Ayehu eyeShare Overview
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- Ayehu Software Technologies Ltd. offers a solution called Critical Situation Management (CSM) and eyeShare to automate problem resolution for organizations and reduce system downtime costs. - eyeShare automates the management of incidents, problems, and alerts by dynamically allocating people, processes, and procedures. It incorporates event management, people management, communication management, and IT operations management. - This solution aims to dramatically reduce resolution times, empower operators to resolve incidents more quickly, reduce escalations, capture audit trails, and provide a knowledge base to support incident and problem management.
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Ayehu eyeShare Overview
- 1. Ayehu Software Technologies Ltd. Critical Situation Management (CSM) Going beyond Run Book Automation Simplifying Problem Resolution ™
- 2. What is the Problem? Organizations Lose 3.6% of Annual Revenue to critical systems Downtime* People Service Levels Standards &Process Knowledge Infonetics * The Costs of Enterprise Downtime
- 6. The Value of eyeShare™ ™
- 8. Ayehu solution for IT operation end 2 end Critical Situation Management Physical, Virtual and cloud infrastructure Solution Architecture Agent Less
- 12. Interactive response eyeShare workflow involves human decisions thru interactive IVR, SMS and Email messaging
- 15. Thank You! www.ayehu.com Everything should be made as simple as possible, but not one bit simpler Albert Einstein, 1879-1955 Gabby Nizri, CEO E-mail: [email_address] Watch NOW demo online: www.ayehu.com/eyeShare_demo.html
Editor's Notes
- Data centers are looking to either simplify their environments or fill gaps with automation tools that enable half the staff to manage the same workload. The time is finally right for automation due to the complexity of IT infrastructures and taxing workloads of IT staff. IT process automation has been around as a concept for a long time, Because of the growing complexity of IT, data centers are looking to either simplify their environments or fill gaps with automation tools that enable half the staff to manage the same workload. High availability, disaster recovery and ITIL are all pushing data centers to seek operational efficiency gains, Using IT process automation tools to eliminate repetitive, manual processes is a good way to achieve that.
- Finding and fixing IT problems are time-consuming, labor-intensive manual and expensive processes. Existing management tools are good at monitoring devices and identifying problems, but lack the intelligence and local control to actively fix problems when they occur, forcing IT staff to perform routine administration and recovery tasks. Organization can reduces significantly their outages duration by as much as 70% by automating the isolation (detection & identification) and the resolution processes For successful problem resolution the keys are to have the right procedures to diagnose, analyze and resolve problems together with the proper staff & the relevant knowledge & processes.
- eyeShare focuses on reducing the MTTR of incidents & problems by automating the resolution process, It manages & orchestrates the Process, People and Procedures. Transaction failure monitored by OpTier CoreFirst initiates an alert that triggers eyeShare engine, providing an accurate procedure to manage the resolution process quickly & automatically in alignment to business policy eyeShare intelligent rules engine enable to analyze, track and correlate events in order to execute automated tasks/action scenarios. It dynamically find the appropriate process, solution and people while documenting each step during the resolution process. eyeShare dynamic workflow engine has the ability to create context‐based workflows that change branches on status (completed/failed) and data (computer name, path, string etc) and to run in multiple, concurrent branches of workflows, human decisions can be made, captured and automated during the workflow process. Central console for real time & Historical reporting, IT has a cross-wide view of the IT process automation on the business.
- eyeShare™ is the first end-to-end Critical Situation Management system its job is to Resolve & Recover from critical problems quickly! It has an intelligent capabilities that will actually work for you, You plan & design the results you want in eyeShare™, It will find out what to do where in your IT infrastructure and it will do it or it will go and ask your permission for some critical actions, but other than that it actually runs the job and what to do, follows through step by step process and documents all actions taken. eyeShare's automation engine technology, will actually figure things out, will much better align to company's business requests, work with a changing IT landscape and will integrate into all the ITIL operating processes. eyeShare™ incorporates four processes: Event Management - Captures, Analyzes, Classifies and dynamically learns event sources. People Management – Skills, Availability, Tasks, Knowledge. Communication management – Notify, Coordinate, Escalate, Report. IT Operations management – IT process Automation (ITPA), Integrate, Process Workflows, orchestrate. Combining these capabilities makes eyeShare™ Powerful & Flexible Solution for Incident, Problem in single package to simplify IT Operations management.
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- Manage & Control - A tailored dashboard for all levels of IT management allow "at a glance" control of the largest operations and ensure prompt escalation of critical IT situations. The Dashboard supports an on-line view of the overall incidents and their handling status, workflow processes and more...
- Automated Workflow Engine – The eyeShare graphic UI allows users to design dynamic workflows in the data center, and it runs on top of all popular command & control monitoring systems such HP OV & Service desk, BMC Patrol & Remedy, IBM Tivoli, Microsoft MOM/SMS/CRM, Symantec and many others.