DevOps practices are being used by an increasing number of IT executives and teams across development, application support, and operations to increase the speed and quality of application deployments. Besides technology and process benefits, DevOps can drive significant business outcomes, and lead a bottoms up approach for transforming culture and organizational structures. This session will answer the following questions: - How do DevOps practices increase IT performance? - What metrics should I use to gauge success, and how should they be defined? - What role can application performance and analytics play in DevOps, and delivering business value? - How does DevOps transform the security, compliance, and audit conversation? This deck was originally presented at AppSphere 2015.

1. Transforming the Business:
The Role of DevOps
Stephen Elliot, IDC Vice President

2. Key Issues
• How do DevOps practices lead to high velocity IT performance?
• What metrics should be used to measure success, and how
should they be defined?
• What role can application performance and analytics play in DevOps,
and delivering business value
• How do DevOps practices transform the security, audit, and
compliance conversation?
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3. Do You Use DevOps Practices?
“IDC believes that DevOps will be adopted (in either practice or
discipline) by 80% of Global 1000 organizations by 2019.”
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Source: IDC DevOps MaturityScape research, 2014

4. John Kotter: 8-Steps to Change
1. Establish a sense of urgency
2. Create a guiding coalition
3. Create a vision for change
4. Communicate the vision to gain buy-in
5. Empower broad based change
6. Generate short-term wins
7. Never let up
8. Incorporate changes into the culture
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5. Using DevOps to Drive High Velocity IT
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• Drive a “Culture of Courage” through:
– Positive disruption
– Convince leaders with metrics and feedback
– Expect setbacks
– Create a DevOps community
– Collaboration: break down silos, create mutual objectives, and no-blame
– Curiosity: experiment, build, learn, innovate
– Courage: candor, challenge status quo, change agent

6. A Path Towards High Velocity IT: Applications
Analytics and Performance
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7. A Path Towards High Velocity IT: People
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“As tempting as it seems, you cannot reorganize your way
to continuous improvement and adaptiveness.
What is decisive is not the form of the organization, but how
people act and react.”
Mike Rother, Toyota Kata
Source: Joakim Hillberg, Pia Anhede, Revere AB, Sweden

8. A Path Towards High Velocity IT: Use Case
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Program
Director
Chief
Architect
Continuous Delivery
Core Team
Sustainability
Operations
Automation
Org Change
End State Model
PMO
Business Value Case (MVP)
Communication
Change management
Program Governance
Metrics
Adoption
Planning
Client Engagement
Best Practices
Checkpoints Tools
Rationalization
Automation
Dev/Ops/App Support/Security
Technical support
Process
Holistic and defined
Business engagement
Training
Stakeholder Identification
Security

9. Use Metrics that Matter to Drive
High Velocity IT
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10. A Path Towards High Velocity IT: Dashboards
and Scorecards
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Adoption Metrics
Program Metrics
Platform Process People
Speed Cost Quality
%ofadoption
%ofadoption
%ofadoption
Numberofunits
ofwork
CostperUnit
ofWork
Numberof
incidents
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

11. Measuring Value with DevOps
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Speed
• Number of enhancements or stories delivered
- How fast are we moving?
Cost
• Cost allocation analysis, number of changes made, customer impact
- How much?
Quality
• Incidents and downtime
- What’s the quality?
Adoption
• Process and platform adoption
- Who is transforming, and how?
Business Value
• Customer experience, revenue growth, compliance rates, etc.
- What’s the expected business outcome?

12. A DevOps Philosophy on Automation
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• Get the right information the right people
at the right time
• Find problems as fast as possible
• Don’t repeat mistakes
• Analyze from multiple angles
• Let people prove that you are wrong
• Help people help themselves
• Automate dumb work
• Keep it tailored
• Focus on the process
• Security: scanning and vulnerabilites

13. DevOps and Security, Audit, and Compliance
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Identify Problems
• Start with application scanning and document best practices (show what
changed). Defer to expertise and not authority.
Access
Management
• Develop privilege access management capabilities in the process, not paper
tracking through change management system.
Include Policies,
Iterate
• Static or dynamic, often content, transport, app or data centric policies.
Policies might not accommodate changes to operations. (Waterfall vs Agile)
Prevention and
Containment
• Separation/segregation of duties/prevent vulnerabilities or broken things.
There is always an audit protocol; ID, document, and determine the activities.
Communications
• They don’t know what you know, but want the same consistent and
reliable outcomes. Educate them on the outcomes in their language.

14. DevOps Benchmark Research
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http://Insight.9lenses.com/InsightClient/#/SingleLinkSignOn/jStCzonK2XU$

15. Executive Summary
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Use business and system metrics
Outcomes more important than outputs
Instrument everything
Democratize the data
Use DevOps practices

16. Thank You