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How to Monitor Digital Dependencies Across Your Modern IT Stack

Presented by Ian Waters and Tim Hale

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How to Evaluate, Rollout and Operationalize Your SD-WAN Projects
Collin Sullivan, Technical Solutions Architect
Sergio Licea, Global Go-to-Market
How to Monitor Digital Dependencies Across your Modern IT Stack
Featured Speakers
Ian Waters
Director, EMEA Marketing
Tim Hale
Technical Solutions Architect
3
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Before we begin…
• If you have any questions, please type them in the Questions window.
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• A recording of this presentation will be sent to you in a few days.
Agenda
4
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
• The digital experience landscape
• A modern operations approach
• Demo
• Closing Thoughts
• Q&A
5
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
The impact of digital leadership
According to Gartner, organizations that are digital leaders are almost 4 years ahead of the digital laggards
Most customers demand digital interactions that are fast and reliable. But employees too.
…managing finances in a
challenging economy…
…receiving health care virtually
even post pandemic…
…buying online beyond basic
needs…
94%
61% 53%
Of bank customers interact
weekly with their financial
institution’s digital channel
Of respondents of a 2022 JD
Power survey that had used
virtual care intended to use it
again
Of users abandon sites that take
over 3 seconds to load
…working location preference
regardless of role…
57%
Of workers expect to be in the
office 10 days a month or less
Source Source Source Source
6
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Enabling digital services, it’s not an easy task
Hybrid Work Locations and
Last Mile Network
CDN, Cloud Security and
Secure Access
SD-WAN and Internet
Peering and Transit
Hybrid Cloud and SaaS
Infrastructure
Is it the user environment? Is it the SECaaS? Is it the network? Is it the application?

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How to Monitor Digital Dependencies Across Your Modern IT Stack

  • 1. How to Evaluate, Rollout and Operationalize Your SD-WAN Projects Collin Sullivan, Technical Solutions Architect Sergio Licea, Global Go-to-Market How to Monitor Digital Dependencies Across your Modern IT Stack
  • 2. Featured Speakers Ian Waters Director, EMEA Marketing Tim Hale Technical Solutions Architect
  • 3. 3 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before we begin… • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days.
  • 4. Agenda 4 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. • The digital experience landscape • A modern operations approach • Demo • Closing Thoughts • Q&A
  • 5. 5 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential The impact of digital leadership According to Gartner, organizations that are digital leaders are almost 4 years ahead of the digital laggards Most customers demand digital interactions that are fast and reliable. But employees too. …managing finances in a challenging economy… …receiving health care virtually even post pandemic… …buying online beyond basic needs… 94% 61% 53% Of bank customers interact weekly with their financial institution’s digital channel Of respondents of a 2022 JD Power survey that had used virtual care intended to use it again Of users abandon sites that take over 3 seconds to load …working location preference regardless of role… 57% Of workers expect to be in the office 10 days a month or less Source Source Source Source
  • 6. 6 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Enabling digital services, it’s not an easy task Hybrid Work Locations and Last Mile Network CDN, Cloud Security and Secure Access SD-WAN and Internet Peering and Transit Hybrid Cloud and SaaS Infrastructure Is it the user environment? Is it the SECaaS? Is it the network? Is it the application?
  • 7. 7 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Managing System Complexity IT needs to minimize incidents as much as possible Colocation Data Center SaaS SaaS SaaS SaaS SaaS Enterprise Management Associates found that: …”nearly 25 percent of large enterprises have eight or more network performance monitoring (NPM) tools currently installed, with some supporting as many as 25”… What about other environments?
  • 8. 8 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential When things go wrong, there’s an impact Results of negative digital experiences Your Apps Your People Your Infrastructure 1 Uptime Institute: 2022 Outage Analysis 2 IHS: The Cost of Server, Application, and Network Downtime 3 Dun & Bradstreet: Assessing the Financial Cost of Downtime 4 IBM Global Services; IDC: DevOps and the Cost of Downtime 70% of outages 1hr.=$400K+ downtime to $1Mil-5Mil+ 1.6 hrs. avg. downtime per week $700B business loss — Revenue loss — Customer churn — Brand damage — Productivity loss — Dissatisfied employees — Business continuity risks — Compliance violations /
  • 9. 9 AppOps Networking ITOps Cloud Security DevOps Databases ISP on the call CIO on the call Source How do you stay out of the war room…? …And, should everyone need to be there?
  • 10. 10 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Collect data across your infrastructure to identify where the problem is 1 Correlate and analyze data to determine which alerts to deal with first 2 Define an organizational structure that solves the problem. With evidence. 3 Problems need to be fixed. Fast An ideal modern operations team needs Define KPIs Create a centralized system Define your workflows
  • 11. Demo 11 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 12. 12 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Enhance operations holistically with ThousandEyes Getting started & leveraging the value of expanded visibility Determine whose user experience and which applications are critical for you. This will inform the mix of agents, test types and frequency you need. Consider where there are blind spots today, which cause user frustration and extended MTTR. Consider which parts of your organization need access to test results and performance data, and how is it best to share that data. This will inform how you use dashboarding & integrations to share the results, internally and externally. Review your existing IT Ops stack and assess new requirements, is some test data now more important than other legacy platforms? Does that impact your existing resources & investment? How are new insights going to impact existing processes? 1 2 3
  • 13. 13 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next steps Learn more Free trial Demo • Subscribe www.thousandeyes.com/blog/ • Get a real-time view of the health of the Internet www.thousandeyes.com/outages/ • Sign up for a free trial: www.thousandeyes.com/signup/ • Request a demo: www.thousandeyes.com/request-demo
  • 14. Q&A 14 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 15. 15 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.