Australia Conference 2018_How to be a SaaS manager – tools, people and processes to get you a slice of $300m cost savings
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How to be a SaaS manager – tools, people and processes to get you a slice of $300m cost savings: AJ Witt, The ITAM Review (ITAM Review Annual Conference Australia 2018)
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Australia Conference 2018_How to be a SaaS manager – tools, people and processes to get you a slice of $300m cost savings
- 1. The ITAM Review AUS Conference 2018 How to be a SaaS Manager – tools, processes, and people to grab your share of AU$50bn AJ Witt, Industry Analyst, The ITAM Review
- 2. The ITAM Review AUS Conference 2018 About Me • Former IT Asset Manager • Now Industry Analyst for the ITAM Review • Focused on SaaS Management & ITAM Tooling
- 3. The ITAM Review AUS Conference 2018 Agenda • Overview • The Challenge • The Requirement • The Solution • Market Review
- 4. The ITAM Review AUS Conference 2018 Overview $150BN PA SPEND BY 2020 45% OF SOFTWARE SPENDING BY 2021 37% OF SPEND IS WASTED
- 5. The ITAM Review AUS Conference 2018 The Challenge SAAS SPRAWL DECENTRALISED PURCHASING DISCOVERY SECURITY & COMPLIANCE
- 6. The ITAM Review AUS Conference 2018 Why should we be involved? RISK VERSUS COST MOTIVATIONS SKILLS
- 7. The ITAM Review AUS Conference 2018 Risk vs Cost
- 8. The ITAM Review AUS Conference 2018 Risk vs Cost Zero Compliance risk? No underlicensing No Audits But what about cost? Minimum spends No true-downs Multiple contracts Unused accounts Edition-sizing Leavers Deployment lag
- 9. The ITAM Review AUS Conference 2018 Motivations & Skills • Departments don’t manage SaaS costs • ”We can just switch it off” • They may try to shift the cost to IT in Year 2 • They don’t have the tools • We do!
- 10. The ITAM Review AUS Conference 2018 What do you need? People Analysts Managers Process Procurement Compliance Financial Management Tools Discovery Optimisation Automation
- 11. The ITAM Review AUS Conference 2018 Stakeholder Engagement Everyone is potentially a stakeholder They’re not like internal IT stakeholders Understand their motivations
- 12. The ITAM Review AUS Conference 2018 SaaS Optimisation Operations REPORT MONITOR AGGREGATE
- 13. The ITAM Review AUS Conference 2018 SaaS Discovery Methods • API • Expenses/Accounts Payable • Single Sign On (SSO) • Inventory Agent/Browser plugin • Web Proxy/Endpoint • App Permissions
- 14. The ITAM Review AUS Conference 2018 Discovery Challenges • Privacy • BYOD • Browser-native vs Dedicated application • Proxy bypass • AP/Expenses system compatibility • Agent/Browser Plugin deployment • Core vs peripheral functionality • API availability/complexity • SaaS Provider resistance See https://bit.ly/SaaSDiscovery for more details
- 15. The ITAM Review AUS Conference 2018 Discovery Challenges Discovery Methodology Privacy BYOD Proxy Bypass Browser-native applications Dedicated applications AP/Expenses System access Agent/Browser Plugin Deployment API Availability InventoryAgent/Browser Plugin R R G G G G A G API G G G G G G G R App Permissions G G G G G G G R CASB A R R G G G G G Expenses/AP G G G G G R G G Web Proxy/Endpoint R R R G A G A G SSO G G G G G G G R Challenge
- 16. The ITAM Review AUS Conference 2018 Market Overview The SaaS Management market has seen • Several similar new entrants since early 2017 • Two acquisitions of startups by established players • Innovation in approach to inventory and discovery • Rapid product delivery by established SAM tool vendors What’s next? • Further acquisitions • Rapid growth • Rationalisation among startups • Further innovation, particularly around BYOD & Privacy
- 17. The ITAM Review AUS Conference 2018 Vendors
- 18. The ITAM Review AUS Conference 2018 Questions?
- 19. The ITAM Review AUS Conference 2018 Thank You