Wheelhouse helps companies continuously improve their processes and systems to achieve optimal efficiency. According to McKinsey Quarterly 2002, Poor change management results in a 65¢ loss on every $1 spent, whereas, excellent change management results in $43 returned for every $1 invested.

1. “360 Degree Operational Systems Development”
Continuously Improving Performance
wheelhouse

2. The Wheelhouse Systems Development Approach
Optimum
Value
Flat Fees
Embedded
Process
Optimization
Operational
Efficiency
Team Member
System
Integration
Process
Adoption

3. Purposeful and Effective Change is our Wheelhouse
Decision:
Planning
Set objectives
Assess capabilities
Develop options with KPIs
Assess options, solutions and vendors
Estimate resources
Proceed with recommended COA
Adapt COA (s) and re-present
Delay
Standardize Processes:
Review process metrics, data sets, sources
Set new metrics,
Document new process
Communicate changes
Build standardized process reports
Consult
Understand the environment and market
Understand key business drivers
Understand key business performance indicators
Agree to engagement scope
Document current processes
Discuss and back-brief observations
Implement / Manage Technology Requirements:
Manage Change:
Communicate
Train
Assess
Install & configure (or manage IT vendor)
Customize as needed
Integrate systems and data sets
Test
Document

4. Are you Facing
to Success?
People
Process
Systems
•
Does everyone know the 5 W’s
•
Do you have a complete process vision?
•
Do you have a complete System Vision?
•
Is your team engaged?
•
Are Company Processes documented?
•
Have you customized inefficiency?
•
Are your employees trained?
•
Are Sub-Systems disconnected?
•
Do you have large amounts of data to manage?
•
Do you fight a caustic culture?
•
Did your system “just happened”
•
Do you enter the same data over and over?
•
Is your operation disciplined?
•
Have you Documented Procedures?
•
Have you tried to solve a Mgt issue with Tech?
•
Are your best people discouraged?
•
Do you have Measures of Performance?
•
Does your data lack integrity & consistency?
•
Do you operate as a team?
•
Do you have Process Stewards
•
Do you have a systems steward?

5. Click Mouse to Reveal Animation
Wheelhouse Comparison
Post Deployment
Implementation
Discovery
Decision
Consultant
Wheelhouse
Software
Validates your
assessment
Discovers
your needs
with you
Sets your
expectations
Hourly projects
Canned solutions
Observations
Recommendations
IT implementation
Flat fee
Manages change process
Custom solutions
Documentation package
Recommendations
IT implementation
Training support package
Lead trainer
Reporting package
Success metrics
Hourly customizations
IT implementation
Customizations
•McKinsey Quarterly 2002
•Poor change management results in a 65¢ loss on every $1 spent
•Excellent change management results in $43 returned for every $1 invested
Canned solution
Moderate adoption
Mgt homework:
Mgt questions
Inconsistent systems
Return
Custom system
High adoption
Documentation
On call support
One on one training
Rpt customizations
Business partner
Return
Software
Low adoption
IT help desk

6. Can You Afford Not to Use Wheelhouse?

7. Contact : Michael A. “Lucky” LaChance
131 Third Ave N, Suite 203
Franklin, TN 36064
mlachance@wheelhouse-llc.com
615.567.4200 | c 615.509.0749
360 Degree Development
360 Solutions
7
wheelhouse

8. Supporting Research
[1] “Change Management That Pays,” McKinsey Quarterly, 2002.
[2] Integrating, People, Process and Technology. by Anton, Petouhoff and Schwartz, Santa Maria, CA: The
Anton Press, 2003.
[3] Boston Consulting Group. (2003). Research study. In Integrating, People, Process and Technology. by
Anton, Petouhoff and Schwartz, Santa Maria, CA: The Anton Press, 2003.
[4] Ulfelder, Steve. (2001). “Six Ways I.T. Projects Fail And How You Can Avoid Them.” Darwin magazine.
Retrieved June 2001, http://www.darwinmag.com/read/060101/dirty.html.
[5] Myron, David. (2003). “6 Barriers to CRM Success And How to Overcome Them.” DestinationCRM.com,
August. Retrieved from http://www.destinationcrm.com/articles/default.asp?articleid=3316.
[6] “Software Disasters Are Often People Problems.” Retrieved Tuesday, October 5th, 2004, CNN.com.
[7] Research study by Bain Consulting Group. Integrating, People, Process and Technology. by Anton,
Petouhoff and Schwartz, Santa Maria, CA: The Anton Press.
[8] Ibid. Research study by Forrester Group.
[9] ProSci. (2003). “Best Practices in Change Management.”
[10] AMR Research Report, 2003.
[11] Change Management Case Studies, Hitachi Consulting.