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![Supporting Research
[1] “Change Management That Pays,” McKinsey Quarterly, 2002.
[2] Integrating, People, Process and Technology. by Anton, Petouhoff and Schwartz, Santa Maria, CA: The
Anton Press, 2003.
[3] Boston Consulting Group. (2003). Research study. In Integrating, People, Process and Technology. by
Anton, Petouhoff and Schwartz, Santa Maria, CA: The Anton Press, 2003.
[4] Ulfelder, Steve. (2001). “Six Ways I.T. Projects Fail And How You Can Avoid Them.” Darwin magazine.
Retrieved June 2001, http://www.darwinmag.com/read/060101/dirty.html.
[5] Myron, David. (2003). “6 Barriers to CRM Success And How to Overcome Them.” DestinationCRM.com,
August. Retrieved from http://www.destinationcrm.com/articles/default.asp?articleid=3316.
[6] “Software Disasters Are Often People Problems.” Retrieved Tuesday, October 5th, 2004, CNN.com.
[7] Research study by Bain Consulting Group. Integrating, People, Process and Technology. by Anton,
Petouhoff and Schwartz, Santa Maria, CA: The Anton Press.
[8] Ibid. Research study by Forrester Group.
[9] ProSci. (2003). “Best Practices in Change Management.”
[10] AMR Research Report, 2003.
[11] Change Management Case Studies, Hitachi Consulting.](https://image.slidesharecdn.com/wheelhouse360degrees-131213114037-phpapp01/85/Wheelhouse-360-Degree-Operational-Systems-Development-8-320.jpg)
Uploaded byMichael "Lucky" LaChance
Wheelhouse 360 Degree Operational Systems Development
The document outlines the '360 degree operational systems development' approach, emphasizing continuous performance improvement through process optimization, system integration, and effective change management. Key steps include assessing capabilities, documenting processes, and managing technology requirements to enhance operational efficiency. The importance of engagement, training, and customization in achieving successful outcomes is also highlighted.
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Wheelhouse 360 Degree Operational Systems Development
- 1. “360 Degree OperationalSystems Development” Continuously Improving Performance wheelhouse
- 2. The Wheelhouse SystemsDevelopment Approach Optimum Value Flat Fees Embedded Process Optimization Operational Efficiency Team Member System Integration Process Adoption
- 3. Purposeful and EffectiveChange is our Wheelhouse Decision: Planning Set objectives Assess capabilities Develop options with KPIs Assess options, solutions and vendors Estimate resources Proceed with recommended COA Adapt COA (s) and re-present Delay Standardize Processes: Review process metrics, data sets, sources Set new metrics, Document new process Communicate changes Build standardized process reports Consult Understand the environment and market Understand key business drivers Understand key business performance indicators Agree to engagement scope Document current processes Discuss and back-brief observations Implement / Manage Technology Requirements: Manage Change: Communicate Train Assess Install & configure (or manage IT vendor) Customize as needed Integrate systems and data sets Test Document
- 4. Are you Facing toSuccess? People Process Systems • Does everyone know the 5 W’s • Do you have a complete process vision? • Do you have a complete System Vision? • Is your team engaged? • Are Company Processes documented? • Have you customized inefficiency? • Are your employees trained? • Are Sub-Systems disconnected? • Do you have large amounts of data to manage? • Do you fight a caustic culture? • Did your system “just happened” • Do you enter the same data over and over? • Is your operation disciplined? • Have you Documented Procedures? • Have you tried to solve a Mgt issue with Tech? • Are your best people discouraged? • Do you have Measures of Performance? • Does your data lack integrity & consistency? • Do you operate as a team? • Do you have Process Stewards • Do you have a systems steward?
- 5. Click Mouse toReveal Animation Wheelhouse Comparison Post Deployment Implementation Discovery Decision Consultant Wheelhouse Software Validates your assessment Discovers your needs with you Sets your expectations Hourly projects Canned solutions Observations Recommendations IT implementation Flat fee Manages change process Custom solutions Documentation package Recommendations IT implementation Training support package Lead trainer Reporting package Success metrics Hourly customizations IT implementation Customizations •McKinsey Quarterly 2002 •Poor change management results in a 65¢ loss on every $1 spent •Excellent change management results in $43 returned for every $1 invested Canned solution Moderate adoption Mgt homework: Mgt questions Inconsistent systems Return Custom system High adoption Documentation On call support One on one training Rpt customizations Business partner Return Software Low adoption IT help desk
- 6. Can You AffordNot to Use Wheelhouse?
- 7. Contact : MichaelA. “Lucky” LaChance 131 Third Ave N, Suite 203 Franklin, TN 36064 mlachance@wheelhouse-llc.com 615.567.4200 | c 615.509.0749 360 Degree Development 360 Solutions 7 wheelhouse
- 8. Supporting Research [1] “ChangeManagement That Pays,” McKinsey Quarterly, 2002. [2] Integrating, People, Process and Technology. by Anton, Petouhoff and Schwartz, Santa Maria, CA: The Anton Press, 2003. [3] Boston Consulting Group. (2003). Research study. In Integrating, People, Process and Technology. by Anton, Petouhoff and Schwartz, Santa Maria, CA: The Anton Press, 2003. [4] Ulfelder, Steve. (2001). “Six Ways I.T. Projects Fail And How You Can Avoid Them.” Darwin magazine. Retrieved June 2001, http://www.darwinmag.com/read/060101/dirty.html. [5] Myron, David. (2003). “6 Barriers to CRM Success And How to Overcome Them.” DestinationCRM.com, August. Retrieved from http://www.destinationcrm.com/articles/default.asp?articleid=3316. [6] “Software Disasters Are Often People Problems.” Retrieved Tuesday, October 5th, 2004, CNN.com. [7] Research study by Bain Consulting Group. Integrating, People, Process and Technology. by Anton, Petouhoff and Schwartz, Santa Maria, CA: The Anton Press. [8] Ibid. Research study by Forrester Group. [9] ProSci. (2003). “Best Practices in Change Management.” [10] AMR Research Report, 2003. [11] Change Management Case Studies, Hitachi Consulting.