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The ITAM Review Australia Conference 2018
Making ITAM Stick
Kylie Fowler, Principal Consultant
The ITAM Review Australia Conference 2018
Background and aim of the workshop
Good ITAM / SAM requires change and change is
always difficult!
3 conferences - 3 workshops – an exploration of how we can
“Make Change Stick”
A Webinar and ITAM Review Article will be produced based on
the findings of the workshops
This	Photo	by	Unknown	Author	is	
licensed	under	CC	BY-SA
The ITAM Review Australia Conference 2018
Structure of Workshop
The workshop will be in 3 parts
•  Presentation – why improving ITAM is so hard
•  Round table discussions
•  Roundtable feedback to the group
The ITAM Review Australia Conference 2018
Chatham House Rule
“When	a	meeting,	or	part	thereof,	is	held	under	the	Chatham	House	Rule,	
participants	are	free	to	use	the	information	received,	but	neither	the	identity	
nor	the	affiliation	of	the	speaker(s),	nor	that	of	any	other	participant,	may	be	
revealed.”
https://www.chathamhouse.org/chatham-house-rule
Please be careful when tweeting!
The ITAM Review Australia Conference 2018
Why is IT Asset Management so hard?
Improving ITAM requires change to a large number of
processes and controls
•  ITAM is a Management System, not a process
The ITAM Review Australia Conference 2018
What is a Management System?
•  A process:
–  Produces results through work
being done in the process
–  Processes produce outputs
–  Process owners manage
process outputs
•  Credit:	Transition	Support	website	
•  A Management System:
–  Produces results through the
interaction of processes
–  Systems create outcomes
–  System Managers manage
outcomes
“A Management System is the way in which an organisation manages the
inter-related parts of its business to achieve its objectives”
Definition from ISO.org
A process fries the eggs, but a
management system is what
ensures you receive your full
English at your local greasy spoon!
This Photo by Unknown Author is licensed under CC BY-NC-SA
The ITAM Review Australia Conference 2018
IT Asset Management System
ISO19770-1:2017 recognises that ITAM is a
management system not a process
•  Most “ITAM” processes are owned and operated by other parts
of IT
ITIL	Guide	to	Software	and	IT	Asset	Management,	Bicket	and	Rudd	2018	
Solutions	Design	/	
Business	Analysis	
Development	teams	
Procurement	
Development	teams	Development	teams	
Service	Desk	/	
Application	Support	/	
Infrastructure	teams	
Operations	/	
Application	
Management	
Project	 Project
The ITAM Review Australia Conference 2018
What is the process of change?
ITAM improvement relies upon a series of small
changes to drive improvements in outcomes
•  Identify the change required
•  Build a business case / momentum for the change
•  Implement the change
•  Review and assess the change to ensure it achieves your
objectives
•  Reinforce the change
The new way of working becomes a habit – you know you’ve won
when the ‘new’ way of working is now the ‘old’ way of working
when next you need to implement a change!
The ITAM Review Australia Conference 2018
Workshop
Aim: identify techniques and lessons learned for other
IT Asset Managers
Split into 4 groups
•  Take 5 minutes for each aspect of the change process
•  Using your experience of ITAM, consider:
-  What challenges you have faced?
-  What have you done well?
-  What worked well?
-  What didn’t go so well?
-  How would you do things differently?
(25 Mins)
The ITAM Review Australia Conference 2018
1.  How do you identify the
changes required
-  What challenges you have faced?
-  What techniques worked well?
-  What didn’t go so well?
-  How would you do things differently?
Workshop
The ITAM Review Australia Conference 2018
2. How do you build a business case
or momentum for change?
-  What challenges you have faced?
-  What techniques worked well?
-  What didn’t go so well?
-  How would you do things differently?
Workshop
The ITAM Review Australia Conference 2018
3. How do you implement changes
-  What challenges you have faced?
-  What techniques worked well?
-  What didn’t go so well?
-  How would you do things differently?
Workshop
The ITAM Review Australia Conference 2018
4. How do you review and assess
changes to ensure they are
achieving your objectives
-  What challenges you have faced?
-  What techniques worked well?
-  What didn’t go so well?
-  How would you do things differently?
Workshop
The ITAM Review Australia Conference 2018
5. How do you reinforce changes
-  What challenges you have faced?
-  What techniques worked well?
-  What didn’t go so well?
-  How would you do things differently?
Workshop
The ITAM Review Australia Conference 2018
Feedback Session
Topics (4 mins each)
Focus on techniques and lessons for other asset
managers
1.  Identify the change required
2.  Build a business case / momentum for the
change
3.  Implement the change
4.  Review and assess the change
5.  Reinforce the change
-  What are the challenges?
-  What techniques worked well?
-  What didn’t go so well?
-  How would you do things differently?
The ITAM Review Australia Conference 2018
Thank You

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Australia Conference 2018_Making ITAM Stick – a blue print for organizational change

  • 1. The ITAM Review Australia Conference 2018 Making ITAM Stick Kylie Fowler, Principal Consultant
  • 2. The ITAM Review Australia Conference 2018 Background and aim of the workshop Good ITAM / SAM requires change and change is always difficult! 3 conferences - 3 workshops – an exploration of how we can “Make Change Stick” A Webinar and ITAM Review Article will be produced based on the findings of the workshops This Photo by Unknown Author is licensed under CC BY-SA
  • 3. The ITAM Review Australia Conference 2018 Structure of Workshop The workshop will be in 3 parts •  Presentation – why improving ITAM is so hard •  Round table discussions •  Roundtable feedback to the group
  • 4. The ITAM Review Australia Conference 2018 Chatham House Rule “When a meeting, or part thereof, is held under the Chatham House Rule, participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed.” https://www.chathamhouse.org/chatham-house-rule Please be careful when tweeting!
  • 5. The ITAM Review Australia Conference 2018 Why is IT Asset Management so hard? Improving ITAM requires change to a large number of processes and controls •  ITAM is a Management System, not a process
  • 6. The ITAM Review Australia Conference 2018 What is a Management System? •  A process: –  Produces results through work being done in the process –  Processes produce outputs –  Process owners manage process outputs •  Credit: Transition Support website •  A Management System: –  Produces results through the interaction of processes –  Systems create outcomes –  System Managers manage outcomes “A Management System is the way in which an organisation manages the inter-related parts of its business to achieve its objectives” Definition from ISO.org A process fries the eggs, but a management system is what ensures you receive your full English at your local greasy spoon! This Photo by Unknown Author is licensed under CC BY-NC-SA
  • 7. The ITAM Review Australia Conference 2018 IT Asset Management System ISO19770-1:2017 recognises that ITAM is a management system not a process •  Most “ITAM” processes are owned and operated by other parts of IT ITIL Guide to Software and IT Asset Management, Bicket and Rudd 2018 Solutions Design / Business Analysis Development teams Procurement Development teams Development teams Service Desk / Application Support / Infrastructure teams Operations / Application Management Project Project
  • 8. The ITAM Review Australia Conference 2018 What is the process of change? ITAM improvement relies upon a series of small changes to drive improvements in outcomes •  Identify the change required •  Build a business case / momentum for the change •  Implement the change •  Review and assess the change to ensure it achieves your objectives •  Reinforce the change The new way of working becomes a habit – you know you’ve won when the ‘new’ way of working is now the ‘old’ way of working when next you need to implement a change!
  • 9. The ITAM Review Australia Conference 2018 Workshop Aim: identify techniques and lessons learned for other IT Asset Managers Split into 4 groups •  Take 5 minutes for each aspect of the change process •  Using your experience of ITAM, consider: -  What challenges you have faced? -  What have you done well? -  What worked well? -  What didn’t go so well? -  How would you do things differently? (25 Mins)
  • 10. The ITAM Review Australia Conference 2018 1.  How do you identify the changes required -  What challenges you have faced? -  What techniques worked well? -  What didn’t go so well? -  How would you do things differently? Workshop
  • 11. The ITAM Review Australia Conference 2018 2. How do you build a business case or momentum for change? -  What challenges you have faced? -  What techniques worked well? -  What didn’t go so well? -  How would you do things differently? Workshop
  • 12. The ITAM Review Australia Conference 2018 3. How do you implement changes -  What challenges you have faced? -  What techniques worked well? -  What didn’t go so well? -  How would you do things differently? Workshop
  • 13. The ITAM Review Australia Conference 2018 4. How do you review and assess changes to ensure they are achieving your objectives -  What challenges you have faced? -  What techniques worked well? -  What didn’t go so well? -  How would you do things differently? Workshop
  • 14. The ITAM Review Australia Conference 2018 5. How do you reinforce changes -  What challenges you have faced? -  What techniques worked well? -  What didn’t go so well? -  How would you do things differently? Workshop
  • 15. The ITAM Review Australia Conference 2018 Feedback Session Topics (4 mins each) Focus on techniques and lessons for other asset managers 1.  Identify the change required 2.  Build a business case / momentum for the change 3.  Implement the change 4.  Review and assess the change 5.  Reinforce the change -  What are the challenges? -  What techniques worked well? -  What didn’t go so well? -  How would you do things differently?
  • 16. The ITAM Review Australia Conference 2018 Thank You