Hayes Group is a management consulting firm that helps clients improve operating performance through customized management systems and hands-on implementation. The firm was founded in 2006 by Brent Hayes who has 18 years of experience in process improvement. Hayes Group offers comprehensive assessments and projects to identify opportunities for improvement, as well as workshops, team tune-ups, and sustainability audits to ensure continuous performance enhancement. Their goal is to partner with clients to design and deploy systems that drive bottom-line results through effective management of processes, people, and resources.

1. Hayes Group
Hayes Group, Inc.
Walnut Creek, CA 94598
925-932-4368
Brent Hayes, President
www.hayesgroup.biz
brent@hayesgroup.biz
www.linkedin.com/in/brenthayes
Comprehensive Assessment
Customized Management Systems
Hands-on Implementation
Timely Transformation

2. About Us
Hayes Group is a management and consulting services firm focused on
improving our clients’ operating performance. We listen to your concerns; ask
questions to understand your problems; reflect on the desired outcome and then
agree on a course of action. As a result we are able to create management
systems that address your unique business needs based on our Best
Performance Management Practices template.
Clients often extend repeat engagements to Hayes Group, granting us a
reputation as a company worth calling back. We continually strive to maintain
this strong reputation.
Brent Hayes founded Hayes Group, Inc. in 2006. His goal is to bring creative,
simple solutions to clients’ diverse operating challenges. Brent has 18 years of management and process improvement experience
working with clients throughout the US and Canada. As a catalyst for improvement, Brent has the experience to help your
organization meet its goals.
What We Do
We are passionate about improving performance results and profitability through effective management of processes, people and
machinery / tools. We partner with client teams to design and implement management systems with key performance indicators that
support unique business needs. The management systems create visibility of Supply Chain
performance gaps and become a foundation for identifying needed business process changes.
Process improvement training and the application of lean and six sigma methodologies ensure
employees are able to improve business processes to drive bottom line results and financial
impacts in a predictable and repeatable fashion.
Our Services
We offer several services within the framework of the Best Performance Management
Practices template. A typical engagement with Hayes Group will include a Survey to identify
opportunities for improvement followed by a Project to capture those opportunities. A
Sustainability Audit will be scheduled to evaluate the ability of employees to stay on track. On
the other hand, you may want to focus on specific performance improvement opportunities
delivered through a short term Workshop or Team Tune-up. Whatever your needs, our services
are tailored to meet those needs while managing the scope of the project.
Survey
The Survey is the first step to help clients identify the potential opportunity in their organization and define the steps that will
lead to continuous performance improvement. Hayes Group will lead your employees through a comprehensive review of your
management systems, business processes, employee behaviors and activities. From the information gathered in the Survey we
will develop a value proposition and propose a project schedule for your review. This is a fixed fee, two to four week
engagement
The Survey will help you solidify answers to the following questions;
• Are we focused on the right actions to make money?
Our collaborative process ensures
commitment to the task at hand
As your guide, Hayes Group steers your team
through challenging situations

3. • What are our current performance levels?
• How do we know we are performing at our best levels?
• What gets measured and by whom?
• What gets reported and to whom?
• How do we take action to resolve issues?
• Are we leaving money on the table?
• Do my employees have the skills required to make any of this happen?
With the results of the Best Performance Management Practices Survey, you and your
team will be positioned to understand your opportunities and make informed decisions
about your next steps.
Project
The Project is a longer term partnership designed to address performance
improvement opportunities throughout an organization. The opportunities identified in
the Best Performance Management Practices Survey will be used to define the scope and create the project plan. An
engagement with Hayes Group ensures the opportunities identified in the survey will be realized.
A Best Performance Management Practices Project will provide several benefits to an organization and its employees:
• Create management systems that support analysis of problems, decision making and prioritization of action
• Improve the management skills of key employees while identifying
potential new supervisors
• Develop organized teams devoted to analytical problem solving
• Capture financial improvements in an aggressive, cost effective
timeline
• Instill management confidence in sustainability of continuous
improvement process transformation
Workshop / Team Tune-up
Workshops are designed to provide specific training using a combination of theory and practical application of tools in case
studies. This approach is beneficial for organizations that have skilled teams or a specific department that is not achieving
expected results. It is not unusual for employees to create results to fit expectations, thereby creating complacency. If a skilled
team has become proficient at developing great data or identifying problems, yet are unable to drive change, a tune-up will get
them back on track.
Some training opportunities we can deliver include:
• Leading effective meetings
• Brainstorming and Root Cause Analysis
Our survey results will define the path
required for a well managed project
We’re in it together, no matter the obstacle.

4. • Action Plan tracking and control
• Provide one-on-one instruction with supervisors and other key personnel generating
a bias to action and results.
• Lead skills assessment of managers and supervisors and create development plans
• Develop training and progression plans to ensure employees know their jobs
Sustainability Audit
Maintaining the new processes and tools is critical. The ‘continuous’ in continuous
performance improvement is often forgotten. Even though people and machinery change,
the processes often do not keep pace. Therefore, it is a good idea to perform an audit to
identify problems early. Any deviation from the documented management systems and
business processes will be identified and action plans developed to get your team back on
track.
Contact Us
We want to work with you and your team to drastically improve your processes; help your employees achieve a bias toward action
and results; and get your projects moving in the right direction.
Contact us today to schedule a presentation of our services.
925-932-4368
http://www.hayesgroup.biz
http://www.linkedin.com/in/brenthayes
brent@hayesgroup.biz
With training, risks that appear
extreme are manageable