ISO 19770 – How it’s changed and how it can benefit your business: Rory Canavan, SAM Charter (ITAM Review Annual Conference Australia 2018).

1. The ITAM Review Australia Conference 2018
ISO 19770-1: 2017 – How it's changed
and how it can benefit your business
Rory Canavan - SAM Charter

2. The ITAM Review Australia Conference 2018
Introduction
• ISO 19770-1: 2017 Features
• ISO 19770-1: 2017 Benefits
• ISO 19770-1: 2017 Advantages
• Prizes….. We have prizes!!

3. The ITAM Review Australia Conference 2018
2017 Edition Features
• It’s a good deal slimmer!
• It’s been re-designed as a Management Systems Standard
• It provides a high-level description of various ITAM Systems
entities
• PDCA (Deming Cycle for improved SAM Maturity/Accuracy)
• Outsourcing & Mixed Responsibilities
• Communications Plan
• Resources & Competence

4. The ITAM Review Australia Conference 2018
It’s a good deal slimmer!

5. The ITAM Review Australia Conference 2018
It’s a good deal slimmer!
Annex A – IT Asset Management Operation Processes & Objectives
Includes overviews of such processes as:
• Specification
• Acquisition
• Development
• Release
• Deployment
• Operation
• Retirement

6. The ITAM Review Australia Conference 2018
Management Systems Standard

7. The ITAM Review Australia Conference 2018
Management Systems Standard
Management System Standards in ISO are based on the following core structure:
• Scope
• Normative References
• Terms and Definitions
• Context of the Organisation
• Leadership
• Planning
• Support
• Operation
• Performance Evaluation
• Improvement

8. The ITAM Review Australia Conference 2018
This section provides a high-level description of various ITAM Systems
entities
Pop Quiz: Name a system…..
Entity Terminology (Section 3)

9. The ITAM Review Australia Conference 2018
Question…..
Could you describe your SAM scope in two sentences or less?
Have a go amongst yourselves…..
(3 mins – then prepare to share)

10. The ITAM Review Australia Conference 2018
PDCA – Deming Cycle
PDCA (Deming Cycle for improved SAM Maturity/Accuracy)

11. The ITAM Review Australia Conference 2018
Outsourcing & Mixed Responsibilities
• Your best friends here are:
• Your scope (Statement of Applicability)
• Your processes
• Your RACI Chart (Please visit:
https://www.samcharter.com/whitepapers/ for a RACI Chart
aligned to our Process Kit)

12. The ITAM Review Australia Conference 2018
Communications Plan
Your best friends when constructing such a plan are:
• Who? (are we communicating with?)
• What? (are we telling them?)
• When? (are we telling them?)
• Why? (are we telling them?)
• How? (are we telling them?)
Consider this question-grid for both project and BAU (Business As
Usual) – plug into your RACI Chart (top tip!)

13. The ITAM Review Australia Conference 2018
Resources & Competence
We don’t just check our ITAM tools for accuracy, we also look at:
• Process Performance
• Personnel Performance
• (Licensing model changes)
• Business Changes
Changes to our scope and/or staff can result in demands for more
money

14. The ITAM Review Australia Conference 2018
Questions:
What kind of reports are you currently producing for the business?
What kind of reports would you like to produce?
What kind of reports would you produce if you stepped up to the
next level of your SAM maturity curve?

15. The ITAM Review Australia Conference 2018
2017 Edition: Benefits
• Best-practice ITAM is scalable
• Best-practice ITAM is customizable
• Best-practice ITAM can be as Lean/Agile as you want it to be

16. The ITAM Review Australia Conference 2018
2017 Edition: Advantages
• Tick-box SAM is no more!
• Standardisation can be used to right-fit SAM to your
organisation
• Alignment to other IT disciplines in the ISO family will be easier
to implement (ISO 20000, ISO 27001, ISO 31000)
• Alignment to other business disciplines in the business family
will be easier to implement (ISO 9001, ISO 14001)
• Use-cases (should) get flushed out

17. The ITAM Review Australia Conference 2018
In Summary
The biggest changes are:
• It’s a Management Systems Standard J
• Statement of Applicability (Scope) J
• It’s not just SAM - it’s ITAM J
• No more ripping off of Service Management J
• You have to think about what you are doing! J J J
• As-a-Service can be integrated J
• Software Recycling doesn’t feature as prominently as I would
like L

18. The ITAM Review Australia Conference 2018
Thank You