Making ITAM Stick – a blue print for organizational change: Kylie Fowler, ITAM Intelligence. (ITAM Review Annual Conference Australia 2018).

1. The ITAM Review Australia Conference 2018
Making ITAM Stick
Kylie Fowler, Principal Consultant

2. The ITAM Review Australia Conference 2018
Background and aim of the workshop
Good ITAM / SAM requires change and change is
always difficult!
3 conferences - 3 workshops – an exploration of how we can
“Make Change Stick”
A Webinar and ITAM Review Article will be produced based on
the findings of the workshops
This Photo by Unknown Author is
licensed under CC BY-SA

3. The ITAM Review Australia Conference 2018
Structure of Workshop
The workshop will be in 3 parts
• Presentation – why improving ITAM is so hard
• Round table discussions
• Roundtable feedback to the group

4. The ITAM Review Australia Conference 2018
Chatham House Rule
“When a meeting, or part thereof, is held under the Chatham House Rule,
participants are free to use the information received, but neither the identity
nor the affiliation of the speaker(s), nor that of any other participant, may be
revealed.”
https://www.chathamhouse.org/chatham-house-rule
Please be careful when tweeting!

5. The ITAM Review Australia Conference 2018
Why is IT Asset Management so hard?
Improving ITAM requires change to a large number of
processes and controls
• ITAM is a Management System, not a process

6. The ITAM Review Australia Conference 2018
What is a Management System?
• A process:
– Produces results through work
being done in the process
– Processes produce outputs
– Process owners manage
process outputs
• Credit: Transition Support website
• A Management System:
– Produces results through the
interaction of processes
– Systems create outcomes
– System Managers manage
outcomes
“A Management System is the way in which an organisation manages the
inter-related parts of its business to achieve its objectives”
Definition from ISO.org
A process fries the eggs, but a
management system is what
ensures you receive your full
English at your local greasy spoon!
This Photo by Unknown Author is licensed under CC BY-NC-SA

7. The ITAM Review Australia Conference 2018
IT Asset Management System
ISO19770-1:2017 recognises that ITAM is a
management system not a process
• Most “ITAM” processes are owned and operated by other parts
of IT
ITIL Guide to Software and IT Asset Management, Bicket and Rudd 2018
Solutions Design /
Business Analysis
Development teams
Procurement
Development teams Development teams
Service Desk /
Application Support /
Infrastructure teams
Operations /
Application
Management
Project Project

8. The ITAM Review Australia Conference 2018
What is the process of change?
ITAM improvement relies upon a series of small
changes to drive improvements in outcomes
• Identify the change required
• Build a business case / momentum for the change
• Implement the change
• Review and assess the change to ensure it achieves your
objectives
• Reinforce the change
The new way of working becomes a habit – you know you’ve won
when the ‘new’ way of working is now the ‘old’ way of working
when next you need to implement a change!

9. The ITAM Review Australia Conference 2018
Workshop
Aim: identify techniques and lessons learned for other
IT Asset Managers
Split into 4 groups
• Take 5 minutes for each aspect of the change process
• Using your experience of ITAM, consider:
- What challenges you have faced?
- What have you done well?
- What worked well?
- What didn’t go so well?
- How would you do things differently?
(25 Mins)

10. The ITAM Review Australia Conference 2018
1. How do you identify the
changes required
- What challenges you have faced?
- What techniques worked well?
- What didn’t go so well?
- How would you do things differently?
Workshop

11. The ITAM Review Australia Conference 2018
2. How do you build a business case
or momentum for change?
- What challenges you have faced?
- What techniques worked well?
- What didn’t go so well?
- How would you do things differently?
Workshop

12. The ITAM Review Australia Conference 2018
3. How do you implement changes
- What challenges you have faced?
- What techniques worked well?
- What didn’t go so well?
- How would you do things differently?
Workshop

13. The ITAM Review Australia Conference 2018
4. How do you review and assess
changes to ensure they are
achieving your objectives
- What challenges you have faced?
- What techniques worked well?
- What didn’t go so well?
- How would you do things differently?
Workshop

14. The ITAM Review Australia Conference 2018
5. How do you reinforce changes
- What challenges you have faced?
- What techniques worked well?
- What didn’t go so well?
- How would you do things differently?
Workshop

15. The ITAM Review Australia Conference 2018
Feedback Session
Topics (4 mins each)
Focus on techniques and lessons for other asset
managers
1. Identify the change required
2. Build a business case / momentum for the
change
3. Implement the change
4. Review and assess the change
5. Reinforce the change
- What are the challenges?
- What techniques worked well?
- What didn’t go so well?
- How would you do things differently?

16. The ITAM Review Australia Conference 2018
Thank You