1. Desktops
2. Laptops
3. Tablets
4. Mobile Phones
5. Servers
(physical)
6. Printers
7. Routers
8. Switches
9. Telephony
10. Other

8. Data
You will need…
• 1 x Inventory Data (SCCM/ITAM Export)
• 1 x Hardware Procurement Report (past 5 years)
• 1 x Mobile Procurement Report (including IMEI number)
• 1 x Active SIM report
• 2 x Disposal & Recycled Reports (hardware & mobiles)
• 3 x Rough costs for Hardware Lifecycle (hardware, mobiles & networks)

9. Data Findings
⮚ ‘Missing’ Assets
⮚ SIMs still active for leavers
⮚ Shadow IT Purchases
⮚ Non-Standard Assets
⮚ Users with multiple devices
⮚ Assets stored in cupboards
⮚ Security risks
⮚ Assets that have gone walkies with leavers…

10. Processes
To ensure you can keep making HAM sandwiches…
• Hardware / Mobile Requests
• Hardware / Mobile Recycling
• Hardware / Mobile Disposal
• Hardware / Mobile Replacement
• Lost/Stolen IT Assets
• Hardware / Mobile Leavers
• Network Asset Returns
Make sure you follow WEEE (waste electrical and electronic equipment)
regulations when disposing of hardware!

11. Management & Business Support
To make your HAM sandwich taste even better, you need management to…
• Vocally support & champion your Hardware Asset Management strategy
• Agree to overcome any internal re-charge related politics
• Support ITAM in the event of any breach of process/policy
• Resource ITAM appropriately(!)

12. Education & Communication – Culture Change!
Full program of…
• Webinars
• Posters
• Email campaign
• Drop-In Centers
• One-to-ones
• Monthly check-in
Make it personal and relevant to their business area!

13. Key Performance Indicators
Understanding the tastiness of your HAM…
• Monthly spend comparisons
• Number of assets reclaimed & re-used
• Number of assets correctly disposed of
• Stock levels for demand
• Inventory coverage percentage
• SLA times for new requests
• Customer satisfaction

14. Continual Service Improvement (CSI)
⮚ Asset Acceptance Form(s)
⮚ Asset Tagging technologies
⮚ Process Improvements
⮚ Customer Satisfaction
⮚ Internal Re-Charge Model
⮚ SLA targets
⮚ Recycle before buy!
⮚ Hardware as a Service

15. Shout about your success!

16. Questions?

17. Send me a nice email ☺ - david.foxen@sambeast.co.uk