BREVE RESUMEN DE EMPOWERMENT Y BENCHMARKING

1. NARIÑO UNIVERSITY
ENGINEERINGFACULTY
QUALITYMANAGEMENT SYSTEMS
MANAGEMENT TOOLS
EMPOWERMENT
BENCHMARKING
BENJAMIN RODRIGUEZ
DANIELA CAICEDO
DAVID HERNANDEZ

2. The ideas and conclusions in this presentation reflect the
views of the authors and not of the institution

3. PRESENTATION
• This presentation shows a brief description of the management
tools: empowerment and benchmarking, their use in improving the
quality, the way how they have been implemented, and a brief
description of a real case.

4. EMPOWERMENT

5. EMPOWERMENT:
• Empowerment: delegate power to subordinates transmitting the feeling of
owning their own work.
• Maximizing.
• Potential human resources
• Attributes authority workers.
• Decision making
• Working in teams

6. ¿Why we should we use this management tool to
improve quality?
• Strengthens the leadership, that gives meaning to teamwork
• Allows the overall quality is no longer a motivational philosophy and become a
radically functional system.
• Useful tool for quality management, as well as the overall management of an
organization.
• Provides elements to strengthen the processes, products or services that
bring companies to their proper development

7. ¿How to implement this strategy in
engineering companies?
Giving
information and
training
Authority and
responsibility
Feedback
Trusting the
group
Continuous
Improvement

8. REAL CASE
• Company Bimbo
• Search of relationship between.
• Makes employees working groups responsible for a product, service, sharing
leadership, collaborating on process improvement, work plan and make
decisions related to the working method.
• Takes a lead in each of the administrative areas.
• Apply continuous monitoring and coordination of communication and decisions
• Employees and the manager have the ability to work with others.
• Allows People to work for themselves and directly focused on the customer.

9. BENCHMARKING

10. Benchmarking
• Continuous process of measuring products and services against the best
competitors
• Finding the best reference point strategic to plan ambitious goals and improve
organizational performance quickly

11. ¿Why we should we use this management tool to
improve quality?
• Get a measuring company performance measurement and other external
organizations, gathering information.
• Get conclusions about the aspects, problems and opportunities of a company
• Stimulates the implementation of organizational changes and improvements.
• Find the best anywhere in the world;
• Compare with him and improving faster than competitors.

12. ¿How to implement this strategy in engineering
companies?
INQUIRY INFO
REPORTS
EVALUATION
REPORTS
DISCUSSION
IMPROVED
STRATEGY

13. REAL CASE
• Company Xerox
• Sending computer components and supplies.
• Solving a problem
• Huge variety of sizes and products.
• Offer a few units.
• Customers were very sensitive to delays.
• By implementing benchmarking.
• Making a comparison with the company L. L. BEAN, creating a catalog let out an
order of these components and supplies to improve and facilitate the search and
identification of these objects.
• By implementing a reference process sends computerized system, time improving
business conditions and satisfying customers more efficiently decreases.

14. REFERENCE

15. ANY QUESTION?

16. THANK YOU